Customer Reviews (74)

kanslssm • 2025-09-19T10:51:36-07:00

Film arşivinin yarısından fazlasında türkçe dublaj yok olsaydı başka bir platform kullanmazdım

Yorgun Baba 19 • 2025-09-19T06:36:46-07:00

AMAZONU ÇOK SEVİYORUM AMA PRİME VİDEO DA HIZLANDIRIP İZLEME YOK O YÜZDEN İÇERİKLERİ TÜKETEMİYORUM

Giraficpark • 2025-09-18T04:10:49-07:00

Tv uygulamasında dizinin son 3-4 dakikasını izleyemeden bir sonraki bölüme geçiyor. Son dakikada kopan olayları öğrenemiyorsunuz, bu yüzden son dakikaları telefondan izlemek zorunda kalıyorum.

Amazon Prime Video App Review Analysis

1. Summary of Key Insights

This analysis of 74 Amazon Prime Video app reviews reveals significant user dissatisfaction, particularly regarding content availability, technical issues, and feature limitations. The overall sentiment is negative, evidenced by the low average rating (calculated from the star distribution). Key weaknesses include missing Turkish dubbing and subtitles, lack of video speed control, and technical glitches. A significant portion of users are experiencing problems with account access, payment processing, and app functionality on various devices. The perceived value proposition is also questioned, with users citing limited content compared to competitors and unexpected content removal. A recurring theme is the desire for features already common in other streaming apps.

Key Strengths: Some users appreciate the content library and value if it comes bundled with Amazon Prime membership.

Key Weaknesses: Technical issues, limited Turkish language support, missing features (speed control, subtitle customization), and content availability issues.

Overall Sentiment: Negative

Quantitative Metrics:

  • Total Reviews: 74
  • Average Rating: Approximately 2.3 (calculated from the provided score distribution).
  • Score Distribution:
    • 5-Star: 16.2% (12/74)
    • 4-Star: 5.4% (4/74)
    • 3-Star: 18.9% (14/74)
    • 2-Star: 12.2% (9/74)
    • 1-Star: 47.3% (35/74)

2. Data & Methodology Overview

  • Data Sample Size: 74 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent given the content of the reviews (e.g., specific app versions).
  • Analysis Methods:
    • Sentiment Analysis: Categorization of reviews as positive, negative, or neutral based on language used.
    • Keyword Extraction: Identification of frequently occurring words and phrases related to user issues and requests.
    • Thematic Analysis: Grouping of reviews into common themes, such as content availability, technical problems, and feature requests.

3. Key User Pain Points

  • Missing Turkish Dubbing/Subtitles: A large number of users complain about the lack of Turkish dubbing and subtitles for many movies and TV shows, significantly impacting accessibility and enjoyment.
  • Technical Issues: Many users report various technical problems, including:
    • App crashes and freezes.
    • Payment processing errors.
    • Account access problems (Prime membership not recognized in the app).
    • Subtitle synchronization issues.
    • Inability to customize subtitles.
    • Problems with playback on Apple TV.
    • Download issues (offline viewing not working).
  • Lack of Video Speed Control: A frequently requested feature is the ability to control video playback speed (e.g., 1.5x, 2x).
  • Limited Content Availability in Turkey: Users report that many movies and TV shows available in other regions are not available in the Turkish version of Prime Video.
  • Unexpected Content Removal: Users are frustrated when TV shows or movies they were watching are suddenly removed from the platform.
  • Subscription/Payment Issues: Users report being charged without being able to create an account, or being charged after canceling their subscription without receiving the remaining access time.
  • App Functionality Bugs: Issues such as broken "next episode" functionality, screen display issues, and inability to refresh content.

4. Frequently Requested Features

  • Video Speed Control: The most requested feature is the ability to adjust video playback speed.
  • Improved Turkish Language Support: Users want more movies and TV shows with Turkish dubbing and subtitles.
  • Subtitle Customization: Users want the ability to customize subtitle size, color, and font.
  • Expanded Content Library for Turkey: Users want access to a wider range of movies and TV shows, including those available in other regions.
  • Voice Search: Users requested voice search functionality.

5. Strengths and Positive Aspects

  • Content Library (General): Some users appreciate the overall selection of movies and TV shows available.
  • Value with Prime Membership: Users who are already Amazon Prime members appreciate having access to Prime Video as part of their subscription.
  • Specific Content: Some users highlighted specific shows they enjoyed.

6. Prioritized Action Recommendations

High Priority:

  • Address Technical Issues: Fix the reported app crashes, payment processing errors, account access problems, and subtitle synchronization issues. Implement a more robust testing process for new releases.
  • Improve Turkish Language Support: Significantly increase the number of movies and TV shows with Turkish dubbing and subtitles.
  • Implement Video Speed Control: Add the ability to adjust video playback speed (1.25x, 1.5x, 2x).
  • Fix Account/Subscription Issues: Resolve the issues related to users being charged without proper access or after cancellation. Provide clear instructions for managing subscriptions.

Medium Priority:

  • Expand Content Library for Turkey: Negotiate rights to offer a wider range of movies and TV shows in Turkey.
  • Implement Subtitle Customization: Allow users to customize subtitle size, color, and font.
  • Improve App Stability: Address reported issues on specific devices like Apple TV and Philips TVs.
  • Address UI/UX Bugs: Fix the reported issues with "next episode" functionality, screen display problems, and inability to refresh content.

Low Priority:

  • Voice Search: Add voice search functionality.
  • Improve Content Categorization for Children: Expand content offerings suitable for children.

7. Opportunities for Startup Ideas

  • AI-Powered Dubbing/Subtitle Service: A startup could focus on providing high-quality, AI-generated dubbing and subtitles for streaming platforms, addressing the language support gap.
  • Content Aggregation and Localization Platform: A platform that aggregates content from various sources and provides localized versions (dubbing, subtitles) for specific regions.
  • Enhanced Streaming Experience Tools: Create tools that offer features missing from major streaming platforms, such as advanced subtitle customization, playback speed control, and content discovery.

8. Trends and Observations

  • Strong Demand for Turkish Language Support: A significant portion of users are Turkish speakers and are frustrated by the lack of Turkish dubbing and subtitles.
  • Feature Parity Expectations: Users expect Prime Video to have the same features as other popular streaming platforms, such as Netflix and Disney+.
  • Content Availability Discrepancies: Users are aware that the content library in Turkey is limited compared to other regions, leading to dissatisfaction.
  • Recurring Technical Issues: The consistent reports of technical problems suggest underlying issues with the app's stability and infrastructure.

9. Conclusion

The Amazon Prime Video app in Turkey faces significant challenges related to content availability, technical issues, and missing features. Addressing these issues is crucial to improve user satisfaction and compete effectively with other streaming platforms. Prioritizing Turkish language support, fixing technical problems, and implementing requested features like video speed control are essential steps. Overall, a substantial investment in improving the user experience and content library is needed to realize the full potential of Prime Video in the Turkish market.

10. Original App Link

https://apps.apple.com/tr/app/amazon-prime-video/id545519333?l=tr