Customer Reviews (500)

LaTucker • 2025-03-20T18:37:02-07:00

I’m using to track miles and expenses for multiple 1099 gigs and this makes it super easy to categorize per gig which I love!

JB01 • 2025-03-20T17:29:43-07:00

I’ve experienced very few businesses that meet the true expectations of customer service. ‘Hurdlr exceeds that expectation. The APP does everything I need, and even suggest things I should be doing. Reports are simple and accurate. Entries are a breeze. I wish everything worked this efficient, simple, and powerful as this.

DeathMetalGeese • 2025-03-20T16:05:56-07:00

I use this app for Door Dash and it works great. I use the free version but still can print out an annual mileage breakdown for taxes. Definitely deserving of 5 stars!

Summary of Key Insights

Hurdlr is generally well-received, particularly for its ease of use and ability to track mileage and expenses for self-employed individuals. Many users find it a valuable tool for tax preparation. However, there are recurring issues with mileage tracking accuracy, bank connectivity, and customer service responsiveness. There's also a segment of users who feel pressured to upgrade to the paid version. Overall sentiment is positive, reflected in the high percentage of 5-star reviews, but addressing the pain points would significantly improve the user experience.

  • Overall Rating: High (based on score distribution)
  • Key Strengths: Ease of use, automatic mileage tracking (when functional), expense tracking, tax estimation, good customer service (when responsive).
  • Key Weaknesses: Mileage tracking accuracy, bank connectivity issues, customer service responsiveness (inconsistent), pressure to upgrade to paid version, auto-renewal issues.
  • Sentiment: Positive overall, with some frustration related to specific issues.
  • Score Distribution: 5-star: 80.4%, 4-star: 5.6%, 3-star: 3.6%, 2-star: 2%, 1-star: 8.4%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but reviews span from at least 2023 to early 2025.
  • Analysis Methods: Sentiment analysis (qualitative assessment of positive, negative, and neutral feedback), keyword extraction (identifying frequently mentioned terms and issues), and frequency analysis (quantifying the prevalence of different themes and sentiments).

Key User Pain Points

  • Mileage Tracking Accuracy: A significant number of users report inaccuracies in mileage tracking, with discrepancies ranging from tenths of a mile to several miles per day. This is a critical issue as it directly impacts the app's core value proposition.
  • Bank Connectivity Issues: Users experience problems linking their bank accounts, which prevents automatic expense and income tracking. This requires manual entry, reducing the app's convenience.
  • Customer Service Responsiveness: While some users praise customer service, others report slow response times, unhelpful support, and difficulty resolving issues.
  • Auto-Renewal Issues & Refund Policy: Complaints about automatic renewals without consent and a strict no-refund policy when the app isn't functioning correctly.
  • Forced Location Tracking: Concerns about the app requiring constant location access, raising privacy concerns.
  • Data Loss: Users have reported losing access to their data due to updates requiring newer iOS versions.
  • Inconsistent Tracking: Some users have reported the app not tracking all their trips, even with auto-tracking enabled.

Frequently Requested Features

  • Ability to Link Multiple Accounts from the Same Bank: Users with multiple accounts at the same bank want to link them all.
  • Round-Trip Mileage Tracking: A feature to link trips for easier tracking of round trips.
  • Customizable Reports: Users want more control over report generation, including date ranges and sorting options.
  • Email Receipt Import: The ability to import receipts via email.
  • Bluetooth Integration: Pairing with car Bluetooth to automatically start/stop tracking.
  • Client Assignment to Trips: Ability to associate specific clients with mileage tracking.
  • Toll and Parking Expense Addition to Trips: Adding these expenses directly to trip logs.
  • Odometer Readings: Functionality to input odometer readings for better accuracy.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app's intuitive interface and simple navigation.
  • Mileage Tracking (When Accurate): The automatic mileage tracking feature is highly valued for its convenience.
  • Expense Tracking: Users appreciate the ability to track expenses and categorize them easily.
  • Tax Estimation: The app's ability to estimate taxes is a valuable feature for self-employed individuals.
  • Integration with Other Platforms: Integration with platforms like Uber, Square, and banks is appreciated.
  • Affordability: Compared to alternatives like QuickBooks Self-Employed, Hurdlr is considered more affordable.
  • Good Customer Service (Sometimes): Some users report positive experiences with customer service, citing quick and helpful responses.
  • Receipt Capture: The ability to take pictures of receipts and store them within the app is well-received.
  • Multi-Business Support: The ability to manage multiple businesses within the app is helpful for some users.

Prioritized Action Recommendations

High Priority:

  • Improve Mileage Tracking Accuracy: Investigate and address the root causes of mileage tracking inaccuracies. Implement quality control measures and provide users with tools to verify and correct mileage data.
  • Enhance Bank Connectivity: Resolve connectivity issues with banks and financial institutions. Prioritize support for major banks and provide clear troubleshooting steps for users experiencing problems.
  • Improve Customer Service Responsiveness: Increase customer service staffing and implement processes to ensure timely and helpful responses to user inquiries. Provide multiple support channels (e.g., email, chat, phone).
  • Re-evaluate Auto-Renewal and Refund Policy: Consider offering a grace period for auto-renewals and a more flexible refund policy, especially when the app is not functioning as expected.

Medium Priority:

  • Address Forced Location Tracking Concerns: Explore alternative methods for mileage tracking that do not require constant location access. Provide users with more control over location tracking settings.
  • Implement Data Backup and Recovery: Ensure users can back up and restore their data to prevent data loss due to updates or other issues. Provide clear warnings about compatibility issues before updates.
  • Enhance Reporting Features: Add more customization options to reports, including date ranges, sorting options, and the ability to export data in various formats (e.g., CSV, Excel).
  • Add More Integrations: Expand integrations with other gig economy platforms and financial institutions.

Low Priority:

  • Improve UI/UX: While generally well-received, some users suggest improvements to the user interface and overall user experience.
  • Add Requested Features: Implement frequently requested features such as round-trip mileage tracking, client assignment to trips, and toll/parking expense addition.

Opportunities for Startup Ideas

  • Mileage Tracking Verification Service: A service that verifies mileage data using GPS and other sources, providing users with accurate and reliable records for tax purposes.
  • AI-Powered Expense Categorization: An AI-powered feature that automatically categorizes expenses based on transaction details and user behavior.
  • Proactive Customer Support: A proactive customer support system that identifies and addresses potential issues before they impact users.
  • Personalized Tax Planning: A feature that provides personalized tax planning advice based on user data and tax laws.

Trends and Observations

  • Language Preference: The majority of reviews are in English, but there are also reviews in Spanish, indicating a need for multilingual support.
  • Shift in Sentiment: Some users who were initially satisfied with the app have become frustrated due to recurring issues or changes in functionality.
  • Focus on Specific Professions: Many users are rideshare drivers (Uber, Lyft, DoorDash), real estate agents, and small business owners, suggesting targeted marketing and feature development opportunities.
  • Comparison to QuickBooks: A frequent point of comparison is QuickBooks Self-Employed, highlighting the need to differentiate Hurdlr based on ease of use, affordability, and specific features.

Conclusion

Hurdlr has a strong foundation as a user-friendly mileage and expense tracking app for self-employed individuals. However, addressing the key pain points related to mileage tracking accuracy, bank connectivity, and customer service is crucial for improving user satisfaction and retention. By prioritizing the recommendations outlined above, Hurdlr can solidify its position as a leading solution in this market.

Original App Link

https://apps.apple.com/us/app/hurdlr-mileage-expenses-tax/id951737201?uo=2