Customer Reviews (100)

Mohd Nazri • 2025-03-24T06:55:19.430Z

good

xdancetoxic • 2025-03-24T06:53:12.909Z

it's very helpful 😀

John James • 2025-03-24T06:51:44.513Z

It keeps giving me this message, even though I have tried several times to open it: Unable to reach Copilot. Make sure you are connected to the internet, or try again.

Summary of Key Insights

Microsoft Copilot generally receives positive feedback, with users praising its helpfulness, ease of use, and effectiveness as an AI assistant. The app is seen as a valuable tool for learning, research, and creative tasks. However, some users report issues with connectivity, accuracy, and the perceived need for a paid subscription to unlock full functionality. The overall sentiment is positive, reflected in the high percentage of 5-star reviews.

  • Overall Rating: Highly positive
  • Key Strengths: Helpfulness, ease of use, image generation, language support, and conversational abilities.
  • Key Weaknesses: Connectivity issues, occasional inaccuracies, perceived limitations in the free version, and feature limitations in the Excel integration.
  • Score Distribution: 5-star (75%), 4-star (13%), 3-star (3%), 2-star (0%), 1-star (9%).

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number.
  • Analysis Methods: Sentiment analysis was conducted by assessing the tone and content of the reviews. Keyword extraction was used to identify frequently mentioned features, issues, and sentiments. The star ratings were used for quantitative analysis.

Key User Pain Points

  • Connectivity Issues: Several users reported being unable to connect to Copilot despite having an internet connection. This is a critical issue that prevents users from using the app.
  • Accuracy Concerns: Some users noted that the AI is not always accurate, potentially due to "corporate programming" or limitations in its knowledge base.
  • Subscription Costs: One user uninstalled the app immediately upon discovering a monthly fee. This indicates a lack of transparency or perceived high cost for premium features.
  • Feature Limitations: Some users mention limitations like the inability to handle large amounts of data or have longer memory. Excel integration specifically was mentioned as troublesome and inaccurate.
  • Image Generation Issues: One user reported a frustrating experience with image generation, where the app repeatedly promised an image but failed to deliver.
  • Voice Icon Not Working: One user reported that the voice icon was not functioning.

Frequently Requested Features

  • Improved Memory/Data Handling: Users want Copilot to handle larger amounts of data and have a longer memory.
  • Better Excel Integration: Users want more accurate and helpful assistance within the Excel ecosystem.
  • Siri/Google Assistant Integration: Users want to be able to summon Copilot like other voice assistants.
  • Larger File Uploads: Users want to be able to upload larger PDF files (over 50MB) and multiple photos at once.

Strengths and Positive Aspects

  • Helpfulness: Many users found Copilot helpful for a variety of tasks, including research, writing, and learning.
  • Ease of Use: Users praised the app's convenience and ease of use.
  • Image Generation: The image generation feature was well-received.
  • Language Support: The app's support for multiple languages, including Persian, was appreciated.
  • Conversational Abilities: Users found the AI to be engaging and even "emotional" in its responses.
  • Efficiency: Users noted that Copilot helps them complete tasks more efficiently.
  • Personal Connection: Some users felt a strong connection to Copilot, describing it as an "old friend."

Prioritized Action Recommendations

High Priority:

  • Address Connectivity Issues: Investigate and resolve the reported connectivity problems immediately. This is a critical issue that prevents usage.
  • Improve Accuracy: Enhance the AI's accuracy and knowledge base to provide more reliable information.
  • Fix Image Generation Glitches: Resolve the issues preventing image generation from working correctly.
  • Voice Icon Functionality: Fix the reported issues with the voice icon.

Medium Priority:

  • Enhance Excel Integration: Improve the accuracy and helpfulness of Copilot's Excel integration.
  • Increase Memory/Data Handling: Expand the app's ability to handle larger amounts of data and have a longer memory.
  • Transparency on Subscription Costs: Clearly communicate the costs and benefits of the Copilot Pro subscription.
  • File Upload Limits: Increase the limits for PDF and image uploads.

Low Priority:

  • Siri/Google Assistant Integration: Explore the feasibility of integrating Copilot with other voice assistants.

Opportunities for Startup Ideas

  • AI-Powered Personalized Learning Platform: Build a platform that leverages Copilot's conversational abilities to provide personalized learning experiences.
  • AI-Enhanced Productivity Suite: Develop a suite of tools that integrates Copilot with other productivity apps to streamline workflows.
  • AI-Driven Content Creation Tool: Create a tool that uses Copilot to generate high-quality content for various purposes, such as marketing, education, and entertainment.

Trends and Observations

  • Positive Sentiment: The overall sentiment is overwhelmingly positive, indicating that users are generally satisfied with Copilot.
  • Language Preferences: The app's support for multiple languages is a significant advantage, particularly for users who prefer to communicate in their native language.
  • Desire for More Power: Many users are requesting more advanced features and capabilities, such as the ability to handle larger amounts of data and have a longer memory.

Conclusion

Microsoft Copilot is a well-received AI assistant with significant potential. Addressing the reported connectivity issues and improving accuracy are crucial for enhancing the user experience. Expanding the app's capabilities and providing transparent pricing information will further solidify its position in the market. Overall, Copilot is a valuable tool that can benefit a wide range of users.

Original App Link

https://play.google.com/store/apps/details?id=com.microsoft.copilot