Customer Reviews (119)

LONNIE77777 • 2024-11-30T09:02:24-07:00

Trying out for my wife's hearing issues.

grannysmithapples64 • 2024-08-17T09:51:05-07:00

It does record speech wonderfully but it does not show me where the document it typed is saved too. It also will not share the document when you want it to.

worldin ruin • 2024-05-20T16:47:37-07:00

Warning , you pay and it only works once. When you try to use it again, It demands payment. Very corrupt. Tried the email link to resolve this and nothing happened. Also , the one use I got for my money did not work as well as iPhone voice to text, lots of mistakes. Wanted it for meetings, would not work so well. Sorry but this a bad stuff.

Summary of Key Insights

  • The app "Speech to Text : Voice to Text" has a mixed reception. While many users praise its ease of use, speed, and accuracy in transcribing speech to text, a significant number report issues with functionality, accuracy, and customer support. The app also faces criticism regarding its subscription model and perceived value compared to built-in voice-to-text features.
  • Strengths: Easy to use, fast transcription, accurate for some users, supports multiple languages, helpful for those with disabilities.
  • Weaknesses: Inconsistent accuracy, functionality issues (e.g., app crashing, not recording, language change failures), poor customer support, subscription model concerns, lack of features (e.g., inability to work with pre-recorded audio, inability to save audio with text).
  • Overall Sentiment: Mixed. While a significant portion of users are very satisfied (high 5-star rating), a notable number are highly dissatisfied (high 1-star rating).
  • Quantitative Metrics:
    • Overall Rating: Approximately 4.2 stars (weighted average).
    • Score Distribution: {"1":26,"2":3,"3":8,"4":9,"5":73} (21.85% 1-star, 2.52% 2-star, 6.72% 3-star, 7.56% 4-star, 61.34% 5-star).

Data & Methodology Overview

  • Data Sample Size: 119 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (10.0.5) and references to iOS 11 and iOS 14.
  • Analysis Methods: Manual review of app store reviews, focusing on sentiment analysis (identifying positive, negative, and neutral feedback), keyword extraction (identifying frequently mentioned terms and topics), and thematic analysis (grouping similar issues and feature requests).

Key User Pain Points

  • Accuracy Issues: Many users report the app's inability to accurately transcribe speech, missing words, making errors, and struggling with accents.
  • Functionality Problems: Common complaints include the app crashing, failing to record, getting stuck in an "I'm listening" loop, and inability to change the language. Some users also report that the app only works once after payment and then demands payment again.
  • Poor Customer Support: Several users express frustration with the lack of response from customer support regarding technical issues and refund requests.
  • Subscription Model Concerns: Some users find the subscription expensive and feel the app doesn't provide enough value compared to free, built-in voice-to-text options.
  • Inability to Work with Recordings: A significant number of users want the app to transcribe pre-recorded audio (e.g., lectures, meetings), but the app fails to do so.
  • Saving and Sharing Issues: Some users have experienced problems saving or sharing the transcribed text.
  • User Interface Issues: Some users find the interface cumbersome, amateurish, and difficult to read (e.g., dark text on a dark background, lack of screen rotation).

Frequently Requested Features

  • Transcription of Pre-recorded Audio: The most frequently requested feature is the ability to transcribe audio recordings (e.g., lectures, meetings, phone calls).
  • Saving Audio with Text: Users want the ability to save the original audio recording along with the transcribed text for reference.
  • Offline Functionality: The ability to use the app without an internet connection.
  • Improved Editing Capabilities: Users want a better way to correct errors in the transcribed text, including a functional keyboard and more intuitive editing tools.
  • Customizable Settings: Options to adjust font size, background color, and other display settings.
  • Better Language Support: Some users need support for specific languages or dialects that are not currently available.

Strengths and Positive Aspects

  • Ease of Use: Many users appreciate the app's simple and intuitive interface, making it easy to start transcribing speech to text quickly.
  • Speed and Efficiency: Users find the app to be fast and efficient, allowing them to create text documents much faster than typing.
  • Accuracy (for some users): Some users report excellent accuracy, particularly when speaking clearly and directly into the microphone.
  • Multiple Language Support: The app supports a wide range of languages, making it useful for multilingual users.
  • Helpful for Disabilities: Users with disabilities find the app to be a valuable tool for creating text documents and communicating more easily.

Prioritized Action Recommendations

High Priority:

  • Address Functionality Issues: Fix the reported bugs that cause the app to crash, fail to record, or get stuck in a loop. Thoroughly test the app on different devices and iOS versions.
  • Improve Accuracy: Invest in improving the speech recognition engine to reduce errors, handle accents more effectively, and adapt to different speaking styles.
  • Enhance Customer Support: Provide responsive and helpful customer support to address user issues and refund requests promptly.
  • Clarify Subscription Terms: Make the subscription terms and pricing clear and transparent to avoid confusion and dissatisfaction.

Medium Priority:

  • Implement Audio Recording Transcription: Add the ability to transcribe pre-recorded audio files.
  • Improve Editing Capabilities: Provide a functional keyboard and more intuitive editing tools for correcting errors.
  • Enhance User Interface: Improve the user interface to make it more visually appealing and user-friendly, including options for customization.
  • Add Save Audio Feature: Provide the option to save the original audio recording along with the transcribed text.

Low Priority:

  • Offline Functionality: Explore the possibility of offering offline functionality for basic transcription tasks.
  • Expand Language Support: Add support for additional languages and dialects based on user demand.

Opportunities for Startup Ideas

  • AI-Powered Transcription Service for Professionals: A premium transcription service that uses advanced AI to provide highly accurate transcriptions for lawyers, doctors, and other professionals. This service could include features such as speaker identification, time stamping, and redaction tools.
  • Real-Time Transcription App for Meetings and Lectures: An app that automatically transcribes meetings and lectures in real-time, allowing participants to follow along and take notes more effectively. This app could integrate with popular meeting platforms such as Zoom and Microsoft Teams.
  • Transcription Service Focused on Accessibility: A transcription service specifically designed to meet the needs of people with disabilities. This service could offer features such as customizable font sizes, screen readers, and support for assistive technologies.

Trends and Observations

  • Polarization of Reviews: The high number of both 5-star and 1-star reviews suggests a polarized user experience. Some users find the app to be extremely useful, while others are highly dissatisfied.
  • Inconsistency in Performance: The varying reports on accuracy suggest that the app's performance may depend on factors such as device, iOS version, microphone quality, and user accent.
  • Importance of Customer Support: The negative feedback regarding customer support highlights the importance of providing timely and effective assistance to users.
  • Demand for Advanced Features: The frequent requests for features such as audio recording transcription and offline functionality indicate a desire for a more robust and feature-rich transcription app.
  • Language Preferences: While the app supports many languages, some users still request specific language support.

Conclusion

The "Speech to Text : Voice to Text" app has the potential to be a valuable tool for users who need to transcribe speech to text quickly and easily. However, the app suffers from several critical issues that need to be addressed to improve the user experience and increase customer satisfaction. By fixing the reported bugs, improving accuracy, enhancing customer support, and adding requested features, the developers can transform this app into a truly indispensable tool. The high number of negative reviews, especially those mentioning non-functional apps or lack of support, should be urgently addressed.

Original App Link

https://apps.apple.com/us/app/speech-to-text-voice-to-text/id1160943124?uo=2