Customer Reviews (100)

tanya siltanen • 2025-03-31T06:05:33.967Z

yummy! I only do 10 boxes. it's cheaper but yet I still have meals on hand. it just works for me.

Jantastic Productions Company • 2025-03-31T04:58:05.540Z

Great time saver. Exposure to different foods.

Leon Hadgis • 2025-03-30T22:19:16.804Z

I am continually surprised that the quality and taste of these meals extremely satisfied keep up the good work

Summary of Key Insights

Factor_ Prepared Meal Delivery app receives generally positive reviews, with users praising the taste, convenience, and quality of the meals. The app simplifies healthy eating by delivering pre-made meals tailored to various dietary needs. However, some users report issues with customer service, billing irregularities, app functionality, and meal customization. The sentiment is overall positive, but these issues need to be addressed to improve user satisfaction.

Quantitative Metrics:

  • Overall Rating (estimated based on distribution): ~4.2 stars (weighted average).
  • 5-star reviews: 59%
  • 4-star reviews: 17%
  • 3-star reviews: 8%
  • 2-star reviews: 5%
  • 1-star reviews: 11%

Key Strengths:

  • Taste and Quality of Meals
  • Convenience and Time-Saving
  • Variety of Dietary Options (Keto, Vegan, Vegetarian, etc.)

Key Weaknesses:

  • Customer Service Issues
  • Billing Problems (unauthorized charges, cancellation issues)
  • App Functionality (saving orders, filtering options, loading issues)
  • Meal Customization (limited variety, portion sizes, ingredient preferences)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (25.13.0) and the nature of the reviews.
  • Analysis Methods: Sentiment analysis (manual assessment based on review text), keyword extraction (identifying frequently used terms related to positive and negative experiences), and thematic analysis (grouping reviews based on common issues and feedback).

Key User Pain Points

  • Customer Service Issues: Several users reported poor customer service experiences, including difficulty canceling subscriptions and unresolved billing issues. Impact: Frustration, financial loss, negative brand perception.
  • Billing Irregularities: Some users complained about being charged without authorization or receiving unwanted deliveries. Impact: Financial loss, distrust in the service.
  • App Functionality Issues: Users encountered problems with saving orders, filtering meal options, and general app loading/performance. Impact: Frustration, difficulty using the service, potential order errors.
  • Limited Meal Customization/Variety: Some users found the meal selection repetitive or lacking in variety, particularly regarding specific ingredients or dietary preferences. Impact: Boredom, dissatisfaction with the meal plan.
  • Portion Sizes: Some users felt that portion sizes were too small, especially considering the price. Impact: Feeling unsatisfied, perceiving the service as overpriced.
  • Inability to Add Delivery Instructions: A recent update removed the ability to add delivery instructions. Impact: Delivery issues such as food being left in incorrect locations.

Frequently Requested Features

  • Improved App Functionality: Enhanced filtering options, the ability to save favorite meals, and better app performance.
  • More Meal Variety: Broader selection of meals, including more options for specific dietary needs and preferences.
  • Ability to Filter Ingredients: Users want the ability to exclude specific ingredients (e.g., pork, seed oils).
  • Larger Portion Sizes: Some users desire larger portions to justify the cost.
  • Easier Cancellation Process: A simpler and more transparent cancellation process without needing to contact customer service.
  • More Flexible Skipping Options: Ability to skip more than one week at a time.

Strengths and Positive Aspects

  • Taste and Quality: Many users praised the taste and quality of the meals, describing them as delicious and well-prepared.
  • Convenience: The pre-made nature of the meals and the delivery service were highly valued for saving time and effort.
  • Dietary Options: The availability of meals catering to various diets (Keto, Vegan, Vegetarian, etc.) was a significant advantage.
  • Healthy Eating: Users appreciated that the meals helped them maintain a healthy diet and achieve their health goals.
  • Customer service: Some users praised the customer service.

Prioritized Action Recommendations

High Priority:

  • Address Customer Service Issues: Invest in training and resources to improve customer service responsiveness and resolution of billing and cancellation issues. Implement a more transparent and user-friendly cancellation process.
  • Fix App Functionality Issues: Resolve bugs and performance issues in the app, particularly related to saving orders, filtering meal options, and loading times. Restore the ability to add delivery instructions.
  • Resolve Billing Problems: Implement stricter controls to prevent unauthorized charges and ensure accurate billing. Provide clear communication about billing policies and subscription renewals.

Medium Priority:

  • Increase Meal Variety: Expand the meal selection to offer more variety and cater to a wider range of dietary preferences.
  • Improve Meal Customization: Allow users to filter ingredients and customize their meal plans more effectively.
  • Evaluate Portion Sizes: Review portion sizes and consider offering options for larger meals or adjusting pricing accordingly.

Low Priority:

  • Enhance App Design: Improve the user interface and overall design of the app to make it more intuitive and visually appealing.

Opportunities for Startup Ideas

  • Personalized Meal Plans with AI: Develop an AI-powered meal planning tool that recommends meals based on individual preferences, dietary restrictions, and health goals.
  • Ingredient-Specific Meal Delivery: Offer a service that allows users to specify ingredients they want to include or exclude from their meals.
  • Community-Based Meal Swapping: Create a platform where users can swap meals with each other based on their dietary needs and preferences.
  • Sustainable Packaging Solutions: Implement eco-friendly packaging options to reduce the environmental impact of the meal delivery service.

Trends and Observations

  • Positive Sentiment Dominates: The majority of reviews express positive sentiment towards the taste and convenience of the meals.
  • Recurring Negative Themes: Negative reviews consistently highlight customer service, billing issues, and app functionality problems.
  • Focus on Specific Diets: Users frequently mention specific diets (Keto, Vegan, Vegetarian), indicating a strong interest in tailored meal plans.
  • Price Sensitivity: Several users mentioned the price as a concern, suggesting a need for more affordable options or value-added features.

Conclusion

Factor_ Prepared Meal Delivery app has a strong foundation with its tasty, convenient, and diverse meal options. However, addressing the identified pain points related to customer service, billing, app functionality, and meal customization is crucial for improving user satisfaction and retaining customers. By prioritizing these improvements, Factor can solidify its position as a leading meal delivery service. A focus on resolving the high priority issues will have the most immediate and significant impact on customer experience.

Original App Link

https://play.google.com/store/apps/details?id=com.factor75.factor75