Customer Reviews (120)

Iceboyrich81 • 2025-03-13T21:37:39-07:00

All the games Terrible’s offers are good games to play offline gaming and free of course! Try u should like

Dakitaraf27 • 2025-03-08T11:08:35-07:00

App does great support is great rewards are great

__juiicy • 2025-03-01T01:34:31-07:00

Amazing

Summary of Key Insights

The Terrible's+ app enjoys a generally positive reception, with a strong skew towards 5-star reviews. Users appreciate the rewards program, freebies, and the "play for fun" casino games. However, there are recurring issues with app functionality, particularly regarding the spin-to-win feature, redeeming rewards, and game stability (especially video poker). Some users find the rewards underwhelming, and the badge system confusing. The app is valued for its ability to save users money and provide entertainment, but technical glitches and unclear instructions detract from the overall experience.

Key Strengths:

  • Rewards program and freebies are highly valued.
  • The "play for fun" casino games are entertaining and provide opportunities to earn in-store credit.
  • Convenient access to deals and store locations.
  • Helpful and responsive customer support (mentioned by a few users).

Key Weaknesses:

  • Recurring technical issues, including problems with the spin-to-win feature, redeeming rewards, and game crashes.
  • Lack of clarity regarding the badge system and how to earn/redeem badges.
  • Some users find the rewards underwhelming relative to their spending.
  • Difficulties entering phone number at the register.
  • App stability issues after updates.

Overall Sentiment: Positive Overall Rating: The weighted average rating is approximately 4.3 out of 5 stars. Score Distribution:

  • 5-star: 70.8% (85/120)
  • 4-star: 6.7% (8/120)
  • 3-star: 2.5% (3/120)
  • 2-star: 5.8% (7/120)
  • 1-star: 14.2% (17/120)

Data & Methodology Overview

  • Data Sample Size: 120 reviews
  • Time Frame: Not explicitly stated, but assumed to be across the app's lifetime given the version number (3.0.1) and the range of issues discussed.
  • Analysis Methods:
    • Sentiment analysis (qualitative assessment based on review text).
    • Keyword extraction (identification of frequently mentioned terms and topics).
    • Thematic analysis (grouping reviews by common themes and issues).
    • Quantitative analysis of star rating distribution.

Key User Pain Points

  • Spin-to-Win Issues: Many users report that the spin-to-win feature either gets stuck on a loading screen or fails to open, preventing them from claiming rewards.
  • Redemption Problems: Users experience difficulties redeeming points for vouchers, with the app crashing or failing to process the transaction.
  • Game Crashes/Bugs: Video poker and other games are reported to crash frequently, especially after updates.
  • Badge System Confusion: The app lacks clear instructions on how to earn and redeem badges, leading to frustration.
  • Underwhelming Rewards: Some users feel that the rewards offered are not commensurate with their spending at Terrible's.
  • Login/Connectivity Issues: Some users are unable to log in or experience connectivity problems, even with a stable internet connection.
  • Register Issues: Difficulty entering phone number at the register before items are scanned.
  • Disappearing Credits: Some users report credits disappearing from their accounts.

Frequently Requested Features

  • Improved App Stability: Users consistently request bug fixes and stability improvements, particularly after updates.
  • Clearer Instructions: Users need clearer explanations of the badge system, how to earn points, and how to redeem rewards.
  • Barcode Scanning: Implement a barcode or QR code for easy scanning at the register.
  • Reward History: Display a history of earned rewards and spin-to-win prizes within the app.
  • More Relevant Rewards: Users want rewards that are tailored to their preferences (e.g., non-alcoholic options for non-drinkers).
  • Lower Minimum Bets: Some users request lower minimum bet amounts in the casino games.
  • Cashier Scanning after Ring-Up: Allow users to enter their phone number after the cashier rings up items.

Strengths and Positive Aspects

  • Rewards Program: The rewards program is a major draw for users, offering discounts, freebies, and in-store credit.
  • Freebies: Users appreciate the free items offered through the app, especially the Tuesday giveaways.
  • Casino Games: The "play for fun" casino games are entertaining and provide a way to earn in-store credit without spending real money.
  • Convenience: The app provides easy access to store locations, deals, and promotions.
  • Customer Support: A few users praised the responsiveness and helpfulness of the customer support team.
  • Time Killer: Users find the app a fun way to pass the time.

Prioritized Action Recommendations

High Priority:

  • Fix Spin-to-Win Issues: Resolve the technical glitches that prevent users from accessing the spin-to-win feature.
  • Address Redemption Problems: Fix the app crashes and errors that occur when users try to redeem points for vouchers.
  • Improve Game Stability: Address the game crashes and bugs, particularly in video poker, and ensure stability after updates.
  • Clear Badge System: Provide clear and concise instructions on how to earn and redeem badges.

Medium Priority:

  • Implement Barcode Scanning: Add a barcode or QR code for easy scanning at the register.
  • Reward History: Display a history of earned rewards and spin-to-win prizes within the app.
  • Address Register Issues: Fix the issue where users cannot enter their phone number at the register after items are scanned.
  • Investigate Disappearing Credits: Thoroughly investigate and resolve reports of credits disappearing from user accounts.

Low Priority:

  • Tailor Rewards: Offer more relevant rewards based on user preferences (e.g., non-alcoholic options).
  • Lower Minimum Bets: Consider lowering minimum bet amounts in the casino games to cater to a wider range of players.

Opportunities for Startup Ideas

  • Personalized Rewards Platform: A platform that analyzes user spending habits at gas stations and convenience stores to offer highly personalized rewards and discounts.
  • Gamified Loyalty Program SDK: An SDK that allows businesses to easily integrate "play for fun" casino games into their loyalty programs, offering real-world rewards.
  • Mobile POS Integration: A mobile POS system designed specifically for gas stations and convenience stores that seamlessly integrates with loyalty apps and allows for easy scanning of rewards and discounts.

Trends and Observations

  • Recurring Technical Issues: Technical issues are a consistent theme in negative reviews, suggesting a need for more rigorous testing and quality assurance.
  • Post-Update Instability: Several users reported issues after recent updates, indicating a potential problem with the update deployment process.
  • Value of Freebies: The emphasis on freebies and rewards suggests that users are highly motivated by value and incentives.
  • Location Specificity: The review mentioning items not being in the reviewer's region suggests that the app needs to be more aware of regional differences and inventory.

Conclusion

The Terrible's+ app has the potential to be a valuable tool for both Terrible's and its customers. The rewards program and casino games are popular, but recurring technical issues and a lack of clarity detract from the overall experience. By prioritizing bug fixes, improving app stability, and providing clearer instructions, Terrible's can significantly enhance user satisfaction and drive greater engagement. It is recommended that the development team focus on addressing the high-priority issues outlined above to improve the app's functionality and user experience.

Original App Link

https://apps.apple.com/us/app/terribles/id1358022686?uo=2