Customer Reviews (100)

Kasandra Alexander • 2025-03-29T23:56:02.755Z

Great app for keeping track of events from your heart. i just wish that the choices were more in depth. like irregular beats/ palpitations/afib ect.

Patt Ferrari • 2025-03-29T02:14:01.704Z

pretty easy to set up and use. the videos are quite detailed. unobtrusive under clothes & the adhesive doesn't pinch.

John Ruppert • 2025-03-28T19:19:42.161Z

easy to use

Summary of Key Insights

The MyZio app receives mixed reviews, with a notable polarization. While a significant portion of users (55%) rate it highly (5 stars), a substantial number (20%) give it the lowest rating (1 star). The primary strengths lie in its ease of use and convenience as a companion to the Zio ECG monitor. However, significant pain points revolve around login issues, symptom logging limitations, and compatibility problems. There are also concerns about the lack of real-time data and the inability to enter free-text symptoms. The app's overall sentiment is moderately positive, but the critical issues raised by some users need to be addressed to improve the overall user experience.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number and the presence of specific dates in some reviews.
  • Analysis Methods: Sentiment analysis was performed by observing the star ratings and review text. Keyword extraction was used to identify frequently mentioned issues, requested features, and positive aspects. The score distribution was directly analyzed to understand the rating breakdown.

Key User Pain Points

  • Frequent Login Issues: Many users complain about having to log in every time they open the app, which is particularly problematic when they need to log symptoms quickly during an episode. This is a major source of frustration.
  • Symptom Logging Limitations: Users are frustrated by the inability to log symptoms other than the pre-defined options. The "Other" option often doesn't work, preventing them from providing a detailed description of their experience.
  • Compatibility Issues: Some users report that the app is not compatible with their phones or that they encounter errors when trying to log symptoms, such as the "Call 911" pop-up.
  • Lack of Real-Time Data: Users express disappointment that the app doesn't provide real-time feedback or Bluetooth connectivity, making them question whether the device is actively recording data.
  • Itchiness/Adhesive Issues: While related to the monitor itself and not the app, the skin irritation caused by the adhesive is a recurring issue that affects the overall user experience.
  • No Free-Text Entry: The inability to add free-text to symptom logs is a pain point, limiting the user's ability to accurately describe their experience.
  • Difficulty with the Monitor Button: Some users find it difficult to press the button on the monitor to log events.

Frequently Requested Features

  • Stay Logged In Option: A "remember me" feature to avoid having to log in every time.
  • Free-Text Symptom Entry: The ability to enter custom symptom descriptions, especially when the pre-defined options are insufficient.
  • Real-Time Data/Bluetooth Connectivity: Users want to see real-time readings or confirmation that the device is working.
  • Improved Symptom Choices: More in-depth and specific symptom options (e.g., irregular beats, palpitations, AFib).
  • Waterproof Device: While not an app feature, a waterproof monitor is a recurring wish.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and navigate, particularly for logging incidents.
  • Convenience: The app is considered a convenient alternative to paper logs.
  • Helpful Instructional Videos: The videos are detailed and assist users in setting up and using the device.
  • Unobtrusive Monitor: Users appreciate that the monitor is small, comfortable to wear, and doesn't interfere with daily activities.
  • Good Customer Support: Some users have reported positive experiences with customer support.

Prioritized Action Recommendations

High Priority:

  • Fix Login Issues: Implement a "stay logged in" or "remember me" feature to eliminate the need for frequent logins. This is a major source of frustration.
  • Enable Free-Text Symptom Entry: Allow users to enter custom symptom descriptions, either by fixing the "Other" option or adding a dedicated notes section.
  • Address Compatibility Issues: Investigate and resolve the compatibility issues that cause errors like the "Call 911" pop-up. Ensure the app works seamlessly across a wide range of devices.

Medium Priority:

  • Improve Symptom Choices: Expand the list of pre-defined symptoms to include more specific options.
  • Provide Real-Time Feedback: Explore the possibility of adding real-time data or Bluetooth connectivity to provide users with more immediate feedback and reassurance.
  • Improve Monitor Button Sensitivity: Address the reported difficulty in pressing the button on the monitor.

Low Priority:

  • Address Adhesive Issues: While not directly related to the app, consider partnering with the device team to explore alternative adhesives or provide tips for minimizing skin irritation.
  • Improve App Navigation: Address the navigation issues reported by some users.

Opportunities for Startup Ideas

  • Develop a Smart ECG Monitor App with Real-Time Feedback: Create an app that connects to an ECG monitor via Bluetooth and provides real-time heart rate data, alerts for abnormal rhythms, and customizable symptom logging.
  • AI-Powered Symptom Analysis: Integrate AI to analyze user-entered symptoms and provide potential insights or questions for discussion with their doctor.
  • Personalized Adhesives: A company that develops and sells hypoallergenic and custom-shaped adhesives for wearable medical devices, addressing the skin irritation issues.

Trends and Observations

  • Polarization of Reviews: The large number of 5-star and 1-star reviews suggests a significant disparity in user experiences. This indicates that while the app works well for some, others encounter major problems.
  • Focus on Ease of Use: The recurring theme of "easy to use" highlights the importance of simplicity and intuitiveness in the app's design.
  • Frustration with Limited Functionality: The complaints about symptom logging limitations and lack of real-time data suggest a desire for more advanced features and control.
  • Negative Impact of Technical Issues: Compatibility problems and login issues have a significant negative impact on user satisfaction.

Conclusion

The MyZio app has the potential to be a valuable tool for patients using the Zio ECG monitor. However, significant issues related to login, symptom logging, and compatibility need to be addressed to improve the overall user experience. By prioritizing the recommended actions, the developers can increase user satisfaction and ensure that the app effectively supports patients in monitoring their heart health. A focus on enhanced functionality, real-time feedback, and a seamless user experience will be crucial for the app's long-term success.

Original App Link

https://play.google.com/store/apps/details?id=com.irhythm.myzio.android