Customer Reviews (100)

Tanya Vierneusel • 2025-03-25T06:54:36.960Z

If you're on the edge of downloading but haven't just do it, you won't be disappointed

Samantha Kramer • 2025-03-25T04:29:19.592Z

love this app, it's a fun way to get out of the house and try new things 😊💕

Elena Sandbo • 2025-03-25T03:49:13.518Z

I love this idea! Reducing waste can be like a game because you don't know what you'll get in each surprise bag! Our favorite is a nearby sushi restaurant because the value is insanely good and we get to try new things with very little monetary risk. Such a fun activity for the family!

Summary of Key Insights

Too Good To Go is generally well-received, with users praising its ability to reduce food waste, offer affordable food options, and allow them to discover new restaurants and foods. The app's user-friendliness is also frequently mentioned as a positive aspect. However, some users have reported issues with customer support, inconsistent quality/quantity of surprise bags, payment failures, and the lack of options in certain areas. Data privacy concerns were also mentioned. The overall sentiment is positive, reflected in a high average rating.

  • Strengths: Reducing food waste, affordability, discovering new places, ease of use.
  • Weaknesses: Customer support, inconsistent quality/quantity of surprise bags, payment failures, limited options in some areas, data privacy concerns, missed notifications.
  • Overall Sentiment: Positive
  • Overall Rating: High (based on score distribution)
  • Score Distribution: 5-star (74%), 4-star (10%), 3-star (5%), 2-star (3%), 1-star (8%)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number (25.3.0).
  • Analysis Methods: Sentiment analysis (manual assessment based on review text), keyword extraction (identifying frequently used words and phrases), and thematic analysis (grouping related issues and positive aspects).

Key User Pain Points

  • Customer Support Issues: Several users reported negative experiences with customer support, including unhonored refunds and lack of assistance with missed collections. (Severity: High)
  • Inconsistent Quality/Quantity of Surprise Bags: Some users found the value or quality of the surprise bags to be inconsistent, sometimes receiving expired food or portions that didn't match the advertised price. (Severity: Medium)
  • Payment Failures: One user reported consistent payment failures for unknown reasons. (Severity: High)
  • Limited Options in Certain Areas: Some users noted a lack of participating businesses in their area, limiting their ability to use the app effectively. (Severity: Medium)
  • Data Privacy Concerns: One user expressed concern about the app tracking personal data (postal code, battery status, birthday) even when not actively using the app. (Severity: High)
  • Missed Notifications: One user reported missing collection reminders and being refused a refund. (Severity: High)
  • Businesses not understanding the app: One user reported a business clerk not knowing about the app. (Severity: Medium)

Frequently Requested Features

  • More Detailed Reviews: Users want more information about the contents of surprise bags (e.g., types of food, portion sizes) to make informed decisions, especially for dietary restrictions.
  • Review/Comment system: Wish to see other people's reviews and comments on the app.
  • More Participating Businesses: Users consistently request more businesses to join the app, especially in areas with limited options.

Strengths and Positive Aspects

  • Reducing Food Waste: The most prominent positive aspect is the app's contribution to reducing food waste, aligning with users' environmental values.
  • Affordability: Users appreciate the discounted prices and the opportunity to save money on food.
  • Discovering New Places: The app allows users to try new restaurants, bakeries, and cuisines they might not have otherwise explored.
  • Ease of Use: Many users find the app user-friendly and straightforward to navigate.
  • Value for Money: Many users feel they get a good amount of food for the price.
  • Convenience: Easy and quick pickups were frequently mentioned.

Prioritized Action Recommendations

  • High Priority:

    • Improve Customer Support: Address customer support issues by providing better training to support staff, honoring refunds when appropriate, and establishing clear policies for missed collections.
    • Address Data Privacy Concerns: Be transparent about data collection practices and provide users with more control over their data.
    • Fix Payment Failures: Investigate and resolve the reported payment failures to ensure a smooth transaction experience.
    • Ensure Reliable Notifications: Investigate and fix the issue with missed collection reminders.

  • Medium Priority:

    • Improve Consistency of Surprise Bags: Work with participating businesses to ensure consistent quality and value in surprise bags, potentially providing guidelines or training on appropriate contents.
    • Expand Business Partnerships: Actively recruit more businesses to join the app, especially in areas with limited options, to increase user accessibility.
    • Provide More Detailed Reviews: Encourage users to provide more detailed reviews and consider adding structured review fields (e.g., food type, portion size) to gather specific information.
    • Address Distance Display Issue: Fix the bug where the app keeps changing the distance to kilometers.

  • Low Priority:

    • Monitor and address any minor bugs or usability issues reported by users.

Opportunities for Startup Ideas

  • Surprise Bag Customization: Allow users to specify dietary restrictions or preferences (e.g., vegetarian, gluten-free) to receive more tailored surprise bags.
  • Community Forum: Create a forum where users can share reviews, tips, and experiences with specific businesses or surprise bags.
  • Partnership with Food Banks: Integrate with local food banks to donate unsold surprise bags to those in need.

Trends and Observations

  • Emphasis on Value: Users frequently mention "value," "price," and "money," indicating a strong focus on affordability, which could be leveraged in marketing campaigns.
  • Positive Environmental Sentiment: Users are motivated by the environmental benefits of reducing food waste, suggesting that highlighting this aspect can attract more users.
  • Discovery Aspect: Many users enjoy the surprise element and the opportunity to try new foods and places.
  • Localized Experiences: The app's success depends heavily on the availability of local businesses.

Conclusion

Too Good To Go is a valuable app that addresses a significant problem (food waste) while providing economic benefits to both users and businesses. The app enjoys a strong positive sentiment and is well-positioned for continued growth. However, addressing the identified pain points, particularly customer support and consistency of surprise bags, is crucial for enhancing user satisfaction and fostering long-term loyalty. Expanding business partnerships and incorporating user-requested features will further solidify the app's position in the market.

Overall Recommendation: Continue to focus on core strengths (reducing food waste, affordability, discovery) while prioritizing improvements in customer support, consistency, and data privacy.

Original App Link

https://play.google.com/store/apps/details?id=com.app.tgtg