Customer Reviews (500)

macBookProMid2012User • 2025-03-19T15:43:19-07:00

Updated in March: Despite initially letting them know that the App Store lists the monthly subscription, a month later the App Store still lists the monthly subscription. Beware of the bait and switch. Original: Beware that despite what they say on the AppStore, a monthly subscription is not available. I only wanted to do the Exodus 90. After the trial period ended, rather than being able to subscribe on a monthly basis the only option is yearly. Not cool!

BasedCatholicism • 2025-03-06T19:38:29-07:00

The add wall ruins the App, I don’t have 80 bucks to spare and it doesn’t let me say No, instead I have to keep closing and opening the App only for it to keep harassing me and I can’t talk to my brothers who are fasting from social media for lent

CntrySngr • 2025-03-05T04:14:08-07:00

It used to be that you could pay for this app monthly. I did this when I did the 90 day program as well as the lent program. I was ready to join my brothers this year but found they had removed this option. Now you have to pay yearly. It was very disappointing. “Let us help you in your faith journey while we line our pockets!” I found another program that’s free and I’m doing that for my Lenten program this year.

Summary of Key Insights

The Exodus 90 app is generally well-received, particularly for its content and the spiritual growth it facilitates. The program itself, emphasizing prayer, asceticism, and fraternity, is highly valued. However, significant user frustration stems from the recent shift to an annual subscription model, perceived as expensive and inflexible, and concerns about transparency regarding pricing. There are also recurring reports of bugs and UI/UX issues. The app's strengths lie in its content, community features, and ability to facilitate spiritual growth when the user isn't actively battling the app itself.

  • Overall Sentiment: Positive, but tempered by pricing concerns and technical issues.

  • Key Strengths: High-quality content, strong community features, effective program for spiritual growth.

  • Key Weaknesses: Inflexible annual subscription model, lack of pricing transparency, bugs and UI/UX issues.

  • Overall Rating: While a simple average of the scores is not a perfect representation, it is a good indicator. The average rating is calculated as follows: (33*1 + 15*2 + 23*3 + 48*4 + 381*5) / 500 = 4.45

    • Score Distribution:
      • 5-star: 76.2%
      • 4-star: 9.6%
      • 3-star: 4.6%
      • 2-star: 3%
      • 1-star: 6.6%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but reviews appear to span from 2019 to early 2024.
  • Analysis Methods:
    • Sentiment analysis based on review text and star ratings.
    • Keyword extraction to identify frequently mentioned issues and features.
    • Thematic analysis to group related issues and requests.

Key User Pain Points

  • Inflexible Annual Subscription: The most prominent complaint is the removal of the monthly subscription option and the forced annual subscription. Users feel it's too expensive, especially if they only want to use the app for a 90-day period (Exodus 90 or Lent). This is causing many to abandon the app and do the program on their own.
    • Impact: Reduced user base, negative perception of value, frustration.
  • Lack of Pricing Transparency: Users report a lack of clear communication about the subscription costs and trial period terms upfront, leading to surprise charges.
    • Impact: Distrust, negative reviews, perception of a "bait and switch."
  • Bugs and UI/UX Issues: Several users report bugs, including video pausing, app freezing, difficulties navigating the app, and problems with the chat function.
    • Impact: Frustration, reduced usability, negative impact on user experience.
  • Pushy App Review Requests: Many users find the constant prompts to rate the app annoying and intrusive.
    • Impact: Irritation, negative reviews.
  • Technical Issues: Some users experience technical issues, such as accounts set up with someone else's name, difficulty connecting with a group, and the app not opening.
    • Impact: Frustration, reduced usability.

Frequently Requested Features

  • Monthly/90-Day Subscription Option: Reinstating a shorter-term subscription option is the most frequently requested feature.
  • Offline Access: Ability to access content offline.
  • Printable Content: Offer a printed version of the readings and reflections.
  • Calendar Integration: Integration with device calendars for reminders and scheduling.
  • Improved Chat Functionality: Enhanced chat features, including image and video support, smoother interface, and easier group management.
  • Dark Mode: Option for a dark mode to reduce eye strain.
  • Zoom Functionality: Ability to zoom in on text.
  • Notifications: More granular control over notifications.
  • Review Previous Days: Ability to review readings and disciplines from previous days.

Strengths and Positive Aspects

  • High-Quality Content: Users consistently praise the insightful readings, reflections, and spiritual guidance provided by the app.
  • Effective Program: The Exodus 90 program itself is seen as transformative, leading to spiritual growth, improved habits, and stronger relationships.
  • Strong Community Features: The fraternity aspect and in-app communication tools are valued for fostering connection and accountability.
  • Easy to Use (Generally): Many users find the app easy to navigate and use, despite some UI/UX issues.
  • Comprehensive: The app provides a one-stop shop for all the resources needed for the Exodus 90 program.
  • Discipline Tracking: Users appreciate the discipline tracker for building new habits.
  • Workout Plans: Inclusion of workout plans is seen as a valuable addition.
  • Regular Updates: Users acknowledge improvements and updates to the app over time.

Prioritized Action Recommendations

High Priority:

  • Re-evaluate Subscription Model: Explore offering a monthly or 90-day subscription option alongside the annual subscription to cater to different user needs. This is the most critical issue impacting user satisfaction.
  • Improve Pricing Transparency: Clearly communicate subscription costs and trial period terms upfront to avoid surprises and build trust.
  • Address Bugs and UI/UX Issues: Prioritize fixing reported bugs and improving the app's UI/UX based on user feedback.

Medium Priority:

  • Implement Offline Access: Allow users to download content for offline access.
  • Offer Printable Content: Provide a printable version of the readings and reflections.
  • Enhance Chat Functionality: Improve the chat interface, add support for images and videos, and simplify group management.
  • Reduce Pushy App Review Requests: Limit the frequency of app review requests.
  • Add Calendar Integration: Integrate with device calendars for reminders and scheduling.

Low Priority:

  • Implement Dark Mode: Add a dark mode option.
  • Add Zoom Functionality: Implement zoom functionality for text.
  • Improve Navigation: Streamline navigation and make it easier to find content.

Opportunities for Startup Ideas

  • Spiritual Formation App with Flexible Pricing: A spiritual formation app that offers a range of subscription options (monthly, quarterly, annual) and focuses on clear communication and transparency.
  • Offline Spiritual Content Library: A curated library of spiritual readings and reflections available for offline access.
  • Community-Focused App with Enhanced Communication: A platform for faith-based communities that emphasizes communication and connection, with robust chat features and group management tools.
  • Printable Spiritual Resources Subscription: A subscription service that delivers printed spiritual readings and reflections on a regular basis.

Trends and Observations

  • Pricing Sensitivity: Users are highly sensitive to the app's pricing, particularly given its religious focus.
  • Value of Community: The fraternity aspect is a key driver of engagement and satisfaction.
  • Desire for Balance: Users appreciate the program's focus on reducing screen time but rely on the app for content and community.
  • Long-Term Engagement: A significant number of users have been engaged with the program for several years, suggesting a high level of loyalty when the app meets their needs.
  • Content is King: While functionality is important, the quality of the spiritual content is the primary reason users choose and stick with the app.

Conclusion

The Exodus 90 app has the potential to be an even more valuable tool for spiritual growth. By addressing the key pain points related to pricing and transparency, fixing bugs, and improving the user experience, the developers can significantly increase user satisfaction and retention. Maintaining the high quality of the content and fostering a strong sense of community will be crucial for long-term success. A balanced approach that respects the program's emphasis on reducing screen time while providing a seamless and engaging app experience is essential.

Overall Recommendation: Re-evaluate the subscription model, prioritize bug fixes, and focus on improving the user experience to maximize the app's potential and ensure its continued success.

Original App Link

https://apps.apple.com/us/app/exodus-90-live-different/id1448034275?uo=2