Customer Reviews (100)

Prachand Pratap Singh • 2025-07-21T14:05:57.667Z

nice

Kashish Thakur • 2025-07-21T14:00:32.764Z

it's very help full but my doubt section is not working in recorded class.... as well as leader board my xp is not increasing

visvakinkar dudharejiya • 2025-07-21T14:00:29.452Z

Really very very good study platform

PW -JEE/NEET, UPSC, GATE, SSC App Review Analysis

1. Summary of Key Insights

The Physics Wallah (PW) app generally receives positive feedback, with users praising its accessibility, qualified educators, and comprehensive courses. The app is considered a valuable learning platform, particularly for students preparing for competitive exams like JEE and NEET. However, several technical issues and feature requests are recurring themes in the reviews. The app's strengths lie in its affordable education, quality content, and dedicated teachers. Weaknesses include persistent bugs, slow download speeds, XP tracking issues, and concerns about the new UI design. The overall sentiment is positive, reflected in the high percentage of 5-star ratings, but addressing the identified pain points is crucial to maintaining user satisfaction and driving further growth.

Overall Rating: High (based on the provided score distribution) Score Distribution: {"1":18,"2":4,"3":8,"4":7,"5":63}

  • 5-star: 63%
  • 4-star: 7%
  • 3-star: 8%
  • 2-star: 4%
  • 1-star: 18%

2. Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified in the provided data.
  • Analysis Methods:
    • Sentiment Analysis (manual): Categorizing reviews as positive, negative, or neutral based on the text.
    • Keyword Extraction: Identifying frequently used words and phrases to understand common themes and issues.
    • Frequency Analysis: Counting the occurrences of specific issues and feature requests.

3. Key User Pain Points

  • Technical Issues/Bugs:
    • XP Tracking Problems: XP not increasing, streak counter malfunctioning. (High Impact)
    • Lagging and Slow Performance: App freezing, slow download speeds, app not opening properly. (High Impact)
    • "Ask Doubt" Feature Issues: Not working in recorded lectures, disappearing completely. (High Impact)
    • Login Problems: Users unable to log in or batches not showing after logging in. (High Impact)
    • Booting Issues: App stuck on the PW screen. (High Impact)
    • Preparation Meter Lag: Inconsistent display of progress in the preparation meter. (Medium Impact)
  • UI/UX Concerns:
    • New UI Dislike: Users preferring the old interface, difficulty accessing notes and other features in the new UI. (Medium Impact)
    • Tablet Optimization: Lack of landscape mode for tablet users. (Medium Impact)
  • Customer Support Issues:
    • Poor Customer Service: Lack of help with issues, directed to purchase other courses. (High Impact)
    • Slow Delivery: Delays in book delivery. (Medium Impact)
    • Unresponsive Help Center: No response within 24 hours. (Medium Impact)
  • Notifications:
    • Too many calls and messages (Medium Impact)

4. Frequently Requested Features

  • "Edit Message" Option: Request to edit messages in community forums.
  • Reintroduction of Separate Notes Section: Users want the separate section for lecture notes that was previously available.
  • Landscape Mode for Tablets: Optimization for tablet use.
  • Teacher WhatsApp Group: Easy access to teachers for doubt clarification.
  • Question Practice from Any Topic in Preparation Meter: Direct access to practice questions.

5. Strengths and Positive Aspects

  • Affordable Education: Accessible pricing for quality education.
  • Qualified Faculty: Experienced teachers simplifying complex topics.
  • Comprehensive Courses: Wide range of courses from K-12 to competitive exams.
  • Helpful Learning Platform: Effective for JEE/NEET and board preparation.
  • Top-Quality Lectures: Dedicated teachers explaining concepts deeply.
  • User-Friendly App: Convenient to use and helpful.
  • Best App for Online Education: Recognized as a leading platform in India.

6. Prioritized Action Recommendations

High Priority:

  • Fix XP Tracking Issues: Thoroughly investigate and resolve the problems with XP not increasing and streak counters malfunctioning. This is impacting user motivation.
  • Address Lagging and Performance Issues: Optimize the app for speed and stability to prevent freezing, slow downloads, and booting problems.
  • Restore "Ask Doubt" Functionality: Ensure the "Ask Doubt" feature is working reliably in recorded lectures.
  • Improve Customer Support: Enhance customer service responsiveness and provide effective solutions to user issues.
  • Resolve Login Problems: Fix the issues causing users to be unable to log in or access their purchased batches.

Medium Priority:

  • Optimize UI/UX: Address concerns about the new UI design by either reverting to the old interface or making significant improvements based on user feedback.
  • Tablet Optimization: Implement landscape mode for tablet users.
  • Improve Notification Management: Reduce the frequency of promotional messages.
  • Expedite Book Delivery: Improve the efficiency of the book delivery process.
  • Address Preparation Meter Lag: Improve the performance of the preparation meter.

Low Priority:

  • Implement "Edit Message" Option: Add the ability to edit messages in community forums.

7. Opportunities for Startup Ideas

  • AI-Powered Personalized Learning Paths: Leverage AI to create customized learning paths based on student performance and learning style.
  • Interactive Doubt Solving Platform: Develop a dedicated platform for students to ask doubts and receive quick, accurate answers from experts or AI-powered tutors.
  • Gamified Learning Experience: Incorporate more game-like elements to increase engagement and motivation.
  • Offline Content Access Enhancement: Improve the offline download functionality to ensure seamless access to downloaded videos and notes.

8. Trends and Observations

  • Recurring Technical Issues: Persistent reports of bugs and performance issues suggest a need for more rigorous testing and quality assurance.
  • UI/UX Concerns: Negative feedback on the new UI indicates a need for user-centered design and thorough user testing before major updates.
  • XP Issues: Frustration with the XP system suggests that it is an important motivator for users, and its malfunction is a significant issue.
  • Mixed Language Reviews: The presence of reviews in Hindi indicates the app's popularity among Hindi-speaking students.

9. Conclusion

The Physics Wallah app is a well-regarded learning platform with significant strengths in affordability, quality content, and teaching. However, addressing the identified technical issues and UI/UX concerns is crucial for maintaining user satisfaction and preventing negative reviews. Prioritizing bug fixes, performance improvements, and customer support enhancements will solidify PW's position as a leading online education provider.

10. Original App Link

https://play.google.com/store/apps/details?id=xyz.penpencil.physicswala&hl=en