Customer Reviews (500)

屠屌手 • 2025-03-26T11:13:15-07:00

这是性别歧视吗？为什么没有AI催眠女声呢？ 而AI催眠男声实在难以入耳

maipodenbisa • 2025-03-22T11:55:58-07:00

字体选择实在是太丑了，所有楷体都是那种抖机灵的网感广告体，矮胖还撇腿的中文真的好看吗？句句都在读618大促，句句都在读郫县豆瓣包装纸。产品经理你告诉我，到底是是印研正楷和宋体不能商用，还是你们就是这么没品？这AI那AI，一个读书app能不能把最基本的事情做好？ 苹果自带的黑体，方正宋三，和大行距的思源宋体是最好看的三个，剩下的都是豆瓣酱中酱，求求你们赶紧换掉吧。

braver_stronger • 2025-03-21T20:50:37-07:00

The latest version charge for everything, don’t update, and will never trust them anymore!👎👎👎

Summary of Key Insights

  • 微信读书 (WeChat Reading) is generally well-received, with a significant number of users praising its extensive library, user-friendly interface, and convenient features like audiobooks and offline reading.
  • However, recent updates appear to have introduced several pain points, particularly concerning changes to the pricing model (requiring membership for features previously available for free, additional fees for certain books even with a membership), bugs, and the increasing presence of social features that some users find distracting.
  • There's a notable divide in sentiment: long-time users express frustration with recent changes, while others, especially those new to the app or focused on its core reading functionality, remain highly satisfied.
  • Overall Rating: Calculated from provided data: (791 + 162 + 233 + 444 + 338*5) / 500 = 4.21 stars
  • Score Distribution: 5-star: 67.6%, 4-star: 8.8%, 3-star: 4.6%, 2-star: 3.2%, 1-star: 15.8%

Key Strengths:

  • Extensive library of Chinese books.
  • User-friendly interface and reading experience.
  • Audiobook functionality, including AI-powered voices.
  • Offline reading capability.
  • Incentives for reading (free memberships, books).

Key Weaknesses:

  • Changes to pricing model (more features requiring paid membership, additional fees even with membership).
  • Bugs and performance issues (crashing, syncing problems, audio stuttering).
  • Intrusive social features and unwanted content (light stories, excessive recommendations).
  • Difficulties with subscription cancellation.
  • Lack of customer support and responsiveness.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not specified, but likely covers a recent period, given the consistent mentions of "recent updates" and specific versions.
  • Analysis Methods: Primarily qualitative analysis, involving identifying recurring themes, sentiment expressed, and feature requests from user reviews. Quantitative analysis involved calculating the overall rating from the star distribution. Keyword extraction was implicitly used to identify the most common issues and requests.

Key User Pain Points

  • Increased Monetization & Reduced Free Features:
    • Many users complain about features that were previously free (e.g., listening to imported books, downloading for offline reading) now requiring a paid membership.
    • Some books require additional "book coins" even with a paid membership, leading to frustration.
    • Impact: Negative sentiment, users feeling cheated, considering alternatives.
  • Bugs and Performance Issues:
    • Crashing, especially on iPad.
    • Syncing problems between devices (reading progress not syncing).
    • Audio stuttering and other audio playback issues.
    • Issues with offline reading (downloaded books requiring a signal).
    • Kindle Scribe web browser issues (small font, slow loading).
    • Impact: Frustration, reduced usability, negative impact on reading experience.
  • Intrusive Social Features & Unwanted Content:
    • Users dislike the forced integration of social features ("small circles," friend activity), finding them distracting and irrelevant to reading.
    • Complaints about the app pushing "light stories" and other non-book content.
    • Impact: Feeling overwhelmed, loss of focus, considering alternatives.
  • Difficulty Cancelling Subscriptions:
    • Users report difficulty finding the option to cancel their subscriptions and accuse the company of fraudulent behavior.
    • Impact: Loss of trust, negative brand perception.
  • Lack of Customer Support:
    • Complaints about the lack of a dedicated customer support channel and unresponsiveness to inquiries.
    • Impact: Frustration, feeling ignored, inability to resolve issues.
  • AI Voice Issues:
    • Some users find the AI voices unpleasant, especially the male voices.
    • Removal of specific AI voices (e.g., female voice) without notice.
    • Impact: Reduced enjoyment of audiobook feature.
  • Font Selection Issues:
    • Complaints about the limited and unattractive font choices.
    • Impact: Reduced readability, negative impact on reading experience.

Frequently Requested Features

  • Improved Kindle Integration: Better font sizing and loading speeds for the web browser version on Kindle Scribe.
  • Exporting Notes and Highlights: Easier way to export all notes and highlights.
  • More AI Voices: Wider variety of AI voices, including more female voices.
  • More Sorting Options: Ability to sort bookshelves and book lists by title and author.
  • Direct Pencil Support: Direct pencil support for highlighting and underlining on iPad.
  • Volume Key Navigation: Ability to use volume keys to turn pages.
  • Password Login: Option to log in with a password instead of solely relying on WeChat.
  • Offline AI Voice: Ability to use AI voice for offline reading.
  • Background Music: Option to play background music while reading.
  • Option to Disable Social Features: Ability to completely disable social features and recommendations.
  • Simplified Chinese to Traditional Chinese Conversion: Functionality to convert Simplified Chinese to Traditional Chinese.

Strengths and Positive Aspects

  • Extensive Library: Users consistently praise the wide selection of Chinese books available.
  • Convenient Audiobook Feature: The audiobook functionality, including AI voices, is popular.
  • User-Friendly Interface: Many users find the app easy to use and navigate.
  • Offline Reading: The ability to download books for offline reading is appreciated.
  • Reading Incentives: The app's system of rewarding reading with free memberships and books is seen as a positive.
  • Syncing Across Devices: Some users appreciate the seamless syncing of reading progress between devices (although this is also mentioned as a pain point by others).
  • Highlighting and Note-Taking: The highlighting and note-taking features are useful for many users.
  • Free Content Availability: Many users appreciate the amount of free content available without needing to pay for a membership.

Prioritized Action Recommendations

High Priority:

  • Address Pricing Concerns: Re-evaluate the pricing model to balance monetization with user satisfaction. Consider offering more flexible subscription options or restoring some previously free features. Clearly communicate any changes to pricing and membership benefits.
  • Fix Bugs and Performance Issues: Prioritize bug fixes and performance improvements, especially concerning crashing, syncing problems, and audio playback issues. Thoroughly test updates before release.
  • Improve Subscription Cancellation Process: Make the subscription cancellation process easier and more transparent.
  • Enhance Customer Support: Establish a dedicated customer support channel and respond promptly to user inquiries.
  • Address Offline Reading Issues: Ensure downloaded books are truly accessible offline and do not require a signal.

Medium Priority:

  • Offer More Font Choices: Expand the selection of available fonts to cater to different reading preferences.
  • Improve AI Voice Quality: Refine the AI voices and add more variety, including more female voices.
  • Provide More Control Over Social Features: Allow users to disable or customize social features and recommendations.
  • Optimize Kindle Scribe Experience: Improve font sizing and loading speeds for the web browser version on Kindle Scribe.
  • Add Sorting Options: Implement sorting options for bookshelves and book lists.

Low Priority:

  • Implement Direct Pencil Support: Add direct pencil support for highlighting and underlining on iPad.
  • Add Volume Key Navigation: Implement the ability to use volume keys to turn pages.
  • Implement Offline AI Voice Functionality: Add the ability to use AI voice for offline reading.
  • Add Background Music: Implement the option to play background music while reading.
  • Implement Simplified Chinese to Traditional Chinese Conversion: Functionality to convert Simplified Chinese to Traditional Chinese.

Opportunities for Startup Ideas

  • Subscription Management Service: An app or service that helps users easily manage and cancel subscriptions across various platforms, addressing the pain point of difficult cancellation processes.
  • AI Voice Customization Platform: A platform that allows users to create and customize AI voices for audiobook reading, catering to individual preferences.
  • Distraction-Free Reading App: A reading app that prioritizes a clean, distraction-free reading experience, with minimal social features and recommendations.

Trends and Observations

  • Language Preference: The majority of reviews are in Chinese, indicating the app's primary target audience.
  • Negative Sentiment Shift: There's a noticeable trend of negative sentiment among long-time users due to recent changes in pricing and features.
  • Focus on Functionality over Social Features: Many users value the app for its core reading functionality and are critical of the increasing emphasis on social features.
  • Kindle Scribe Users: A significant number of users mention using the app on Kindle Scribe, highlighting a potential area for optimization.

Conclusion

微信读书 remains a popular reading app, particularly among Chinese readers, due to its extensive library and convenient features. However, recent changes to pricing, the introduction of bugs, and the increased focus on social features have negatively impacted user sentiment. Addressing these issues and prioritizing core reading functionality will be crucial for retaining existing users and attracting new ones. The app should focus on providing a seamless, customizable, and distraction-free reading experience.

Overall Recommendation: Prioritize addressing user pain points related to pricing, bugs, and intrusive social features to maintain user satisfaction and competitiveness.

Original App Link

https://apps.apple.com/us/app/%E5%BE%AE%E4%BF%A1%E8%AF%BB%E4%B9%A6/id952059546?uo=2