Customer Reviews (100)

Michael Carroll • 2025-03-25T22:00:56.860Z

really like game fun to play

Jordan Wimberly • 2025-03-25T21:32:15.988Z

Played since 2021. While I had fun with the game and the art style is very good, the game has gotten worse over time. This is a resource management game, not an action/rpg/strategy game. The gameplay loop once you get to the late/end game devolves into doing your daily chores and resource managing the in-game events. Newer content is unbalanced and unfun. In-game support is useless and the devs don't care about player feedback. If you ever have an issue don't expect any resolution.

spencer chalmers • 2025-03-25T20:40:25.392Z

to much pay to play has 900 purchase options and if you accidentally click on something you'll get the purchase prompt.i am also tired if seeing ads for this game. there's so many I'm starting to see them in my sleep.

Summary of Key Insights

RAID: Shadow Legends receives mixed reviews, with a significant skew towards positive sentiment. While many users praise the game's engaging gameplay, stunning graphics, and depth, a considerable number express concerns about its aggressive monetization, unfair PvP matchmaking, and poor customer support. The game seems to be enjoyable for those who are not averse to spending money or grinding, but frustrating for free-to-play players or those seeking balanced competitive experiences. The overall rating is pulled up by a large number of 5-star reviews, but a substantial number of 1 and 2-star reviews highlight serious issues.

  • Overall Sentiment: Mixed, leaning positive.
  • Key Strengths: Engaging gameplay, excellent graphics, depth and variety of content.
  • Key Weaknesses: Aggressive monetization (pay-to-win), unfair PvP matchmaking, poor customer support, repetitive gameplay loop at endgame, excessive pop-ups.
  • Overall Rating: While an average can be calculated from the distribution, the polarized nature of the reviews indicates a more nuanced view is needed.
  • Score Distribution: 61% 5-star, 7% 4-star, 6% 3-star, 10% 2-star, 16% 1-star.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent due to version number.
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text).
    • Keyword extraction (identified frequently used words and phrases).
    • Thematic analysis (grouped reviews based on common themes and issues).

Key User Pain Points

  • Pay-to-Win (P2W): Many users feel the game is heavily reliant on spending money to progress or compete effectively. They cite unbalanced gameplay, low drop rates for valuable characters/items, and the feeling that spending is almost required.
  • Aggressive Monetization/Excessive Pop-ups: Frequent and intrusive purchase prompts annoy players and detract from the gaming experience.
  • Unfair PvP Matchmaking: Players report being matched against opponents with significantly stronger characters and higher levels, leading to frustrating losses and a sense of unfairness. The Live Arena seems particularly problematic.
  • Poor Customer Support: Users complain about unresponsive or unhelpful customer service, especially regarding account issues.
  • Repetitive Gameplay/Endgame Boredom: Some players find the gameplay loop becomes repetitive and boring, particularly in the late game, with a focus on resource management rather than engaging battles.
  • Energy System Limitations: The energy system restricts playtime and forces players to either wait or spend money to continue playing.
  • Account Issues/Data Loss: Some users report losing their accounts or progress.
  • Game Instability/Bugs: Some users report technical issues such as the game crashing or getting stuck.

Frequently Requested Features

  • More F2P-Friendly Options: More free energy, better drop rates for free players, and less reliance on spending money to progress.
  • Improved Matchmaking: Fairer matchmaking in PvP modes, based on player level, champion strength, or other relevant metrics.
  • Unlimited Multi-Battles for F2P: Allow free-to-play users to run multiple battles without restrictions.
  • More Free Champions: Give away powerful champions as rewards, especially early in the game.
  • No/Fewer Pop-ups: Reduce the frequency and intrusiveness of purchase prompts.
  • Fix Arcade Mode: Address issues with the Arcade mode closing unexpectedly.
  • Super Veil Champion: Release a free login champion with the "super veil" ability.
  • VPN Support in Iran: Allow players in Iran to play without requiring a VPN.

Strengths and Positive Aspects

  • Engaging Gameplay: Many users find the turn-based RPG gameplay addictive and enjoyable.
  • Excellent Graphics: The game's 3D graphics and character designs are widely praised.
  • Depth and Variety: The game offers a large roster of champions, diverse content, and strategic options.
  • Clan Features: The Clan system provides a sense of community and allows players to team up for challenges.
  • Story and Lore: Some players appreciate the game's story and background lore, including the animated series.
  • Quality of Life Updates: Some long-term players acknowledge recent improvements and efforts to address player feedback.

Prioritized Action Recommendations

  • High Priority:

    • Address Pay-to-Win Concerns: Rebalance the game to make it more accessible and enjoyable for free-to-play players. This could involve increasing drop rates, reducing the cost of essential items, or providing more opportunities to earn premium currency.
    • Improve PvP Matchmaking: Implement a fairer matchmaking system that takes into account player level, champion strength, and other relevant factors.
    • Reduce Aggressive Monetization: Decrease the frequency and intrusiveness of purchase prompts.
    • Improve Customer Support: Provide faster and more helpful customer service.

  • Medium Priority:

    • Address Endgame Boredom: Introduce new content and challenges to keep players engaged in the long term.
    • Rebalance Energy System: Increase the amount of free energy available or reduce the energy cost of certain activities.
    • Fix Technical Issues: Address any reported bugs or stability issues.
    • More F2P Rewards: Offer more frequent and valuable rewards for free-to-play players.

  • Low Priority:

    • Consider specific champion requests: Evaluate the feasibility of adding requested champions, such as the "super veil" champion.
    • Address VPN issues: Investigate options for allowing players in Iran to play without a VPN, if possible.

Opportunities for Startup Ideas

  • Fair Mobile RPG Platform: A platform that certifies mobile RPGs based on their fairness and accessibility for free-to-play players. This could involve independent audits of drop rates and monetization practices.
  • AI-Powered Matchmaking System: An AI-powered matchmaking system that takes into account a wider range of factors to create more balanced and enjoyable PvP experiences in mobile games.
  • Mobile Game Support Platform: A platform that provides dedicated customer support and community management services for mobile game developers, addressing the common issue of poor customer service.

Trends and Observations

  • Polarized Reviews: The reviews are highly polarized, with a large number of 5-star and 1-star ratings. This suggests that the game either resonates strongly with certain players or frustrates others.
  • Monetization Concerns: Complaints about monetization are a recurring theme, indicating that this is a significant issue for a large segment of the player base.
  • Long-Term Player Perspective: Some long-term players have noticed improvements in the game's quality of life, suggesting that the developers are responsive to feedback to some extent.
  • Language: Predominantly English, with a few reviews in other languages.

Conclusion

RAID: Shadow Legends has the potential to be a truly great mobile RPG, but its aggressive monetization and unbalanced PvP matchmaking are holding it back. By addressing these issues and focusing on creating a more fair and enjoyable experience for all players, the developers can significantly improve the game's reputation and attract a wider audience. While the core gameplay and graphics are strong, the long-term success of the game depends on addressing the pain points highlighted in the reviews. A shift towards a more player-friendly approach would be highly recommended.

Original App Link

https://play.google.com/store/apps/details?id=com.plarium.raidlegends