Customer Reviews (500)

Ernbear68 • 2025-03-27T23:05:01-07:00

I can’t give a full review quite yet because I just started. They should ask for the review after a day or two.

EddiePrec • 2025-03-27T22:39:05-07:00

I’ve tried many things. Today I started using Liven.

Garth Gunderson • 2025-03-27T18:06:11-07:00

Too earlier to tell but so far I love the layout of everything, and it’s simple application to use. I am hopeful to navigate some life long issues I’ve been having

Summary of Key Insights

  • The Liven app aims to be a self-discovery and mental well-being companion, using tools and techniques like mood tracking, routine building, and an AI companion.
  • While the app receives many positive reviews praising its insightful content and ease of use, there are significant concerns regarding billing practices, lack of customization, and technical issues.
  • Overall sentiment is mixed. While a large percentage of reviews are 5-star, the negative reviews highlight critical issues that impact user trust and satisfaction.
  • Key strengths include the accessible information and CBT-based approach. Key weaknesses revolve around billing issues, lack of personalized content beyond initial assessments, and the app's reliance on text-based content.

Quantitative Metrics:

  • Overall Rating: App Store rating is not explicitly calculated but can be inferred as relatively high based on the review distribution.
  • Score Distribution: {"1":80,"2":18,"3":15,"4":48,"5":339} - This translates to approximately 16% 1-star, 3.6% 2-star, 3% 3-star, 9.6% 4-star, and 67.8% 5-star reviews.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but inferred to be recent based on the version number and recent review dates.
  • Analysis Methods:
    • Sentiment Analysis: Manual assessment of review sentiment (positive, negative, neutral).
    • Keyword Extraction: Identification of frequently used words and phrases related to user experience, issues, and feature requests.
    • Thematic Analysis: Grouping reviews based on common themes (e.g., billing problems, content quality, technical issues).

Key User Pain Points

  • Billing Issues: The most significant and frequently mentioned pain point. Users report:
    • Unexpected charges and price increases after the initial trial or subscription.
    • Difficulty canceling subscriptions and continued charges despite cancellation.
    • Lack of clear communication regarding subscription terms and renewal fees.
    • Being charged for services they cannot use due to app malfunctions.
  • Lack of Customization/Personalization:
    • Users feel that the content is generic and not tailored to their specific needs, despite initial assessments.
    • The AI companion (Livie) is perceived as providing generic advice.
    • The app is criticized for relying on basic CBT principles that can be found elsewhere for free.
  • Technical Issues and App Functionality:
    • Frequent app updates and glitches.
    • Tests being cut off or progress being lost.
    • Inability to access training materials.
  • Content Delivery and Value:
    • Over-reliance on text-based content, which some users find boring and difficult to engage with.
    • Perception that the content is not worth the subscription fee, especially compared to free online resources.
  • Aggressive Review Solicitation:
    • Frequent prompts to leave 5-star reviews, even before users have had a chance to fully experience the app, are perceived as annoying and disingenuous.

Frequently Requested Features

  • Audio Content/Read Aloud Functionality: Many users request the ability to listen to the lessons instead of reading them.
  • Journaling Feature: A dedicated journaling feature within the app.
  • More Interactive Content: Users desire more interactive elements beyond reading, such as videos, workbooks, or guided meditations.
  • Improved Personalization: More tailored content and recommendations based on individual needs and assessment results.
  • Better Trend Tracking: Ability to view trends in mood tracking and other data.
  • Integration with Other Apps/Platforms: No specific requests are made in the review data, but it could be a good addition.
  • More Language Options: Offer the app and its content in more languages.

Strengths and Positive Aspects

  • Insightful and Informative Content: Users find the app's content insightful, informative, and helpful in understanding their emotions and behaviors.
  • Easy to Understand Explanations: The app is praised for breaking down complex concepts (e.g., ADHD, anxiety) into simple and understandable terms.
  • Ease of Use: Some users appreciate the app's simple and intuitive interface.
  • CBT-Based Approach: The app's use of cognitive behavioral therapy (CBT) principles is seen as a positive aspect.
  • Potential for Self-Improvement: Users express hope and optimism that the app will help them improve their mental well-being and overcome challenges.
  • Helpful AI companion: Some users find the AI assistant, Livie, helpful for gaining new perspectives and breaking down situations.
  • Motivation and Encouragement: The app is seen as motivating and encouraging users to take steps towards self-improvement.

Prioritized Action Recommendations

High Priority:

  • Address Billing Issues Immediately:
    • Implement transparent pricing and subscription terms.
    • Provide clear communication about renewal fees and charges.
    • Simplify the cancellation process and ensure cancellations are processed promptly.
    • Offer full refunds to users who have been wrongly charged.
    • Review and revise billing practices to ensure compliance with App Store guidelines.
  • Improve Personalization:
    • Develop more personalized content and recommendations based on user assessments.
    • Enhance the AI companion's ability to provide tailored advice.
    • Offer more specific guidance on applying lessons to daily life.
  • Fix Technical Issues and App Functionality:
    • Prioritize bug fixes and app stability improvements.
    • Address issues with tests being cut off or progress being lost.
    • Ensure the app is accessible and functional for all users.

Medium Priority:

  • Enhance Content Delivery:
    • Add audio content and read-aloud functionality.
    • Incorporate more interactive elements, such as videos, workbooks, or guided meditations.
    • Break up large blocks of text to improve readability and engagement.
  • Reduce Aggressive Review Solicitation:
    • Limit the frequency of review prompts.
    • Ask for reviews after users have had a chance to fully experience the app.
    • Avoid pressuring users to leave 5-star reviews.
  • Improve Customer Support:
    • Ensure that customer support email addresses are valid and responsive.
    • Provide timely and helpful assistance to users with billing and technical issues.
  • Offer Transparent Refund Policy:
    • Clearly state the conditions under which refunds can be issued.
    • Honor refund requests that meet the stated criteria.

Low Priority:

  • Add Journaling Feature:
    • Develop a dedicated journaling feature within the app.
  • Improve Trend Tracking:
    • Provide users with the ability to view trends in mood tracking and other data.
  • Integrate with Other Apps/Platforms:
    • Explore opportunities to integrate with other health and wellness apps.
  • More Language Options:
    • Offer the app and its content in more languages.

Opportunities for Startup Ideas

  • AI-Powered Personalized Mental Wellness Platform: Develop a platform that combines AI-driven personalized content with human coaching and support.
  • Interactive Mental Wellness App: Create an app that focuses on interactive elements, such as videos, games, and guided meditations, rather than relying solely on text-based content.
  • Subscription Management Tool for Mental Wellness Apps: Develop a tool that helps users manage their subscriptions to mental wellness apps and avoid unexpected charges.
  • Mental Wellness App with Audio-First Approach: Build an app that prioritizes audio content, such as guided meditations and spoken lessons.
  • Affordable Therapy Platform: Offer affordable access to licensed therapists through a subscription-based platform.

Trends and Observations

  • Early Review Bias: Many 5-star reviews are left shortly after downloading the app, before users have had a chance to fully evaluate its effectiveness.
  • Billing Complaints Increase Over Time: As more users subscribe and their subscriptions renew, the number of billing complaints tends to increase.
  • Language Preferences: There are reviews in Spanish and French.
  • AI Apprehension: Some users express skepticism about the AI-generated content.

Conclusion

The Liven app has the potential to be a valuable tool for self-discovery and mental well-being. However, the app's success is currently hampered by significant issues related to billing practices, lack of customization, and technical problems. Addressing these issues is crucial for building user trust and ensuring long-term sustainability. By prioritizing the action recommendations outlined above, the Liven team can improve the app's user experience, increase customer satisfaction, and achieve its mission of helping people "liven up" their lives. It is recommended that the team prioritize the billing issues immediately, followed by improvements to personalization and technical stability.

Original App Link

https://apps.apple.com/us/app/liven-discover-yourself/id6450840109?uo=2