Customer Reviews (500)

BoZanderMom • 2025-03-09T10:24:49-07:00

I love being able to select the experiences we want to do and getting help creating a plan for the day. I did this before our trip and it helped to choose which multi pass rides to select. Then you can add lightning lane reservations and then optimize throughout the day. I also appreciate having access to the wait times. They are more accurate than Disney posted wait times.

Disney adult 23 • 2025-03-06T09:15:35-07:00

I love this app so much!! The wait times are so much more accurate than Disney wait times. The paid version is worth it when going on a Disney trip.

a.hep • 2025-02-21T04:26:57-07:00

I used this app years and ago and it was so helpful. Not only was it filled with good planning information, but it was extremely dynamic with user participation, giving real-time knowledge about accurate wait times within the parks. So after a 4-5 year break, I decided to try it again. Unfortunately, the app just doesn't have enough user participation to make it as good as it once was. The price of the app has gone up significantly too, so maybe that's why fewer people are utilizing Lines. It makes me sad because the app really was amazing before. The newer version is easy to use and still filled with lots of good info and park plans (which can be extremely helpful for WDW first timers or people who love having a plan.) However, I miss the real time crowd level monitors and participating with lots of other users to find the lowest wait times at WDW. Maybe if they lowered the price more people would come back and make Lines as awesome as it once was!

Summary of Key Insights

  • Disney World Lines (TP) is generally well-received, with many users finding it a valuable tool for planning and navigating Walt Disney World trips. The app is often praised for providing more accurate wait times than the official Disney app and for its customizable touring plans that help minimize time spent in lines.
  • Key strengths include accurate wait time predictions, customizable touring plans, and access to crowd calendars and menus.
  • Weaknesses include occasional inaccuracies in wait time predictions, a dated user interface, occasional crashes, and issues with integrating Genie+ and Lightning Lane reservations. Some users also report problems with creating accounts and recurring billing issues.
  • Overall sentiment is positive, with a high percentage of 5-star reviews. However, a significant number of 1 and 2-star reviews highlight critical issues that need to be addressed.
  • Overall Rating: High (mostly positive reviews), but with notable issues.
  • Score Distribution: 5-star (70.2%), 4-star (7%), 3-star (7.2%), 2-star (5.2%), 1-star (10.4%) (Calculated based on the provided review counts).

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span several years, from 2017 to 2024, with a higher concentration of recent reviews.
  • Analysis Methods: Sentiment analysis was inferred from the star ratings and review text. Keyword extraction was used to identify frequently mentioned features, pain points, and positive aspects. Reviews were manually analyzed to categorize user feedback and identify trends.

Key User Pain Points

  • Inaccurate Wait Times: A recurring complaint is that the app's predicted wait times are often inaccurate, especially during peak times or when rides are experiencing technical difficulties. This leads to frustration and wasted time.
  • App Crashes and Bugs: Several users reported experiencing app crashes, freezing, and other technical issues that make the app difficult or impossible to use. New updates also seem to introduce new bugs.
  • Dated User Interface: Many users find the app's user interface to be outdated and clunky, making it difficult to navigate and use effectively.
  • Integration Issues with Genie+ and Lightning Lane: Some users reported difficulties integrating the app with Disney's Genie+ and Lightning Lane systems, making it hard to optimize their touring plans.
  • Account Creation and Billing Issues: A few users reported problems creating accounts or being charged unexpectedly for subscriptions.
  • Inaccurate Crowd Levels: Some users report that the app's crowd level predictions are often inaccurate, making it difficult to plan which parks to visit on a given day.
  • Difficulty Modifying Plans: Some users found it difficult to modify their touring plans on the phone, especially when plans changed unexpectedly.
  • Lack of Mobile Friendliness: Some users have noted that the website isn't mobile friendly.

Frequently Requested Features

  • Apple Watch App: Many users requested an Apple Watch app for quick access to wait times and the ability to submit wait time updates.
  • Improved User Interface: A more modern and intuitive user interface was a common request.
  • Interactive Maps: Users wanted interactive maps integrated into the app to help them navigate the parks.
  • Restroom Locator: A feature to locate restrooms in the park was requested.
  • Character Meet and Greet Information: Users wanted more information on character meet and greet locations and times.
  • Ability to Favorite Rides: A feature to favorite rides for easy access to wait times and information was requested.
  • Split Stay Planning: Users wanted the ability to plan split stays within the app.
  • Improved Offline Functionality: Some users desired better offline functionality, especially for accessing basic park information.
  • More Accurate Wait Times: Users desire a more reliable and accurate wait time prediction model.

Strengths and Positive Aspects

  • Accurate Wait Time Predictions (Generally): Many users praised the app for providing more accurate wait time predictions than the official Disney app, especially when the app is working as intended.
  • Customizable Touring Plans: The customizable touring plans were highly valued for helping users minimize time spent in lines and maximize their time in the parks.
  • Crowd Calendars and Menus: Access to crowd calendars and menus with prices was seen as a valuable resource for planning.
  • Community Conversations and Chat: The community conversations and chat features were appreciated for providing helpful tips and advice.
  • Valuable Information in One Place: Users liked having access to a wealth of information about the parks, rides, restaurants, and hotels in one convenient app.
  • Reservation Finder: Some users found the dining reservation finder to be a valuable tool for securing hard-to-get reservations.
  • Room Request Feature: The room request faxing service was praised for helping users get their desired room locations.
  • Useful YouTube Videos: Users liked the touring plans YouTube videos for planning.

Prioritized Action Recommendations

High Priority:

  • Address App Crashes and Bugs: Fix the reported app crashes, freezing, and other technical issues to improve stability and usability. Implement thorough testing before releasing new updates.
  • Improve Wait Time Accuracy: Refine the wait time prediction algorithms to improve accuracy, especially during peak times and when rides are experiencing technical difficulties. Consider incorporating real-time data from multiple sources.
  • Update User Interface: Redesign the user interface to be more modern, intuitive, and user-friendly. Focus on improving navigation and making it easier to access key features.

Medium Priority:

  • Enhance Integration with Genie+ and Lightning Lane: Improve the app's integration with Disney's Genie+ and Lightning Lane systems to make it easier for users to optimize their touring plans.
  • Streamline Account Creation and Billing: Simplify the account creation process and address reported billing issues. Provide clear and transparent information about subscription fees.
  • Add Interactive Maps: Integrate interactive maps into the app to help users navigate the parks and find attractions, restaurants, and restrooms.
  • Develop Apple Watch App: Create an Apple Watch app for quick access to wait times and the ability to submit wait time updates.

Low Priority:

  • Add Restroom Locator: Implement a feature to locate restrooms in the park.
  • Include Character Meet and Greet Information: Add more information on character meet and greet locations and times.
  • Implement Ability to Favorite Rides: Add a feature to favorite rides for easy access to wait times and information.
  • Allow Split Stay Planning: Implement the ability to plan split stays within the app.
  • Improve Offline Functionality: Improve offline functionality, especially for accessing basic park information.

Opportunities for Startup Ideas

  • AI-Powered Disney Trip Planner: A startup could develop an AI-powered app that uses machine learning to predict wait times and create personalized touring plans based on user preferences, real-time data, and historical trends.
  • Disney Park Navigation App with AR: An app that uses augmented reality to provide turn-by-turn navigation within Disney parks, including information on wait times, character meet and greets, and hidden gems.
  • Real-Time Disney Park Information Sharing Platform: A platform that allows users to share real-time information about park conditions, wait times, ride closures, and other relevant updates.
  • Subscription Management Service for Disney Enthusiasts: A service that helps Disney enthusiasts manage their various subscriptions, including Touring Plans, Disney+, and park tickets.

Trends and Observations

  • Shift in Sentiment Due to Genie+ and Lightning Lane: Some users who previously loved the app have become disillusioned due to the introduction of Genie+ and Lightning Lane, which have made it more difficult to predict wait times and optimize touring plans.
  • Importance of Real-Time Data: Users highly value real-time data and updates, especially regarding wait times and ride closures.
  • Desire for a More Social Experience: The popularity of the chat feature suggests a desire for a more social experience, where users can connect with other Disney enthusiasts and share tips and advice.
  • Frustration with Inaccurate Crowd Predictions: Inaccurate crowd predictions significantly impact user satisfaction, highlighting the need for more reliable forecasting methods.
  • Need for Modern UI: Users consistently mention the need for an updated and modern user interface.

Conclusion

Disney World Lines (TP) remains a valuable tool for many Disney World visitors, but it faces increasing competition from the official Disney app and other third-party services. To maintain its competitive edge, TouringPlans.com needs to address the key pain points identified in this analysis, including improving wait time accuracy, fixing app crashes and bugs, and updating the user interface. By prioritizing these improvements and focusing on providing a more reliable, user-friendly, and social experience, TouringPlans.com can continue to be a leading resource for Disney trip planning.

Original App Link

https://apps.apple.com/us/app/disney-world-lines-tp/id411091283?uo=2