Customer Reviews (100)

J. D. “J” Dubbleü • 2025-12-21T01:43:25.769Z

I love it it's amazing you can basically access every type of pt or Aid or Claude or anything you need

Chris Heick • 2025-12-21T01:30:16.953Z

I asked it to make me a pic and the result was nothing even close to what I asked for and when I tried to make an edit the app told me I was at the max downloads for the month (even though it was just 1 download) and I have to pay to make edits. I'm uninstalling it. Why would I pay for something that doesn't even even work right?

Brian Shankleton • 2025-12-21T01:26:25.930Z

the app might be okay. but without a hands free voice activation like google assistants "hey Google" feature. it's not even worth using even with the perplexity pro 1 year free trial. please fix this feature

Summary of Key Insights

The Perplexity app enjoys a generally positive reception, indicated by a high percentage of 5-star reviews (71%). Users appreciate its ability to provide quick, accurate, and sourced answers, making it a valuable research and study tool. However, some users have reported issues with image generation, customer service, and the app pushing ads for other products. There are also requests for improved voice activation and language support. Overall, the app is perceived as a strong AI tool with room for improvement in specific areas.

Quantitative Metrics:

  • Overall Rating: High (based on the distribution)
  • 5-Star Reviews: 71%
  • 4-Star Reviews: 6%
  • 3-Star Reviews: 5%
  • 2-Star Reviews: 4%
  • 1-Star Reviews: 14%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified (assumed recent)
  • Analysis Methods: Sentiment analysis (categorizing reviews as positive, negative, or neutral), keyword extraction (identifying frequently mentioned topics and issues). Manual review categorization and summarization.

Key User Pain Points

  • Image Generation Issues: Several users reported problems with image generation, including the app failing to create images as requested or hitting download limits prematurely. This impacts the user experience and perceived value of the app.
  • Poor Customer Service: A user reported a frustrating experience with customer service, citing unfulfilled promises, lack of replies, and general lack of support. This significantly damages user trust and willingness to pay for the pro version.
  • Ads for Other Products (Comet): Some users found the constant promotion of the Comet app disruptive and annoying, even after paying for the pro version. This detracts from the core functionality and makes the app feel like an advertising platform.
  • Lack of Hands-Free Voice Activation: The absence of a "Hey Google" like feature was a significant drawback for some users, limiting the convenience of voice-based interactions.
  • Inaccurate or Unhelpful Answers: A few users noted that the app sometimes provides wrong or short, unprofessional answers.
  • Language Support: Some users requested support for specific languages (e.g., Bhojpuri).

Frequently Requested Features

  • Hands-Free Voice Activation: As mentioned above, a "Hey Google" style feature.
  • Improved Image Generation: Reliability and features related to image generation.
  • Default Space Setting: The ability to set a custom space as the default when opening the app.
  • More Sources in Library Genesis: Expanding available research sources.
  • More Updates: General desire for continued improvement and new features.
  • Better Language Support: Specific requests for languages like Bhojpuri.

Strengths and Positive Aspects

  • Quick and Accurate Answers: Many users praised the app for providing fast and reliable information.
  • Cited Sources: The inclusion of cited sources was highly valued for verifying information and building trust.
  • Ease of Use: Users found the app easy to navigate and use.
  • Research and Study Tool: The app was considered a valuable tool for research, deep dives, and fact-checking.
  • Spaces Feature: The custom space feature was highlighted as a favorite.
  • No Limit on Free Version: The absence of limits on the basic version was appreciated.
  • Intelligent Searches: Users liked the ability to refine and hone search results.

Prioritized Action Recommendations

High Priority:

  • Fix Image Generation Issues: Address the reported problems with image generation to improve user satisfaction and perceived value.
  • Improve Customer Service: Invest in responsive and helpful customer support to build trust and retain paying customers.
  • Remove/Reduce Intrusive Ads for Comet: Re-evaluate the promotion of the Comet app, especially for paying users, to avoid alienating the user base.

Medium Priority:

  • Implement Hands-Free Voice Activation: Add a "Hey Google" style feature to enhance the convenience of voice interactions.
  • Improve Answer Accuracy: Continue to refine the AI model to minimize incorrect or unhelpful responses.
  • Allow Default Space Setting: Implement the option to set a custom space as the default.
  • Expand Language Support: Consider adding support for more languages based on user demand.

Low Priority:

  • Expand Library Genesis Sources: Add more sources in library genesis.

Opportunities for Startup Ideas

  • AI-Powered Image Editing Assistant: A standalone app focused on refining and editing AI-generated images based on user feedback.
  • AI-Driven Research Platform with Enhanced Collaboration: A platform that builds upon Perplexity's strengths by adding more robust collaboration features for researchers and students.

Trends and Observations

  • Positive Sentiment Dominates: The overwhelming majority of reviews express positive sentiment towards the app.
  • Focus on Research and Learning: Many users specifically mention using the app for research, study, and fact-checking.
  • Concerns about Monetization: The negative reviews often relate to issues with the paid version or intrusive advertising.

Conclusion

Perplexity is a well-regarded AI-powered search tool with a strong reputation for providing quick, accurate, and sourced information. Addressing the identified pain points, particularly those related to image generation, customer service, and intrusive advertising, will significantly improve user satisfaction and retention. Focusing on the app's strengths as a research and learning tool and expanding language support can further solidify its position in the market. Overall, Perplexity has a solid foundation and a clear path for continued growth and improvement.

Original App Link

https://play.google.com/work/apps/details?id=ai.perplexity.app.android