Customer Reviews (100)

Alex Aerulight • 2025-06-29T06:59:04.794Z

Another app that fails to start/run without wifi/data, and so cannot fulfill any truly beneficent function in a reliable manner.

Michele Sommer • 2025-06-23T07:53:26.418Z

I find this app so helpful to me right now. I'm very upset that I can't afford to keep it after the trial. My therapist of 13yrs took an internship to further her education and finding another is not going well. I've found a lot of solice in this and it offers so much. I just can't afford it and my insurance won't cover it and I can't seem to find any grants to either. I'm disappointed about that. For those who can afford it I recommend it. Thank you for the trial period.

Kerilyn Watson Faro • 2025-06-21T14:44:28.236Z

they take advantage of people with learning disabilities by telling you that you get a trial for certain amount of days but what they leave in the small writing is that they start charging you 24 hours into that trial and it's $50 I canceled my before the trial then didn't think and everything will be okay they still took my money I called them I called PayPal I called everybody because I felt like it was so wrong like that's my disability but as long as you got your $50 and I got absolutely no.

Lumiere: Ease Stress & Anxiety - App Review Analysis

1. Summary of Key Insights

Lumiere, designed to manage stress and anxiety through self-care and affirmations, receives mixed reviews. While many users find the app helpful and life-changing, praising its positive impact on mental well-being and ease of use, a significant portion report negative experiences related to unexpected charges, lack of content in the premium version, and technical issues. The app's reliance on a subscription model and aggressive billing practices appear to be major detractors. Overall sentiment is moderately positive due to a high number of 5-star reviews, but negative reviews highlight critical issues that need addressing.

  • Overall Rating: The score distribution indicates a bipolar sentiment. 65% gave 5-star ratings, suggesting a positive core experience, while 15% gave 1-star ratings, highlighting significant problems for some users.
  • Key Strengths: Positive impact on mental well-being, ease of use, gratitude focus, and visually appealing design.
  • Key Weaknesses: Unexpected charges and confusing trial periods, limited content in the premium version, technical glitches (e.g., resetting progress, malfunctioning daily streaks), and poor customer support responsiveness.

2. Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the content of the reviews.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on expressed opinions.
    • Keyword Extraction: Identifying frequently used words and phrases to pinpoint common themes and issues.
    • Topic Modeling: Discovering the main subjects discussed in the reviews (e.g., pricing, content quality, technical performance).

3. Key User Pain Points

  • Unexpected Charges/Subscription Issues: The most prominent complaint revolves around unexpected charges after the trial period. Users report being charged even after cancelling, feeling misled about the trial terms, and difficulty obtaining refunds. This severely damages trust and creates a negative perception of the app.
  • Limited Content (Premium): Some users who paid for the premium version feel that the content is lacking and not worth the subscription fee. This includes a limited number of "Journeys" and a perceived lack of depth.
  • Technical Glitches: Several users mention technical issues such as the app resetting progress, malfunctioning daily streaks, and notification problems. These glitches disrupt the user experience and diminish the app's effectiveness.
  • Poor Customer Support: Some users report difficulty getting timely and helpful responses from customer support, especially regarding billing issues.
  • Offline Functionality: One user notes the lack of offline functionality, limiting the app's usefulness in situations without internet access.
  • ADHD Unfriendly Design: One user with ADHD expresses frustration with the app's pacing and lack of rewind/replay options.

4. Frequently Requested Features

  • More Content (Premium): Users want more diverse and in-depth content in the premium version to justify the subscription cost.
  • Clearer Subscription/Trial Information: Users are requesting clearer and more transparent information about the trial period, billing practices, and cancellation policies.
  • Offline Functionality: Users want the ability to use core features of the app without an internet connection.
  • Improved Customer Support: More responsive and helpful customer support is needed to address billing issues and technical problems.
  • Customization Options: Users would like more customization options, especially regarding pacing and navigation within the app (specifically for users with ADHD).
  • Package Deal for Multiple Apps: Users of multiple "Fabulous" apps are requesting a bundle discount or package deal.
  • Affordable options: Some users would like a more affordable plan.

5. Strengths and Positive Aspects

  • Positive Impact on Mental Well-being: Many users report that the app helps them manage stress, anxiety, and emotions, promoting a more positive mindset.
  • Gratitude Focus: The emphasis on gratitude practices is appreciated by many users, who find it helpful for cultivating a sense of appreciation and joy.
  • Ease of Use: The app is generally described as easy to use and navigate, making it accessible to a wide range of users.
  • Aesthetically Pleasing Design: Some users praise the app's visually appealing design, which contributes to a relaxing and enjoyable experience.
  • Helpful Prompts and Activities: The daily prompts, guided meditations, and other activities are found to be helpful for promoting mindfulness and self-reflection.
  • Life-Changing: Some users describe the app as life-changing, highlighting its profound impact on their personal growth and well-being.

6. Prioritized Action Recommendations

PriorityIssueRecommendation
HighUnexpected Charges/Subscription IssuesImmediately review and revise subscription and trial period communication. Implement clear and prominent warnings about charges. Offer easy cancellation options and proactive reminders before billing. Prioritize customer support responses to billing inquiries.
HighLimited Content (Premium)Significantly expand the premium content library with new "Journeys," activities, and resources. Consider offering different subscription tiers with varying levels of content.
MediumTechnical GlitchesInvest in thorough testing and bug fixing to address issues like resetting progress and malfunctioning streaks. Implement robust error handling and data synchronization mechanisms.
MediumPoor Customer SupportIncrease customer support staffing and training. Implement a ticketing system to track and manage inquiries. Provide clear and accessible FAQs and troubleshooting guides.
LowOffline FunctionalityExplore the feasibility of offering offline access to core features, such as gratitude journaling and affirmations.
LowADHD Unfriendly DesignImplement customization options to adjust the app's pacing and navigation, such as rewind/replay features and adjustable reading speeds.
LowPackage Deal for Multiple AppsConsider offering a bundle discount or package deal for users who subscribe to multiple "Fabulous" apps. This could increase user retention and overall revenue.

7. Opportunities for Startup Ideas

  • Transparent Subscription Management Platform: A platform that aggregates all app subscriptions in one place, providing clear information about trial periods, billing dates, and cancellation policies. This could help users avoid unexpected charges and manage their subscriptions more effectively.
  • AI-Powered Content Personalization: An AI-driven system that analyzes user data and preferences to deliver personalized content recommendations within mental wellness apps. This could enhance engagement and improve the overall user experience.
  • Mental Wellness App with a Freemium Model: A mental wellness app that offers a robust set of free features and a clearly defined premium tier with additional content and support. This could attract a wider user base and reduce concerns about hidden fees.
  • Subscription Insurance: A service that protects users from unwanted subscription charges by providing alerts and facilitating cancellations.

8. Trends and Observations

  • Bipolar Sentiment: The significant number of both 5-star and 1-star reviews suggests a highly polarized user experience. Some users find the app incredibly helpful, while others are deeply dissatisfied with the billing practices and lack of content.
  • Pricing Sensitivity: Many users express concerns about the app's pricing, indicating a high degree of price sensitivity in the mental wellness app market.
  • Brand Association: The app's connection to "Fabulous" influences user expectations and perceptions. Users who are familiar with "Fabulous" may have higher expectations for Lumiere.
  • Recurring Billing Issues: The consistent complaints about unexpected charges and difficulty obtaining refunds suggest a systemic problem with the app's billing system.

9. Conclusion

Lumiere has the potential to be a valuable tool for managing stress and anxiety, but its current billing practices and limited premium content are undermining its success. Addressing the issues related to subscriptions, expanding the content library, and improving customer support are crucial for building trust and improving user satisfaction. While the app's strengths in promoting gratitude and providing a user-friendly experience are commendable, the negative aspects need to be addressed urgently to prevent further damage to the app's reputation. A more transparent and user-centric approach to pricing and content is essential for long-term success.

10. Original App Link

https://play.google.com/store/apps/details?id=co.thefab.mind