Customer Reviews (100)

ricardo esparza • 2025-03-25T04:44:14.146Z

easy and good prices

Jason McSee • 2025-03-25T02:33:12.862Z

Easy to use and good rates. Don't tell too many people, we don't want the secret to get out! 🙂

Josh Smith • 2025-03-25T01:49:28.738Z

awesome app

Summary of Key Insights

Gametime - Last Minute Tickets is generally well-received, with users praising its ease of use, good prices, and the ability to find last-minute deals. The "all-in pricing" feature is particularly appreciated. However, some users have reported negative experiences with customer service, fraudulent tickets, and issues with selling tickets. There are also requests for CAD pricing and venue parking pass purchasing options. The overall sentiment is positive, reflected in the high average rating.

  • Overall Rating: High (primarily 4 and 5-star reviews)
  • Key Strengths: Ease of use, competitive pricing, last-minute deals, "all-in pricing," view from seat previews.
  • Key Weaknesses: Customer service issues, occasional fraudulent tickets, selling ticket difficulties, occasional app glitches.
  • Sentiment: Predominantly positive.
  • Score Distribution: 5-star (78%), 4-star (14%), 3-star (1%), 2-star (0%), 1-star (7%).

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (2025.7.1).
  • Analysis Methods: Sentiment analysis (manual review of star ratings and text), keyword extraction (identifying recurring themes and issues).

Key User Pain Points

  • Customer Service: Several users reported poor customer service experiences, including unresponsiveness and failure to address issues. This significantly impacts user trust and satisfaction.
  • Fraudulent Tickets: A few users reported purchasing tickets that were invalid or nonexistent, leading to significant frustration and financial loss.
  • Selling Tickets: Some users found the ticket selling process difficult or impossible, with issues listing tickets within the app.
  • App Glitches: Occasional reports of the app being glitchy or slow to load, impacting usability.
  • Ticket Transfer Delays: One user mentioned long wait times for ticket transfers.

Frequently Requested Features

  • CAD Pricing: Users in Canada would like the option to view ticket prices in Canadian dollars.
  • Venue Parking Pass Purchase: Users want the ability to purchase parking passes directly through the app.
  • Improved Venue Seating Maps: Some users want more detailed venue seating maps to better understand seat locations.

Strengths and Positive Aspects

  • Ease of Use: Many users praised the app's user-friendly interface and simple ticket purchasing process.
  • Competitive Pricing: Users consistently mentioned finding great deals and lower prices compared to other ticket platforms.
  • Last-Minute Deals: The app is valued for its ability to offer discounted tickets close to the event date.
  • All-In Pricing: The transparency of showing the full price, including fees, upfront is a highly appreciated feature.
  • View from Seat Previews: The ability to see panoramic photos of the view from different sections is a valuable feature for users.
  • Mobile Ticket Delivery: Convenient mobile ticket delivery saves paper and eliminates printing hassles.

Prioritized Action Recommendations

  • High Priority:
    • Improve Customer Service: Address responsiveness, resolution speed, and overall quality of customer support. Implement better training and escalation procedures.
    • Combat Fraudulent Tickets: Implement stricter verification processes for ticket sellers and offer stronger guarantees to buyers.
    • Fix Ticket Selling Issues: Investigate and resolve the reported issues with listing tickets for sale within the app.
  • Medium Priority:
    • Implement CAD Pricing: Add the option to display prices in Canadian dollars for Canadian users.
    • Address App Glitches: Investigate and fix the reported app glitches and performance issues.
    • Reduce Ticket Transfer Delays: Optimize the ticket transfer process to minimize wait times.
  • Low Priority:
    • Add Venue Parking Pass Purchase: Explore partnerships with venues to offer parking pass purchases through the app.
    • Enhance Venue Seating Maps: Improve the detail and accuracy of venue seating maps.

Opportunities for Startup Ideas

  • Ticket Verification Service: A service that verifies the authenticity of tickets before purchase, reducing the risk of fraud. This could be integrated into existing ticket platforms or offered as a standalone service.
  • Dynamic Pricing Prediction Tool: A tool that predicts ticket price fluctuations based on historical data and current demand, helping users make informed purchasing decisions.
  • Integrated Transportation Options: Partnering with ride-sharing services to offer seamless transportation to and from events.

Trends and Observations

  • Emphasis on Price and Convenience: Users consistently prioritize finding the best deals and having a hassle-free purchasing experience.
  • Importance of Transparency: The positive feedback on "all-in pricing" highlights the importance of transparent pricing practices.
  • Recurring Customer Service Concerns: The repeated mentions of customer service issues suggest a systemic problem that needs to be addressed.

Conclusion

Gametime is a popular app that offers a valuable service to users looking for last-minute tickets. The app's strengths lie in its ease of use, competitive pricing, and innovative features like "all-in pricing" and view from seat previews. However, addressing the reported issues with customer service, fraudulent tickets, and selling tickets is crucial to maintaining user trust and satisfaction. Implementing the prioritized action recommendations will help Gametime solidify its position as a leading ticket platform.

Original App Link

https://play.google.com/store/apps/details?id=com.gametime.gametime