Customer Reviews (100)

diane bryant • 2025-03-25T06:52:04.903Z

love kindle

S D • 2025-03-25T06:18:11.149Z

Nook allows you to copy and paste any pdf kindle only allows for you to copy and paste kindle bought books. But good otherwise.

Tom Besser • 2025-03-25T05:49:27.562Z

Continuous Scrolling has been a broken user experience for years due to the fact that scrolling uses nearly identical gestures as highlighting and there hasn't been a simple option provided to disable the latter.

Summary of Key Insights

The Amazon Kindle app generally receives positive feedback, with many users appreciating its convenience and vast library. However, a significant number of users report technical issues like freezing, crashing, and problems with downloading books (especially for offline reading) and syncing with Audible. There are also complaints about limitations on using purchased books on other devices and specific feature requests like better library management and accessibility options. While the app’s convenience and extensive selection are major strengths, reliability and usability issues are significant weaknesses. The overall sentiment is positive, but the negative reviews highlight critical areas needing improvement.

Quantitative Metrics:

  • Overall Rating (estimated): Around 4.0 based on the score distribution.
  • 5-star: 55%
  • 4-star: 11%
  • 3-star: 7%
  • 2-star: 8%
  • 1-star: 19%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but judging by the date in one review (March 2025) the reviews are recent.
  • Analysis Methods:
    • Sentiment analysis (manual): Categorizing reviews as positive, negative, or neutral based on the text.
    • Keyword extraction (manual): Identifying frequently mentioned issues, features, and sentiments.
    • Frequency analysis: Counting the number of times specific issues or features are mentioned.

Key User Pain Points

  • Technical Issues (Crashing, Freezing, Syncing Problems): Many users report the app freezing, crashing, or failing to sync progress across devices. This severely disrupts the reading experience.
  • Download Issues: A recurring problem is the inability to download purchased books for offline reading.
  • Audible/WhisperSync Problems: Some users experience issues with Audible integration, including difficulty syncing audiobooks or the feature not working correctly.
  • Library Management Limitations: Users find the library management features lacking, especially compared to dedicated Kindle devices. Specifically, users want to be able to organize books into collections/folders within the app.
  • Restrictions on Book Usage: Frustration arises from the inability to read purchased Kindle books on other e-reader apps or devices that support different formats.
  • Scrolling/Highlighting Conflicts: Continuous scrolling is problematic because it interferes with the highlighting function.
  • Font Size Issues: Some users experience issues with the font size adjustment bar.

Frequently Requested Features

  • Improved Library Management: Users want better ways to organize their books into collections or folders.
  • Read Aloud/Text-to-Speech: A feature to have books read aloud is desired.
  • Pinch to Zoom: This is requested as an accessibility feature.
  • More Accessibility Options: General improvements to accessibility are needed.
  • Option to Copy and Paste All Books: Users want to be able to copy and paste from any book, not just those purchased on Kindle.
  • Ability to Purchase Ebooks in India: Users in India want to be able to purchase ebooks directly through the app.
  • Underline Option for Notes: Users want the option to underline text in addition to highlighting.

Strengths and Positive Aspects

  • Convenience: Users appreciate the ability to read anytime, anywhere on their phones or tablets.
  • Vast Library: The extensive selection of books, magazines, comics, and audiobooks is a major draw.
  • Prime/Kindle Unlimited Integration: Access to free or discounted content through Amazon Prime and Kindle Unlimited is valued.
  • Syncing Across Devices: The automatic syncing of reading progress, bookmarks, and notes across devices is a popular feature when it works correctly.
  • Customization Options: Users like the ability to customize text size, font, margins, and background colors.
  • Text to Speech (for some): Some users love the text to speech functionality.

Prioritized Action Recommendations

High Priority:

  • Fix Crashing and Freezing Issues: Thoroughly investigate and resolve the causes of app crashes and freezes. (Impacts usability significantly)
  • Resolve Download Issues: Address the problems preventing users from downloading purchased books for offline reading. (Critical for users with limited internet access)
  • Improve Audible Integration: Fix the issues with Audible/WhisperSync functionality to ensure seamless audiobook integration. (Impacts users who use both reading and listening)
  • Address Syncing Problems: Correct the inconsistencies in syncing reading progress across devices. (Undermines the convenience of the app)

Medium Priority:

  • Enhance Library Management: Implement better library management features, such as the ability to create and manage collections/folders. (Improves organization and user experience)
  • Resolve Scrolling/Highlighting Conflict: Provide an option to disable highlighting while scrolling.
  • Improve Error Messaging: Provide more helpful error messages when downloads fail.
  • Investigate Font Size Issues: Resolve the issues users are experiencing with the font size adjustment bar.

Low Priority:

  • Add Pinch to Zoom: Implement pinch-to-zoom functionality. (Improves accessibility)
  • Add Underline Option: Include an option to underline text in addition to highlighting. (Enhances note-taking capabilities)
  • Enable Purchases in India: Allow ebook purchases directly through the app in India. (Expands market reach)

Opportunities for Startup Ideas

  • E-reader App with Robust Library Management: Develop an e-reader app that prioritizes library organization and offers advanced features for managing collections.
  • Cross-Platform E-book Converter/Manager: Create a tool that allows users to convert and manage e-books across different formats and devices, addressing the limitations of proprietary formats.
  • AI-Powered Reading Assistant: Develop an app that uses AI to provide real-time assistance while reading, including definitions, translations, and character summaries.
  • Accessibility-Focused E-reader: Build an e-reader app specifically designed for users with disabilities, offering a wide range of customizable accessibility options, including advanced text-to-speech capabilities.

Trends and Observations

  • Recurring Technical Issues: The persistence of technical problems like crashing and syncing issues suggests a need for more rigorous testing and quality assurance.
  • Desire for Cross-Platform Compatibility: Users are increasingly frustrated by the limitations of reading purchased books only on the Kindle app.
  • Importance of Offline Access: The ability to download books for offline reading remains a critical feature for many users.
  • Accessibility Concerns: There's a growing demand for improved accessibility features, reflecting a broader trend towards inclusive design.

Conclusion

The Amazon Kindle app is a popular choice for digital reading due to its convenience and extensive library. However, technical issues and usability limitations are detracting from the user experience. Addressing the prioritized action recommendations, particularly fixing the crashing and download issues, will significantly improve user satisfaction. Enhancing library management and accessibility features will further strengthen the app's appeal. Amazon should focus on reliability and usability to maintain its position as a leading e-reading platform.

Original App Link

https://play.google.com/store/apps/details?id=com.amazon.kindle