Customer Reviews (76)

atekramtabuk • 2025-09-22T22:26:00-07:00

Funktioniert immer reibungslos

marie.yes • 2025-09-22T12:32:38-07:00

so eine schlecht app man kann sich nicht anmelden weil keine freigabe erscheint obwohl mehrfach versucht…..

MMKH73 • 2025-09-22T06:08:01-07:00

Beste Sicherheitsapp ever

VR SecureGo plus App Review Analysis

1. Summary of Key Insights

The VR SecureGo plus app receives mixed reviews, with a relatively even split between positive (5-star) and negative (1-star) ratings. While some users praise its ease of use, speed, and security features like Face ID, a significant portion experiences persistent technical issues, login problems, and difficulties with the activation/recovery process. The app's reliability appears to be a major concern. The overall sentiment is neutral to slightly negative, given the high number of 1-star reviews highlighting critical functionality failures.

Key Strengths:

  • Ease of use for some users, especially those who find the menu navigation straightforward.
  • Speed and convenience of transaction approvals, especially with Face ID/Touch ID.
  • Perceived security benefits of the app.

Key Weaknesses:

  • Frequent technical issues, including login problems, TAN generation failures, and system outages.
  • Difficulties with the initial setup, activation, and recovery process, especially when changing devices or losing access.
  • Inconsistent Face ID functionality.
  • Issues with camera access during online identification.
  • Complex or outdated activation process involving postal codes.

Quantitative Metrics:

  • Overall Rating: Not explicitly calculated, but based on the distribution, leaning towards 3 stars.
  • Score Distribution: 1-star (36.8%), 2-star (10.5%), 3-star (6.6%), 4-star (7.9%), 5-star (38.2%)

2. Data & Methodology Overview

  • Data Sample Size: 76 reviews
  • Time Frame: Not specified, but assumed to be recent based on the content of the reviews (mentions of iPhone 15 Pro, recent updates).
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text).
    • Keyword extraction (identifying frequently mentioned terms and issues).
    • Categorization of issues and features.

3. Key User Pain Points

  • Login and Authentication Issues: Frequent login problems, system outages, and difficulties with Face ID/Touch ID. Many users report being locked out of the app and needing to reinstall it, requiring a new activation code via postal mail.
  • Activation and Recovery Process: The activation and recovery process is often described as complex, cumbersome, and reliant on outdated methods like postal codes. Changing devices is a major pain point.
  • TAN Generation Failures: Some users report that the app fails to generate TANs, rendering it useless for transaction approvals.
  • Camera Access Problems: Issues with the app accessing the camera during online identification processes.
  • Inconsistent Performance: The app's performance varies significantly, with some users experiencing smooth operation while others encounter frequent errors.
  • Password Requirements: Some users find the constant password requirement for each transaction annoying and less convenient than other banking apps.
  • QR Code Scanning Issues: Some users find the QR code scanning process cumbersome, especially with the iPhone 15 Pro's ultra-wide lens.

4. Frequently Requested Features

  • Simplified Activation/Recovery Process: A more streamlined and digital process for activating and recovering the app, especially when changing devices. Eliminating the need for postal activation codes.
  • Improved Face ID/Touch ID Reliability: More consistent and reliable Face ID/Touch ID functionality for login and transaction approvals.
  • Integration with Main Banking App: Users prefer a single app solution that combines banking and transaction approval functionality, similar to other banks like ING and Commerzbank.
  • Clearer Instructions: More detailed and user-friendly instructions for initial setup, activation, and troubleshooting.
  • Persistent Login: Option to remain logged in for a longer period.

5. Strengths and Positive Aspects

  • Ease of Use (for some): Some users find the app easy to use and navigate, particularly for basic tasks like approving transactions.
  • Speed and Convenience: The app allows for quick and convenient transaction approvals, especially with biometric authentication.
  • Security: The app is perceived as providing an added layer of security for online banking transactions.
  • Good Customer Service (for some): Some users praise the bank's customer service and support.
  • Brokerage Functionality: Some users appreciate the brokerage functions within the app.

6. Prioritized Action Recommendations

  • High Priority:

    • Address Login and Authentication Issues: Investigate and resolve the frequent login problems, system outages, and Face ID/Touch ID failures. Implement robust error handling and clear error messages.
    • Simplify Activation/Recovery Process: Redesign the activation and recovery process to be more user-friendly and digital. Eliminate the reliance on postal activation codes and provide alternative recovery options.
    • Improve TAN Generation Reliability: Fix the TAN generation failures to ensure reliable transaction approvals.

  • Medium Priority:

    • Fix Camera Access Problems: Resolve the issues with the app accessing the camera during online identification.
    • Optimize QR Code Scanning: Improve the QR code scanning process, particularly for users with newer iPhones.
    • Reduce Password Requirements: Explore options to reduce the frequency of password prompts for transactions, while maintaining security.
    • Provide Clearer Instructions: Create more detailed and user-friendly instructions for all aspects of the app, including setup, activation, recovery, and troubleshooting.

  • Low Priority:

    • Address UI Issues: Fix minor UI glitches, such as the overlapping elements during password input.
    • Implement Update Notifications: Notify users of program updates within the app.

7. Opportunities for Startup Ideas

  • Secure Authentication as a Service: Develop a more user-friendly and reliable two-factor authentication service for banks, addressing the pain points identified in the reviews.
  • Simplified Banking App Integration: Create a platform that allows banks to easily integrate secure transaction approval functionality into their existing banking apps.
  • AI-Powered Banking Support: Develop an AI-powered chatbot that can provide instant support and troubleshooting assistance for banking app users.

8. Trends and Observations

  • Recurring Technical Issues: The most significant trend is the consistent reports of technical issues and reliability problems, indicating a need for more rigorous testing and quality assurance.
  • Frustration with Activation Process: Users consistently express frustration with the complex and outdated activation process, highlighting a need for modernization.
  • Device-Specific Issues: Some issues appear to be specific to certain devices (e.g., iPhone 15 Pro QR code scanning), suggesting a need for device-specific optimization.
  • Language: All reviews are in German, reflecting the app's target market.

9. Conclusion

The VR SecureGo plus app suffers from significant reliability and usability issues that negatively impact the user experience. While some users appreciate its speed and security features, the frequent technical problems and cumbersome activation process are major drawbacks. Addressing the prioritized action recommendations, particularly those related to login, activation, and TAN generation, is crucial for improving user satisfaction and maintaining competitiveness. A significant redesign of the activation process and a focus on improving app stability are essential.

Overall Recommendation: The app requires significant improvements to its reliability and usability before it can be considered a truly user-friendly and secure banking solution. Focus on simplifying the activation process, resolving technical issues, and improving the overall user experience.

10. Original App Link

https://apps.apple.com/de/app/vr-securego-plus/id1535422059