Customer Reviews (500)

BigBoyBackus • 2025-03-18T13:08:13-07:00

Thank you for helping this sales professional that has been using your app for assistance on sales expense reports going on over a decade. The Genius Fax and Genius Scan apps are game changers for efficiency and productivity.

Sir TopDog • 2025-03-04T07:07:44-07:00

Genius Scan is fast, easy to use and reliable. The scan in process takes just a few secs and then you can save, email, fax or collate the scanned documents into folders that you create.

edjcc • 2025-02-14T07:33:09-07:00

Simple and effective.

Summary of Key Insights

Genius Scan Enterprise - PDF is generally well-received, with users praising its ease of use, reliability, and efficiency in scanning and organizing documents. The app is considered a valuable tool for both personal and professional use, particularly for managing receipts, creating PDFs, and sharing documents. However, some users have reported issues with recent updates, cloud sync, loss of data, and specific features like OCR and exporting. The overall sentiment is positive, as reflected in the high average rating and the large percentage of 5-star reviews.

Key Strengths:

  • Ease of use and intuitive interface.
  • Reliable document scanning and PDF creation.
  • Versatile export options and cloud integration.
  • Effective document organization features.
  • Excellent customer service (mentioned by some users).

Key Weaknesses:

  • Issues with recent updates causing crashes and loss of functionality.
  • Cloud sync problems and data loss concerns.
  • Bugs in exporting to third-party apps.
  • OCR accuracy and functionality limitations.
  • Some features becoming less intuitive with updates.

Overall Sentiment: Positive Overall Rating: High (based on score distribution) Score Distribution: 5-star: 82%, 4-star: 7%, 3-star: 2.6%, 2-star: 2.2%, 1-star: 6.2% (calculated from the provided raw numbers of reviews)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span several years, with mentions of specific iOS versions and dates going back over a decade.
  • Analysis Methods: Manual review and thematic analysis to identify recurring patterns, sentiment, feature requests, and pain points. Keyword extraction was used to identify frequently mentioned topics.

Key User Pain Points

  • Update Issues: Recent updates have caused crashes, freezes, and loss of functionality, significantly impacting user experience. Several users mentioned downgrading or seeking alternatives due to these issues.
  • Cloud Sync Problems: Issues with cloud synchronization, particularly with Genius Cloud, leading to data loss and difficulty accessing saved documents. Some users expressed distrust in the cloud service due to these problems.
  • Data Loss: Some users reported losing years of saved documents after purchasing the app or updating it.
  • Exporting Bugs: Problems exporting documents to third-party apps like Box and OneDrive.
  • OCR Inaccuracies: Dissatisfaction with the OCR feature, particularly its inability to accurately convert handwritten notes to text.
  • Loss of Intuitive Features: Some users feel that recent updates have made the app less intuitive and more cumbersome to use.
  • iPad Freezing: Several users reported the iPad version of the app repeatedly freezing, rendering it unusable.
  • Difficulty Rearranging Slides: Some users find it difficult to rearrange slides in a document.
  • Password Issues: Broken password functionality in version 7.1, limiting password setting to the app level instead of the document level.
  • High File Size: Some users find that the file size is too large compared to similar apps.

Frequently Requested Features

  • Improved Cloud Sync: More reliable and seamless cloud synchronization across devices and platforms.
  • Trash Bin/Recover Deleted Documents: A feature to recover accidentally deleted documents.
  • Folder Organization: Ability to organize scans into folders within the app.
  • Improved OCR: More accurate OCR, especially for handwritten notes.
  • Force Touch Preview on Import: Ability to preview pictures on import using Force Touch.
  • Book Scanning Feature: A dedicated feature for scanning books.
  • Axis Tilt Option for Cropping: An axis tilt option for the crop feature, similar to iOS Photos.
  • WiFi Sharing: WiFi sharing to avoid the need to use third-party services.
  • Automatic Emailing: Option to automatically email scans to a specified address.
  • Pressure Sensitivity for Signatures: Pressure sensitivity for electronic signatures to make them appear more authentic.
  • Timer in Batch Mode: A timer in batch mode for easier book scanning.

Strengths and Positive Aspects

  • Ease of Use: The app is consistently praised for its user-friendly interface and ease of use.
  • Reliability: Many users have been using the app for years and find it to be reliable for scanning and creating PDFs.
  • Efficiency: The app is noted for its speed and efficiency in scanning documents.
  • Document Detection and Correction: Users appreciate the app's ability to automatically detect document edges, correct distortion, and remove shadows.
  • Versatile Export Options: The app offers a wide range of export options, including email, cloud storage services, and other apps.
  • Good Image Quality: The app produces clear and legible scans.
  • Excellent Customer Service: Some users reported positive experiences with customer support.
  • Value for Money: Many users believe the app is worth the price, especially the paid version.
  • Regular Updates: Users appreciate the regular updates and new features.
  • Batch Scanning: The batch scanning feature is praised for its efficiency.

Prioritized Action Recommendations

High Priority:

  • Address Update Issues: Thoroughly test updates before release to prevent crashes, freezes, and loss of functionality. Implement a rollback mechanism for problematic updates.
  • Improve Cloud Sync Reliability: Investigate and fix cloud sync issues to ensure data is reliably synchronized and accessible across devices.
  • Implement Data Recovery: Add a trash bin or similar feature to allow users to recover accidentally deleted documents.
  • Fix Exporting Bugs: Resolve issues with exporting documents to third-party apps like Box and OneDrive.

Medium Priority:

  • Enhance OCR Accuracy: Improve the accuracy of the OCR feature, especially for handwritten notes.
  • Re-evaluate UI Changes: Consider user feedback on recent UI changes and revert to more intuitive designs where appropriate.
  • Optimize File Size: Reduce the file size of scanned documents.
  • Address iPad Freezing: Investigate and fix the freezing issues on the iPad version of the app.

Low Priority:

  • Add Force Touch Preview: Implement Force Touch for previewing images on import.
  • Develop Book Scanning Feature: Consider adding a dedicated feature for scanning books.
  • Implement WiFi Sharing: Add WiFi sharing to avoid reliance on third-party services.
  • Add Automatic Emailing Option: Provide an option to automatically email scans to a specified address.
  • Add Pressure Sensitivity for Signatures: Implement pressure sensitivity for electronic signatures.

Opportunities for Startup Ideas

  • Secure Document Management Platform: A cloud-based document management platform that integrates seamlessly with Genius Scan and offers enhanced security, version control, and collaboration features.
  • AI-Powered OCR Enhancement: A service that uses AI to improve the accuracy of OCR, particularly for handwritten documents and complex layouts.
  • Context-Aware Scanning: An app that uses AI to automatically adjust scanning settings based on the type of document being scanned (e.g., receipts, business cards, textbooks).
  • Document Automation Workflow: An app that automates document-related tasks, such as filing, tagging, and sharing, based on user-defined rules.

Trends and Observations

  • Long-Term User Base: Many users have been using the app for several years, indicating strong loyalty.
  • Impact of Updates: Updates have a significant impact on user sentiment, with negative reviews often triggered by problematic releases.
  • Professional Use Case: The app is widely used for professional purposes, such as expense reporting, contract management, and document sharing.
  • Cloud Dependency Concerns: Some users are hesitant to rely on cloud storage due to privacy and data loss concerns.
  • Feature Regression: Some users note that features they previously had access to are now behind a paywall or subscription.
  • Recurring Bugs: Some bugs persist across multiple versions, indicating a need for more thorough testing.

Conclusion

Genius Scan Enterprise - PDF remains a highly valued tool for document scanning and organization. However, recent issues with updates and cloud sync have negatively impacted user experience. Addressing these issues and focusing on reliability and ease of use will be crucial for maintaining user satisfaction and preventing churn. The development team should prioritize bug fixes, improve testing processes, and carefully consider the impact of UI changes on long-term users. The app has strong potential for continued success by focusing on its core strengths and addressing key user pain points.

Overall Recommendation: Address the critical issues related to updates and cloud sync, and focus on maintaining the app's ease of use and reliability.

Original App Link

https://apps.apple.com/us/app/genius-scan-enterprise-pdf/id401818935?uo=2