Customer Reviews (100)

Alberta Kinsey • 2025-03-31T04:29:24.867Z

I may be one of the newest members, yet I am very excited to start saving. My family, friends, and neighbors all have been doing this using this app. SO let's go FETCH some great deals and earn $$$$ along the way...

Hector Santana • 2025-03-31T03:48:08.381Z

It only gives you a maximal of 35 receipt per 7 days only and I still have lots of receipt to scan and only give you 14 days from the receipt day to redeem it which sucks when you have a lot of receipt.

Chad Foster • 2025-03-31T03:41:25.346Z

love it just take pictures of your receipts and get points for all kinds of things that easy

Summary of Key Insights

Fetch Rewards is generally well-received, with a strong base of users who appreciate its ease of use and the ability to earn rewards on everyday purchases. The app's strengths lie in its simple receipt scanning process and the variety of available rewards. However, several users report issues with point redemption, account access, and the value proposition of points earned versus the effort required. There are also complaints about the "gamification" being excessive and the games section being poorly implemented. Overall sentiment is positive, but the negative reviews highlight areas that need improvement to maintain user satisfaction and trust.

The overall rating based on the score distribution is approximately 4.23 stars. The score distribution shows a significant concentration of 5-star reviews (65%), indicating a generally positive user experience, but the 1-star reviews (14%) signal significant issues for some users.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (3.89.0).
  • Analysis Methods: The analysis involved sentiment analysis based on review scores and keyword extraction to identify recurring themes, user pain points, requested features, and positive aspects.

Key User Pain Points

  • Point Redemption Issues: Several users reported problems redeeming points for gift cards, including points disappearing, gift cards not being delivered, or receiving less value than expected. (High Severity)
  • Account Access Problems: Some users experienced difficulty logging into their accounts, with errors related to backup accounts or the app being unavailable in their area. (High Severity)
  • Low Point Value/Earning Rate: Many users feel that the number of points earned per receipt or purchase is too low, making it difficult to accumulate enough points for meaningful rewards. (Medium Severity)
  • Fraudulent Receipt Accusations: Some users reported having points deducted due to accusations of submitting fraudulent receipts, even when they believed they had followed the rules. (High Severity)
  • Game Section Issues: Users have complained about the games section being poorly implemented, with achievements not being recorded and time wasted without earning points. (Medium Severity)
  • Receipt Limits: Some users are limited to a certain number of receipts per week, restricting their ability to earn points. (Medium Severity)
  • Complexity/Gamification Overload: A few users find the app too complicated with excessive gamification, making it difficult to understand and use. (Low Severity)
  • Lost Points: Users have reported losing points when getting a new phone. (Medium Severity)

Frequently Requested Features

  • Improved Game Integration: Users want a more reliable and rewarding experience with the games section, with better tracking of achievements and points.
  • Higher Point Value: Users want to see an increase in the number of points awarded per receipt or purchase, making it easier to earn rewards.
  • Easier Point Redemption: Streamline the point redemption process to avoid issues with gift card delivery and value discrepancies.
  • Better Customer Support: Provide more responsive and helpful customer support to address issues with account access, point redemption, and fraudulent receipt accusations.
  • Point Transfers or Sharing: Allow users to transfer or share points with family or friends.
  • More Redemption Options: More variety in available gift cards and cash-out options.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app for its simplicity and ease of use, particularly the receipt scanning process.
  • Variety of Rewards: Users appreciate the wide selection of gift cards and cash-out options available.
  • Convenience: The app allows users to earn rewards on everyday purchases without clipping coupons or searching for deals.
  • Bonus Points for Specific Products: Users like the opportunity to earn bonus points for purchasing specific products, especially pet food.
  • Fetch Shop: Users appreciate the ability to earn points shopping online directly through the app.

Prioritized Action Recommendations

High Priority:

  • Fix Point Redemption Issues: Investigate and resolve the issues with point redemption, ensuring that gift cards are delivered correctly and that users receive the correct value. Implement better fraud detection mechanisms to avoid falsely accusing users.
  • Improve Account Access: Address the problems with account access, ensuring that users can easily log in and that their accounts are secure.
  • Enhance Customer Support: Provide more responsive and helpful customer support to address user issues and build trust.

Medium Priority:

  • Increase Point Value/Earning Rate: Evaluate the point system and consider increasing the number of points awarded per receipt or purchase.
  • Improve Game Section: Fix the issues with the games section, ensuring that achievements are recorded and that users are rewarded for their time.
  • Address Receipt Limits: Re-evaluate the receipt limit policy and consider increasing or removing the limit for active users.
  • Implement Point Recovery: Provide a way for users to recover points when getting a new phone.

Low Priority:

  • Simplify the App: Consider simplifying the app's interface and reducing the level of gamification for users who find it overwhelming.

Opportunities for Startup Ideas

  • Personalized Reward Recommendations: Develop an AI-powered system that recommends specific products or offers based on user purchase history and preferences.
  • Community Features: Implement community features, such as forums or groups, where users can share tips, discuss deals, and connect with other Fetch users.
  • Loyalty Program Integration: Partner with local businesses to integrate their loyalty programs into the Fetch app, allowing users to earn and redeem points at their favorite stores and restaurants.
  • Financial Literacy Tools: Integrate financial literacy tools into the app, such as budgeting calculators and savings trackers, to help users manage their finances and maximize their rewards.

Trends and Observations

  • Positive Sentiment Dominated: The majority of users express positive sentiment towards the app, highlighting its ease of use and the ability to earn rewards.
  • Recurring Negative Themes: The negative reviews consistently mention issues with point redemption, account access, and the value proposition of points earned.
  • Gamification Concerns: A small number of users express concerns about the app being too gamified and the games section being poorly implemented.
  • Customer Support Impact: Negative experiences with customer support can significantly impact user satisfaction and loyalty.

Conclusion

Fetch Rewards is a popular and well-regarded rewards app, but it faces challenges in maintaining user trust and satisfaction. By addressing the key user pain points related to point redemption, account access, and point value, Fetch Rewards can significantly improve the user experience and strengthen its position as a leading rewards app. Prioritizing improvements to customer support and the games section will also contribute to increased user engagement and loyalty.

Overall Recommendation: Focus on improving the reliability and fairness of the point redemption system and providing better customer support to address user issues.

Original App Link

https://play.google.com/store/apps/details?id=com.fetchrewards.fetchrewards.hop