Customer Reviews (100)

elo bel • 2025-03-25T22:58:40.380Z

i love Barry good

Jackie kayaer • 2025-03-25T20:40:31.985Z

It just found a major issue with my car. Crank shaftshaft position sensor. The tow truck is on the way. Get one of these. You won't be sorry.

Darrell Baker • 2025-03-25T19:46:54.461Z

works great

Summary of Key Insights

The FIXD OBD2 Scanner app generally receives positive feedback, with many users finding it helpful for diagnosing and repairing vehicle issues, saving them money on mechanic visits. However, a significant number of users report negative experiences related to unexpected charges, difficulty canceling subscriptions, and issues with the device connecting or providing accurate readings. While the core functionality of code reading and translation is appreciated, concerns about billing practices and device reliability need to be addressed.

Key Strengths:

  • Accurate code reading and diagnosis.
  • Helpful in understanding check engine light issues.
  • Potential for cost savings by enabling DIY repairs.
  • Easy to use and informative.

Key Weaknesses:

  • Unexpected charges and auto-renewal issues.
  • Difficulty canceling subscriptions and poor customer support.
  • Device connectivity problems and inaccurate readings reported by some users.
  • Inconsistent experience with older vehicles.

Overall Sentiment: Mixed. While a majority of users rate the app favorably, a substantial portion express frustration with billing and device performance issues.

Quantitative Metrics:

  • Overall Rating: Not explicitly stated, but can be inferred from the score distribution.
  • Score Distribution:
    • 5-star: 66%
    • 4-star: 8%
    • 3-star: 4%
    • 2-star: 2%
    • 1-star: 20%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number (25.04).
  • Analysis Methods: Manual review of the reviews, focusing on sentiment analysis, keyword extraction (e.g., "subscription," "charge," "connect," "accurate"), and issue categorization.

Key User Pain Points

  • Unexpected Charges/Auto-Renewal: The most prevalent complaint revolves around users being charged for premium subscriptions without their explicit consent or knowledge. The $99.99 annual fee is a common point of contention.
  • Difficulty Canceling Subscriptions: Users report a lack of clear cancellation options within the app or Google Play, leading to recurring charges and frustration.
  • Poor Customer Support: Many users complain about the lack of response from customer support when attempting to resolve billing issues or device problems.
  • Device Connectivity Issues: Some users experience difficulties connecting the FIXD sensor to their phones or vehicles.
  • Inaccurate Readings: A subset of users report that the device provides incorrect or incomplete diagnostic information.
  • Device Malfunction/Failure: Some users reported the device failing to work after a certain period or not working at all.
  • Compatibility Issues: Some users reported issues with older vehicles.

Frequently Requested Features

Based on the reviews, the following features are requested (implied):

  • Easier Subscription Cancellation: A clear and straightforward way to cancel subscriptions within the app or Google Play.
  • Transparent Billing Practices: Clear communication about subscription options, pricing, and auto-renewal policies.
  • Improved Customer Support: Faster and more responsive customer service to address billing issues and technical problems.
  • Enhanced Device Reliability: Improvements to device connectivity and accuracy.
  • Expanded Vehicle Compatibility: Support for a wider range of vehicle makes and models, including older ones.
  • Refund Options: Easy-to-access refund options for mistaken or unwanted premium subscriptions.

Strengths and Positive Aspects

  • Accurate Diagnostics: Many users praise the app's ability to accurately diagnose vehicle problems, often matching the results of more expensive professional scan tools.
  • Cost Savings: Users appreciate the potential to save money on mechanic visits by identifying and resolving issues themselves.
  • Ease of Use: The app is generally considered easy to use and understand, even for users with limited automotive knowledge.
  • Informative Explanations: The app provides clear explanations of diagnostic codes and potential repair solutions.
  • Valuable for DIY Repairs: Users find the app helpful for guiding them through DIY repairs.

Prioritized Action Recommendations

High Priority:

  • Address Billing Issues: Implement transparent billing practices, provide clear subscription information, and simplify the cancellation process. Offer easy-to-find refund options.
  • Improve Customer Support: Invest in responsive and helpful customer support to address billing inquiries and technical issues promptly.
  • Enhance Device Reliability: Investigate and resolve connectivity and accuracy problems reported by users. Focus on improving device hardware or software.

Medium Priority:

  • Expand Vehicle Compatibility: Broaden the range of supported vehicle makes and models.
  • Enhance App Stability: Address app crashes and bugs reported by users.
  • Improve Communication: Proactively communicate updates and changes to users, especially regarding subscription policies.

Low Priority:

  • Consider a Tiered Pricing Structure: Explore different subscription tiers to cater to various user needs and budgets.
  • Gather More User Feedback: Implement in-app feedback mechanisms to continuously monitor user satisfaction and identify areas for improvement.

Opportunities for Startup Ideas

  • Subscription Management Service: A third-party service that helps users track and manage all their app subscriptions, including cancellation reminders and easy cancellation options.
  • OBD2 Scanner Comparison Platform: A website or app that compares different OBD2 scanners based on features, accuracy, user reviews, and pricing.
  • AI-Powered Diagnostic Assistant: An app that uses AI to provide more personalized diagnostic information and repair recommendations based on vehicle data and user input.

Trends and Observations

  • Billing Issues Dominate Negative Reviews: The overwhelming majority of negative reviews focus on billing problems, suggesting that this is the most critical area for improvement.
  • Positive Feedback Highlights Core Functionality: Positive reviews consistently praise the app's ability to accurately diagnose vehicle issues and save users money.
  • Language Preference: Most reviews are in English, with a few in Spanish.
  • No Clear Shift in Sentiment Over Time: Based on the provided data, there's no readily apparent trend in sentiment changes over time.

Conclusion

The FIXD OBD2 Scanner app has the potential to be a valuable tool for vehicle owners, but the negative experiences related to billing practices and device reliability are hindering its success. Addressing these issues should be the top priority. By improving transparency, customer support, and device performance, FIXD can significantly enhance user satisfaction and build a stronger reputation. The core functionality is strong, and with targeted improvements, the app can realize its full potential.

Original App Link

https://play.google.com/store/apps/details?id=com.fixdapp.two