Customer Reviews (500)

Teddy Ayele • 2025-03-27T09:23:10-07:00

Fjkkk

Chasejordan122 • 2025-03-27T03:57:12-07:00

10/10. I went to jail late 2021 and have been locked up ever since. I lost most of my google accounts, photos, and pretty much everything. I put about 20 gb worth of my best pics and vids of TeraBox just in case. Really forgot about it until I logged into my old facebook and checked my connected apps and here I am. Almost 4 years later they were still there like nothing ever happened 🥳

mii100 • 2025-03-26T18:09:55-07:00

A

Summary of Key Insights

TeraBox is generally well-received, primarily due to its generous free storage (1TB). However, the app suffers from excessive advertising, which significantly degrades the user experience for free users. Many premium users also report encountering ads despite paying for a subscription. There are also concerns about video buffering, download speeds, and difficulties with file management. While the large storage capacity is a major draw, these issues detract from the app's overall appeal. The sentiment is mixed; many users appreciate the storage space, but a significant portion are frustrated by the ads and performance problems.

Overall Rating: Positive, but with significant caveats.

Score Distribution: A significant majority (75%) of the reviews are 5-star, indicating a generally positive perception. However, the 1-star reviews (15.2%) highlight serious usability issues.

  • 5-star: 75%
  • 4-star: 5.8%
  • 3-star: 2.6%
  • 2-star: 1.4%
  • 1-star: 15.2%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (3.42.0) and the content of the reviews.
  • Analysis Methods: Primarily qualitative analysis, focusing on keyword extraction, sentiment assessment based on review text and star rating, and frequency analysis of recurring themes.

Key User Pain Points

  • Excessive Advertising: The most significant pain point. Users report being bombarded with full-screen ads, often with sexually suggestive content, making the app nearly unusable. Even premium users report seeing ads.
  • Video Buffering: Many users complain about slow video loading and frequent buffering, especially in the free version. Some feel this is intentionally done to push users to upgrade to a premium subscription.
  • Slow Download/Upload Speeds: Several users mention slow download and upload speeds, particularly when not using premium.
  • Payment/Subscription Issues: Some users report being charged for premium subscriptions without receiving the promised benefits (e.g., increased storage, ad-free experience).
  • File Management Issues: Users have reported difficulty downloading files, exporting files to iOS, issues with file dates being incorrect after syncing, and difficulties with saving videos to their devices.
  • Login Issues: A few users report having to log in repeatedly and fear losing data.
  • Lack of Customer Support: Some users struggle to find contact information for customer support.
  • Inability to Uninstall: One user reported that they cannot uninstall the application.
  • Content Security Issues: One user reported that content in the "personal vault" can be seen outside the vault.

Frequently Requested Features

  • Option to disable autoplay videos.
  • Delete button while playing videos.
  • Faster download speeds for free users.
  • Better file organization options (sorting by date, eliminating duplicates).
  • Improved accessibility for VoiceOver users.
  • iPhone/Android storage management tools.

Strengths and Positive Aspects

  • Generous Free Storage: The 1TB of free storage is the app's biggest draw.
  • Ease of Use: Many users find the app user-friendly and intuitive.
  • Multi-Device Synchronization: Users appreciate the ability to sync files across multiple devices.
  • Backup Capabilities: Users find the automatic backup feature helpful.
  • AI Subtitles: The AI subtitle feature is mentioned positively.
  • Opportunity to Earn More Storage: Several users mentioned that they enjoy the ways they can earn more storage space.
  • Good Transfer Tool: Some users indicated that the app is a useful tool for transferring files between iOS and Android devices.

Prioritized Action Recommendations

High Priority:

  • Reduce Advertising Frequency: Implement a less intrusive advertising strategy for free users. Consider limiting the number of ads per session or using less disruptive ad formats.
  • Fix Premium Subscription Issues: Ensure that users who pay for premium receive the promised benefits immediately. Investigate and resolve billing discrepancies.
  • Improve Video Buffering: Optimize video streaming for free users to reduce buffering issues. Investigate potential throttling.
  • Address File Download/Export Issues: Resolve the problems users are experiencing with downloading and exporting files, especially on iOS.
  • Review Content Security: Resolve the issue where content in the "personal vault" is visible outside the vault.

Medium Priority:

  • Improve Download/Upload Speeds: Optimize the app for faster download and upload speeds, especially for free users.
  • Enhance File Management: Add features for sorting files by date, identifying and removing duplicates, and improving overall organization.
  • Improve Customer Support Accessibility: Make it easier for users to find and contact customer support.
  • Address Login Issues: Investigate and resolve the login problems reported by some users.

Low Priority:

  • Add requested features: Implement optional features like disabling autoplay videos and adding a delete button during video playback.
  • Improve Accessibility: Enhance accessibility for VoiceOver users.

Opportunities for Startup Ideas

  • Ad-Free Cloud Storage with Fair Pricing: A cloud storage service that offers a truly ad-free experience at a competitive price, focusing on user privacy and data security.
  • Cloud Storage Optimized for Video Streaming: A service that prioritizes smooth video streaming and offers advanced video management features.
  • AI-Powered File Organization: A cloud storage solution that uses AI to automatically categorize and organize files, eliminating the need for manual folder creation.

Trends and Observations

  • Language Preferences: Many reviews are in languages other than English, indicating a global user base.
  • Negative Sentiment Shift: Users who initially praised the app are now expressing frustration due to the increasing number of ads.
  • Focus on Free Storage: The primary driver for app adoption is the generous free storage offering.

Conclusion

TeraBox has a strong foundation with its large free storage capacity. However, the app is being undermined by excessive advertising and performance issues. Addressing these pain points is crucial to improving user satisfaction and retaining users. By focusing on user experience and providing a reliable service, TeraBox can solidify its position in the cloud storage market.

Overall Recommendation: Address the high-priority issues immediately to prevent further user dissatisfaction. Balance the need for monetization with a positive user experience.

Original App Link

https://apps.apple.com/us/app/terabox-cloud-storage-space/id1509453185?uo=2