Customer Reviews (500)

📿🥳 • 2025-03-27T08:18:01-07:00

Les recomiendo

_dinxh • 2025-03-26T19:09:06-07:00

Can’t access balance, statement, account information. Was told I would receive a resolution within 30 days and it’s now been more than 30 days. Weak product and support. Go somewhere reputable - not this fake scam app that steals your money.

Da9807 • 2025-03-22T16:09:28-07:00

Mis trasferencias a Colombia son súper rápidas y llegan al día

Summary of Key Insights

The MAJORITY: Mobile banking app has a mixed reception. While it boasts a high overall rating (4.38 based on the provided score distribution), a significant number of users report serious issues, particularly regarding security, unauthorized transactions, and poor customer service. The app's strengths lie in its accessibility for immigrants without an SSN, ease of use for international money transfers, and commission-free mobile top-ups. However, these advantages are overshadowed by concerns about fund security and the reliability of support. The app caters well to a specific niche, but trust and reliability issues need immediate attention.

Key Strengths:

  • Accessibility for immigrants without SSN.
  • Easy and fast international money transfers.
  • Commission-free mobile top-ups.
  • Free international calls.
  • User-friendly interface (for many users).

Key Weaknesses:

  • Reports of unauthorized transactions and stolen funds.
  • Poor and unresponsive customer service.
  • Account blocking issues.
  • Problems with card delivery.
  • Issues with Zelle integration and transfer limits.
  • Inconsistent experience with bonuses and promotions.

Overall Sentiment: Mixed. A significant portion of users are very satisfied, but a concerning number report negative experiences.

Quantitative Metrics:

  • Overall Rating: 4.38 (calculated based on review distribution).
  • 5-Star Reviews: 66.6% (333/500)
  • 4-Star Reviews: 2.2% (11/500)
  • 3-Star Reviews: 1.8% (9/500)
  • 2-Star Reviews: 1.4% (7/500)
  • 1-Star Reviews: 28% (140/500)
  • Score Distribution: {"1":140,"2":7,"3":9,"4":11,"5":333}

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but reviews appear current as of the date of analysis (based on mentions of 2023, 2024, and 2025).
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text).
    • Keyword extraction (identifying frequently used words and phrases related to user experiences).
    • Topic modeling (grouping reviews based on common themes and issues).

Key User Pain Points

  • Unauthorized Transactions/Stolen Funds: This is the most significant and recurring issue. Many users report money being taken from their accounts without authorization, leading to a loss of trust in the app's security.
    • Impact: Severe financial loss and erosion of trust.
  • Poor Customer Service: Users consistently complain about slow response times, unhelpful agents, and difficulty resolving issues. Some report being ignored or given conflicting information.
    • Impact: Frustration, inability to resolve problems, and a feeling of being unsupported.
  • Account Blocking: Accounts are frequently blocked for unclear reasons, often with funds trapped inside. The process to unblock is lengthy and often unsuccessful.
    • Impact: Inability to access funds and perform necessary transactions.
  • Card Delivery Issues: Many users report not receiving their debit cards, hindering their ability to use the app's features fully.
    • Impact: Limited functionality and frustration.
  • Zelle Issues: Limited Zelle transfer amounts and difficulties linking to Zelle are common complaints.
    • Impact: Reduced convenience and usability.
  • Problems with App Functionality: Some users encounter technical issues such as login problems, inability to update the app, and difficulties adding funds.
    • Impact: Inconvenience and frustration.
  • Unexpected Fees: Users report being charged unexpected monthly fees without clear disclosure during signup.
    • Impact: Financial loss and distrust.

Frequently Requested Features

  • Improved Zelle Integration: Higher transfer limits and easier linking to Zelle.
  • Credit Card Option: Many users, especially immigrants, want a credit card option to build credit history.
  • Bank Transfers: Easier transfers to and from other bank accounts.
  • Check Scanning: Ability to deposit checks via mobile check deposit.
  • Transfer between Majority Accounts: A way to transfer money between users within the Majority platform.
  • Expand service to more countries: Especially Venezuela and Cuba.

Strengths and Positive Aspects

  • Accessibility for Immigrants: The ability to open an account without an SSN is a major draw for many users.
  • International Money Transfers: Users appreciate the ease and speed of sending money to their home countries, often with favorable exchange rates and low fees (though some report fees are not always as advertised).
  • International Calling: Free or low-cost international calls are a valuable feature for staying connected with family.
  • Mobile Top-ups: The ability to recharge phones in other countries is convenient.
  • Cashback Rewards: Users appreciate the cashback program, especially at participating merchants.
  • Bilingual Support: Availability of support in both English and Spanish is a plus.
  • User-Friendly Interface: Some users find the app easy to use and navigate.

Prioritized Action Recommendations

High Priority:

  • Investigate and Address Security Vulnerabilities: Immediately address the reported issues of unauthorized transactions and stolen funds. Implement stronger security measures, such as multi-factor authentication and fraud detection systems.
  • Improve Customer Service: Increase staffing, provide better training to support agents, and ensure timely and helpful responses to user inquiries. Implement a clear escalation process for unresolved issues.
  • Resolve Account Blocking Issues: Implement a transparent and fair process for account blocking, and provide users with clear reasons and steps for resolution. Ensure that funds are not trapped indefinitely.
  • Ensure Card Delivery: Improve the card delivery process to ensure that users receive their cards promptly. Provide tracking information and proactive updates.

Medium Priority:

  • Enhance Zelle Integration: Increase Zelle transfer limits and streamline the linking process.
  • Improve Fee Transparency: Clearly disclose all fees and charges during the signup process to avoid unexpected costs.
  • Address App Functionality Issues: Fix any reported bugs or technical issues that are affecting the user experience.
  • Improve Communication: Provide users with clear and consistent information about account status, transaction processing, and resolution timelines.

Low Priority:

  • Consider Adding a Credit Card Option: Explore the feasibility of offering a credit card product to help users build credit history.
  • Implement Mobile Check Deposit: Add the ability to deposit checks via mobile check deposit.
  • Add Transfer Between Majority Accounts: Allow users to transfer money between Majority accounts.

Opportunities for Startup Ideas

  • Specialized Fraud Protection Service for Immigrant Banking Apps: A service that specifically targets and mitigates fraud in banking apps catering to immigrant communities, focusing on language support and culturally sensitive customer service.
  • AI-Powered Customer Support for Financial Apps: An AI-driven customer support solution tailored for financial apps, providing instant and accurate responses in multiple languages.
  • Secure Identity Verification for Unbanked Populations: A secure and reliable identity verification system that allows individuals without traditional forms of identification (e.g., SSN) to access financial services.

Trends and Observations

  • Language Preference: A significant number of reviews are in Spanish, indicating a strong Hispanic/Latino user base.
  • Recurring Security Concerns: The prevalence of complaints about unauthorized transactions suggests a systemic security issue that needs immediate attention.
  • Customer Service Dissatisfaction: The consistent negative feedback about customer service indicates a need for significant improvement in this area.
  • Positive Sentiment Tied to Specific Features: Positive reviews often highlight the ease of international money transfers, international calling, and accessibility without an SSN.

Conclusion

The MAJORITY app has the potential to be a valuable financial tool for immigrants in the United States. However, the app's strengths are currently overshadowed by serious concerns about security, customer service, and account management. Addressing these issues should be the top priority. Improving security, providing responsive customer support, and ensuring transparent fee policies are critical for building trust and retaining users. If these improvements are made, MAJORITY can solidify its position as a leading banking app for the immigrant community.

Overall Recommendation: While the app offers valuable services, the significant security and customer service concerns warrant caution. Potential users should carefully weigh the benefits against the risks and consider alternative options. The developers should prioritize addressing the identified issues before aggressively pursuing user acquisition.

Original App Link

https://apps.apple.com/us/app/majority-mobile-banking/id1458589760?uo=2