Customer Reviews (500)

Lisa Carter88 • 2025-03-27T21:55:53-07:00

This platform is the best for all my ticket needs…never disappoint me.

Wolfcloak • 2025-03-27T21:54:53-07:00

Last second or planning ahead. Maybe you can’t just get the tix, Gametime always shows up on time!

Paulydulowa • 2025-03-27T21:13:00-07:00

Great app!

Summary of Key Insights

Gametime - Last Minute Tickets app generally receives positive feedback, with users praising its ease of use, ability to find great deals (especially last-minute), and transparent pricing (specifically the "All-In Pricing" feature). However, significant pain points exist, primarily related to high fees, issues with ticket delivery, and inconsistent customer service. Some users also report issues with tickets not being valid or receiving tickets for the wrong event, indicating potential issues with the reliability of the resale market. The app’s strengths in user experience are somewhat offset by concerns about cost and reliability.

  • Overall Sentiment: Positive, but with significant reservations.
  • Key Strengths: Ease of use, last-minute deals, view from seat feature, all-in pricing transparency (when it works as intended).
  • Key Weaknesses: High and unexpected fees, unreliable ticket delivery/validation, inconsistent customer service, issues with reselling tickets.
  • Overall Rating: While a precise average rating isn't provided, the score distribution suggests a rating around 4 stars, skewed positively by a large number of 5-star reviews.
  • Score Distribution:
    • 5-star: 74.6% (373/500)
    • 4-star: 3.6% (18/500)
    • 3-star: 1.4% (7/500)
    • 2-star: 1.8% (9/500)
    • 1-star: 18.6% (93/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews appear to be from 2024 and 2025, with the latest being from 2025.7.1 (July 2025).
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently mentioned words and phrases to pinpoint key themes and issues.
    • Topic Modeling: Grouping related reviews to identify common issues (e.g., fees, ticket delivery).
    • Frequency Analysis: Counting the occurrences of specific keywords or phrases to quantify the prevalence of different issues.

Key User Pain Points

  • High Fees: The most frequently cited complaint. Users feel that fees are often excessive and not transparently disclosed until the final checkout stage. This is a major deterrent, even with "All-In Pricing" toggled on.
    • Impact: Reduces user satisfaction, leads to app abandonment, and drives users to competitors.
  • Ticket Delivery Issues: Many users report delays in receiving tickets, sometimes not receiving them until the last minute or even after the event has started. Some users never receive tickets at all.
    • Impact: Creates anxiety, causes users to miss events, and erodes trust in the app.
  • Customer Service Inconsistency: Some users praise customer service, while others describe it as unhelpful, unresponsive, or unable to resolve issues effectively.
    • Impact: Contributes to frustration, damages the app's reputation, and reduces user loyalty.
  • Invalid or Incorrect Tickets: Some users receive tickets that are already used, not valid, or for the wrong event.
    • Impact: Prevents users from attending events, leads to financial loss, and severely damages trust.
  • Difficulty Reselling Tickets: Some users report issues with reselling tickets they can no longer use.
    • Impact: Leaves users with unusable tickets and financial loss.
  • Issues with External Ticket Providers (Ticketmaster, AXS): Some users blame Gametime for issues that stem from how Gametime integrates with external ticketing platforms, but Gametime's failure to assist is still viewed negatively.
    • Impact: Users view Gametime as responsible and customer service fails to help resolve the issue.

Frequently Requested Features

  • More Transparent Fee Disclosure: Users want fees to be included in the initial ticket price display, rather than added at the end of the checkout process.
  • Improved Ticket Delivery Reliability: Users need assurance that tickets will be delivered promptly and reliably.
  • Better Customer Service: Users want more responsive, helpful, and empowered customer service representatives.
  • Easier Resale Process: Users want a streamlined process for reselling tickets within the app.
  • Option to get tickets by email: Some users would prefer to receive tickets via email.
  • More Women’s Sports: Users want to see more women's sporting events listed.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to navigate and use, with a simple and intuitive interface.
  • Last-Minute Deals: Users appreciate the ability to find discounted tickets close to the event time.
  • View from Seat Feature: The panoramic view from the seat feature is highly valued for helping users make informed decisions.
  • All-In Pricing Transparency: The "All-In Pricing" option is appreciated for providing a clear picture of the total cost, although the execution needs improvement.
  • Convenience: Mobile ticket delivery and sharing are seen as convenient and time-saving.
  • Good Prices: Users often mention the app provides good or great prices compared to other ticket vendors.

Prioritized Action Recommendations

  • High Priority:

    • Address Fee Transparency: Redesign the pricing display to include all fees upfront, eliminating surprises at checkout. Consider offering tiered pricing options with varying levels of fees.
    • Improve Ticket Delivery System: Implement a more reliable ticket delivery system with real-time tracking and proactive communication with users.
    • Enhance Customer Service: Invest in training customer service representatives to be more responsive, helpful, and empowered to resolve issues. Implement a robust escalation process for complex issues.
    • Strengthen Ticket Validation: Implement stricter checks to ensure the validity of tickets sold on the platform. Partner with venues to verify ticket authenticity.

  • Medium Priority:

    • Streamline Resale Process: Simplify the process for reselling tickets within the app. Offer tools to help users price their tickets competitively.
    • Investigate External Ticket Provider Issues: Work more closely with external ticket providers to reduce issues and resolve problems in a timely manner.
    • Offer Option to get tickets by email: Provide users with the option to receive tickets via email for added convenience.

  • Low Priority:

    • Expand Event Listings: Add more women's sporting events to the app.
    • Improve App Accessibility: Ensure the app is accessible to users with disabilities, including those who use screen readers.
    • Contact History Enhancement: Allow users to remove old contacts from the history list.

Opportunities for Startup Ideas

  • Fee Transparency Tool: A browser extension or app that automatically calculates and displays the total cost of tickets, including all fees, across different ticketing platforms.
  • Ticket Validation Service: A service that verifies the authenticity of resale tickets before purchase, reducing the risk of fraud.
  • AI-Powered Customer Service Assistant: An AI-powered assistant that can quickly and accurately answer customer questions and resolve common issues, freeing up human agents to handle more complex cases.
  • Dynamic Pricing Alert System: An alert system that notifies users when ticket prices for specific events fall below a certain threshold.
  • Community-Based Ticket Resale Platform: A platform that connects buyers and sellers directly, eliminating the need for intermediaries and reducing fees.

Trends and Observations

  • Recurring complaints about fees: This issue has been persistent over time, suggesting that the app has not adequately addressed it.
  • Inconsistent experiences: Some users have consistently positive experiences, while others encounter significant problems. This suggests that the app's reliability is variable.
  • User reliance on last-minute deals: Many users specifically seek out the app for last-minute deals, indicating a price-sensitive user base.
  • Comparison to competitors: Users frequently compare Gametime to other ticketing apps like Ticketmaster, StubHub, and SeatGeek, highlighting the importance of competitive pricing and features.
  • Apparent Year Errors: Some reviews mention events in the future with an incorrect year (e.g., 08/02/25 thankyou), which is likely a typo but could be a source of confusion.

Conclusion

Gametime - Last Minute Tickets has the potential to be a leading ticketing app, but it needs to address its key weaknesses to build trust and loyalty. By prioritizing fee transparency, improving ticket delivery reliability, and enhancing customer service, the app can significantly improve the user experience and reduce negative reviews. Addressing the technical issues like the MLB account confirmation and app accessibility would also improve the user experience. While the app has many satisfied customers, the negative experiences reported by others can significantly damage its reputation. The focus should be on improving reliability and transparency to ensure a consistently positive experience for all users.

Original App Link

https://apps.apple.com/us/app/gametime-last-minute-tickets/id630687854?uo=2