Customer Reviews (100)

Warren Brown • 2025-03-25T01:23:35.608Z

in the area check them out when u need a clean cut, if you already haven't.💈😊

Joanna Kryceski • 2025-03-24T20:57:01.894Z

First time using Booksy. It couldn't have been more easy, and quick to book my kid a haircut appointment.

Bevan Petersen • 2025-03-24T20:03:11.648Z

"I’m really happy with my haircut! Aman took the time to listen to what I wanted and made sure everything was just right. It looks great and feels fresh. The whole experience was smooth and enjoyable—I’ll definitely be coming back!"

Summary of Key Insights

Booksy for Customers enjoys overwhelmingly positive sentiment, with the vast majority of reviews being 5-star ratings. Users praise the app's ease of use, convenience in booking appointments, and the quality of service providers found through the platform. However, there are a few pain points related to support issues, payment completion, and the lack of language preferences. The app is perceived as a valuable tool for simplifying the appointment booking process.

  • Overall Rating: Very Positive (dominated by 5-star reviews)
  • Key Strengths: Ease of use, convenient booking, quality service providers, helpful reminders.
  • Key Weaknesses: Customer support responsiveness, payment completion issues, lack of language preferences, profile setup issues.
  • Score Distribution: 1-star (1%), 2-star (3%), 3-star (2%), 4-star (0%), 5-star (94%)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be a recent collection of reviews given the version number (2.31.3_448).
  • Analysis Methods: Sentiment analysis based on star ratings and review text, keyword extraction to identify recurring themes and pain points. Manual review of individual comments to understand context.

Key User Pain Points

  • Customer Support Responsiveness (High): One user reported difficulty getting support for an incorrect pricing issue, leading to frustration. This suggests a potential bottleneck or inefficiency in the customer support system.
  • Payment Completion Issues (Medium): Some users experience problems completing payments within the app after the appointment unless the stylist initiates the request. This creates an inconvenience and potential friction in the payment process.
  • Lack of Language Preferences (Medium): One user specifically mentioned the absence of language preference options, limiting accessibility for non-English speakers.
  • Profile Setup Issues (Low): One user reported that the app didn't force them to add their name during profile setup, leading to appointment issues. This highlights a potential security and usability concern.

Frequently Requested Features

  • Language Preferences: The most explicit request is for language options within the app.

Strengths and Positive Aspects

  • Ease of Use (High): Many reviews highlight the app's user-friendliness and intuitive interface. Users find it easy to navigate, search for providers, and book appointments.
  • Convenience (High): The app is praised for its convenience in allowing users to book, cancel, and reschedule appointments 24/7.
  • Quality of Service Providers (High): Users frequently mention positive experiences with the service providers they find through Booksy, highlighting the app's effectiveness in connecting customers with skilled professionals.
  • Helpful Reminders (Medium): The reminder feature is appreciated for helping users avoid missed appointments.
  • Time Saving (Medium): Users appreciate not having to wait in line at barbershops.

Prioritized Action Recommendations

  • High Priority:
    • Improve Customer Support: Address the responsiveness and effectiveness of customer support channels. Implement a system for quickly resolving pricing disputes and other user issues.
    • Fix Payment Completion Process: Streamline the payment process to ensure users can easily complete transactions within the app after appointments. Consider allowing users to initiate payment.
  • Medium Priority:
    • Implement Language Preferences: Add language options to cater to a wider user base and improve accessibility.
    • Mandatory Profile Information: Enforce the inclusion of first and last names during profile setup to enhance security and prevent appointment issues.
  • Low Priority:
    • Explore further payment options: While contactless payments are appreciated, consider adding more options.

Opportunities for Startup Ideas

  • Enhanced Customer Support Platform: A startup could focus on providing AI-powered customer support solutions specifically tailored for appointment booking apps like Booksy, ensuring quick and efficient resolution of user issues.
  • Localized Booksy Alternatives: Develop similar apps targeted at specific regions or languages, addressing the current lack of language preferences in Booksy.
  • Personalized Recommendation Engine: A startup could create an AI-driven recommendation engine that suggests service providers based on user preferences, past appointments, and ratings, enhancing the discovery process within Booksy.

Trends and Observations

  • Positive Sentiment Dominance: The overwhelming positive sentiment suggests that the app is meeting the needs of most users.
  • Focus on Barber Services: A significant number of reviews relate to barber services, indicating a strong user base within this specific industry.
  • Local Barber Praise: Many reviews praise specific barbers by name, demonstrating the app's effectiveness in connecting users with skilled local professionals.

Conclusion

Booksy for Customers is a well-received app that effectively simplifies the appointment booking process. While the app has a strong foundation and high user satisfaction, addressing the identified pain points related to customer support, payment completion, and language preferences will further enhance the user experience and expand its reach. The app should continue to leverage its strengths in ease of use, convenience, and quality service provider connections to maintain its competitive edge.

Original App Link

https://play.google.com/store/apps/details?id=net.booksy.customer