Customer Reviews (500)

Aigreene89 • 2025-03-28T19:20:31-07:00

I’ve used them all and I always end up using ReBet the most. They keep adding more features and it just gets better. Recently I’ve been running into random issues. Most recent that prompted this review edit to 1 star is rebet had a deposit bonus match. I deposited $100 and the bonus $100 bet was in my promos. I go and make a slip and the promo is gone. I emailed customer service and they told me to check my promo page. I told them there’s nothing there anymore and never got another response. This isn’t the first time it’s happened. I’ve emailed them before and they corrected the issue, this time they didn’t even care. In my feed it said “free pick expired” this morning. I emailed again and no response. Scummy app

Cbchapman • 2025-03-28T14:07:08-07:00

I’ve had problems trying to withdraw my winnings into my personal bank account since I’ve downloaded the app. Also if I were you I would not buy the auto bonus on Buffalo Hold and Win Extreme. I’ve witnessed it 4 times taking more than the actual bonus you paid for. It has happened to me personally 3 times and one time to a buddy of mine. It literally happened this morning around 2 am, I bought the bonus for $15 and it took $500 from my account. I’ve emailed many times today and still have not heard back. I would recommend not downloading this app and save your money!

Pmac1382 • 2025-03-28T12:38:44-07:00

Got referred to hop on ReBet by a friend and it has been great! Easy to use and withdrawn money hits the bank account in a timely manner. It also offers great promos/deals. 100% recommend!

Summary of Key Insights

ReBet: Social Sports & Casino is generally well-received, particularly for its user-friendly interface, frequent promotions, and the social casino aspect. Many users appreciate that it offers a sportsbook and casino in one app, especially in states where other options are limited. However, some users report issues with withdrawals, glitches, and customer service responsiveness, particularly concerning bonus payouts. There are also concerns about potential manipulation in the casino games. The app is praised for its accessibility and availability in many states. The high number of 5-star reviews suggests strong user satisfaction overall, but the negative reviews highlight critical areas that need attention.

Key Strengths: User-friendly interface, frequent promotions and bonuses, social casino integration, availability in many states, fast payouts for some users, and a responsive customer service (when it works).

Key Weaknesses: Withdrawal issues, app glitches (especially during live betting), inconsistent customer service responsiveness, potential manipulation in casino games, and complaints about limits placed on winning accounts.

Overall Sentiment: Positive, with a significant skew towards 5-star ratings. However, the negative reviews, while fewer in number, raise serious concerns.

Quantitative Metrics:

  • Overall Rating: Approximately 4.6/5 (calculated based on review distribution).
  • Score Distribution:
    • 1-star: 8.6%
    • 2-star: 0.8%
    • 3-star: 1.6%
    • 4-star: 4.8%
    • 5-star: 84.2%

Data & Methodology Overview

Data Sample Size: 500 reviews

Time Frame: Not explicitly stated, but based on the version number (9.9), the reviews likely span a considerable period, possibly several months or more.

Analysis Methods:

  • Sentiment Analysis: Categorizing reviews based on star rating and textual content to determine overall positive, negative, or neutral sentiment.
  • Keyword Extraction: Identifying frequently mentioned keywords and phrases to understand common themes, issues, and user preferences.
  • Thematic Analysis: Grouping related issues and positive aspects into broader categories for a more comprehensive overview.

Key User Pain Points

  • Withdrawal Issues: Several users report difficulty withdrawing winnings, including errors, delays, and account restrictions. This is a critical issue that erodes user trust.
  • Glitches and Bugs: Users mention app freezing, slow loading times, and bets being rejected or placed multiple times unintentionally. These technical issues disrupt the user experience, especially during live betting.
  • Customer Service Inconsistencies: While some users praise customer service responsiveness, others report slow or unhelpful responses, particularly regarding bonus issues and withdrawal problems.
  • Casino Game Manipulation: Several reviewers believe the casino games, especially slots, are rigged to make users lose money quickly. This severely damages trust and credibility.
  • Promotional Inconsistencies: Some users report not receiving advertised promotions or having them expire prematurely.
  • Account Limitations: Some users report being limited to very small bet sizes after winning, making the app pointless for them.
  • Interface Issues: Some users find the app's interface confusing or slow, making navigation difficult.
  • Inability to Combine Esports and Sports Bets: A recurring complaint is the inability to combine bets across esports and traditional sports.

Frequently Requested Features

  • PayPal Withdrawals: Users request the option to withdraw funds via PayPal.
  • More Withdrawal Options: General requests for more diverse withdrawal methods.
  • More Than One Withdrawal Per Day: Users want to be able to make multiple withdrawals daily.
  • Cross-Game Parlays: Ability to combine bets across different sports, specifically esports and traditional sports.
  • Improved App Performance: Specifically, faster loading times and reduced lag, especially during live betting.
  • Ability to Deduct Losses for Tax Purposes: Users want the ability to deduct their losses for tax purposes.
  • Plays of the Week: Users suggest adding a "Plays of the Week" feature.
  • Removing Coin Players from Live Tables: Users want coin players removed from live tables.
  • First Half Spreads: Users would like more betting options, specifically first half spreads.

Strengths and Positive Aspects

  • User-Friendly Interface: Many users find the app easy to navigate and use, making it accessible to both experienced and novice bettors.
  • Frequent Promotions and Bonuses: Users appreciate the regular deposit matches, profit boosts, and free bets offered by the app.
  • Social Casino Integration: The combination of a sportsbook and casino within one app is a major draw for many users.
  • Availability in Many States: ReBet is available in more states than some competitors, making it a valuable option for users in restricted areas.
  • Fast Payouts (for some): Some users report quick and easy withdrawals, which enhances their overall experience.
  • Responsive Customer Service (for some): Some users have positive experiences with customer service, finding them helpful and responsive.
  • Esports Betting: Availability of esports betting options is a plus for many users.
  • Prop City Feature: The ability to create custom player props and parlays is well-received.
  • Social Features: Users like the ability to see and "rebet" other users' picks.
  • Free Dollar a Day: The daily free dollar for users without a balance is appreciated.

Prioritized Action Recommendations

High Priority:

  • Fix Withdrawal Issues: Investigate and resolve the reported withdrawal problems. Implement clearer communication about withdrawal times and potential delays. Offer more withdrawal options (e.g., PayPal).
  • Address Glitches and Bugs: Prioritize fixing the reported glitches and bugs, especially those affecting live betting. Optimize app performance for faster loading times and reduced lag.
  • Improve Customer Service Responsiveness: Ensure consistent and timely responses to user inquiries, especially regarding bonus issues and withdrawal problems. Train customer service representatives to handle common issues effectively.
  • Investigate Casino Game Manipulation Claims: Conduct a thorough review of the casino games to ensure fairness and transparency. Address user concerns about potential manipulation.

Medium Priority:

  • Ensure Promotional Consistency: Honor advertised promotions and communicate any changes or limitations clearly.
  • Improve Interface Usability: Address the reported interface issues to make navigation more intuitive.
  • Implement Cross-Game Parlays: Allow users to combine bets across esports and traditional sports.
  • Review Account Limitation Policies: Re-evaluate the policies regarding account limitations and ensure they are fair and transparent.

Low Priority:

  • Add Plays of the Week Feature: Consider adding a "Plays of the Week" feature to enhance user engagement.
  • Remove Coin Players from Live Tables: Evaluate the impact of coin players on the live table experience and consider removing them if it negatively affects real-money players.
  • Add First Half Spreads: Consider adding more betting options, specifically first half spreads.
  • Allow Deduction of Losses for Tax Purposes: Investigate the feasibility of providing users with tools or information to deduct losses for tax purposes.

Opportunities for Startup Ideas

  • Enhanced Social Betting Platform: Build a platform that focuses heavily on social interaction, allowing users to easily share bets, track performance, and compete with friends.
  • Fair and Transparent Casino Games: Develop a casino game platform that emphasizes fairness and transparency, using provably fair algorithms and clear payout rates.
  • Personalized Promotion Engine: Create a system that delivers customized promotions and bonuses based on user preferences and betting behavior.
  • Streamlined Withdrawal System: Develop a fast and reliable withdrawal system with multiple options and clear communication about processing times.

Trends and Observations

  • Positive Sentiment Bias: The high percentage of 5-star reviews suggests a potential bias, possibly due to incentivized reviews or self-selection.
  • Focus on Promotions: Many reviews mention promotions and bonuses, indicating that these are a major driver of user engagement.
  • Importance of Customer Service: Both positive and negative reviews frequently mention customer service, highlighting its crucial role in user satisfaction.
  • Geographic Considerations: Many users in states with limited sports betting options appreciate ReBet's availability.

Conclusion

ReBet: Social Sports & Casino has significant potential, but it needs to address the reported issues with withdrawals, glitches, and customer service to maintain user trust and satisfaction. Prioritizing these improvements, along with exploring the suggested feature enhancements, will help ReBet solidify its position in the market and attract a wider user base. The positive sentiment surrounding the app's user-friendly interface, frequent promotions, and social casino integration provides a strong foundation for future growth. However, without addressing the negative feedback, ReBet risks losing users to competitors.

Overall Recommendation: Address the high-priority issues immediately to improve user trust and satisfaction. Continue to enhance the app's features and functionality based on user feedback.

Original App Link

https://apps.apple.com/us/app/rebet-social-sports-casino/id6468762763?uo=2