Customer Reviews (100)

Boricuapr • 2025-03-25T03:32:03.819Z

not bad not bad at all

Gato Cruz • 2025-03-25T01:22:22.566Z

just use whatsapp, this app is trash

Ali Shan • 2025-03-24T23:24:02.902Z

i like it

Summary of Key Insights

The Messenger - Texting App receives mixed reviews, with a significant skew towards positive sentiment. While many users praise its features and ease of use, there are recurring complaints about ads, glitches, and notification issues. The high percentage of 5-star reviews (71%) suggests a generally positive reception, but the substantial number of 1-star reviews (16%) indicates significant problems for a subset of users. The app's customizability and features like emoji and GIFs are appreciated, but stability and intrusive ads are major concerns. Overall, the app shows potential but needs improvement in reliability and ad management.

  • Strengths: Customization options, emoji/GIF support, ease of use (for some).
  • Weaknesses: Ads, glitches, notification problems, perceived security concerns, lack of clarity on iOS integration.
  • Overall Sentiment: Positive, but with significant negative outliers.
  • Overall Rating: While a direct average isn't provided, the score distribution leans heavily positive.
  • Score Distribution: 1-star: 16%, 2-star: 1%, 3-star: 4%, 4-star: 8%, 5-star: 71%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number (1.8.3).
  • Analysis Methods: Sentiment analysis based on review text, keyword extraction to identify common themes, and frequency analysis to determine the prevalence of different issues.

Key User Pain Points

  • Ads: Intrusive ads are a frequent complaint, with users mentioning them appearing before typing and within messages.
  • Glitches and Instability: Several users report glitches, app crashes, and the need to reinstall the app.
  • Notification Issues: Some users experience problems with receiving notifications for new messages, and the settings for notifications are sometimes grayed out.
  • Security Concerns: A few reviews mention potential hacking or linking to unwanted accounts.
  • Messaging Issues: Problems with sending pictures, redundant picture sending, and messages sliding into older texts are reported.
  • Lack of iOS Clarity: One user noted the need for more information about iOS integration, suggesting potential confusion about how the app works with iPhones.
  • Account Deletion Issues: One user is having problems deleting their account.

Frequently Requested Features

  • Infinite Text and Call (Free): One user specifically requested an app with infinite text and call.
  • Time Message Was Sent: One user wants to know the time the message was sent.
  • Lifetime Premium Option: One user dislikes the subscription model and wants a one-time payment option for the premium version.
  • Easier Picture Texting: Users are having issues with sending pictures.
  • Clearer iOS Integration Information: Users want more information about how the app works with iOS devices.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and simple.
  • Customization: Users appreciate the ability to customize the app's appearance with wallpapers, bubble colors, and fonts.
  • Emoji and GIF Support: The inclusion of emoji and GIFs is a popular feature.
  • Functionality: Some users find the app effective and fast for texting.
  • Backup & Restore: The backup and restore feature is appreciated for preventing message loss.

Prioritized Action Recommendations

  • High Priority:
    • Address Glitches and Instability: Investigate and fix the reported glitches and crashes to improve app stability.
    • Reduce Intrusive Ads: Re-evaluate ad placement and frequency to minimize disruption to the user experience. Consider offering a less intrusive ad experience for premium users.
    • Fix Notification Issues: Resolve the notification problems and ensure that users can easily enable or disable notifications.
    • Improve Security: Address security concerns by thoroughly investigating potential vulnerabilities and implementing security measures.
    • Resolve Account Deletion Issues: Ensure there is a straightforward and reliable process for users to delete their accounts.
  • Medium Priority:
    • Address Messaging Issues: Investigate and fix problems related to sending pictures, redundant picture sending, and messages sliding into older texts.
    • Improve iOS Clarity: Provide more information about how the app works with iOS devices.
    • Add Time Stamp Feature: Add a time stamp to messages.
  • Low Priority:
    • Consider Lifetime Premium Option: Evaluate the feasibility of offering a one-time payment option for the premium version.
    • Explore "Infinite Text and Call" Feature: Research the viability of offering free texting and calling services.

Opportunities for Startup Ideas

  • Ad-Free Messaging App with Enhanced Security: A messaging app that prioritizes user privacy and security with a strict no-ads policy could appeal to users concerned about data breaches and intrusive advertising.
  • Customizable Messaging App with Robust iOS Integration: An app that offers extensive customization options and seamless integration with iOS devices could attract users who want a personalized messaging experience.
  • Messaging App with Advanced Media Sharing Capabilities: An app that simplifies media sharing, fixes redundant sending issues, and provides more control over media quality and compression could be a valuable addition to the market.

Trends and Observations

  • Language Preferences: The majority of reviews are in English, but there are also reviews in other languages, indicating a global user base.
  • Positive Skew with Negative Outliers: While most reviews are positive, the significant number of negative reviews suggests that the app's quality is inconsistent.
  • Recurring Complaints: The same issues (ads, glitches, notifications) are mentioned repeatedly, indicating that these are persistent problems.

Conclusion

The Messenger - Texting App has the potential to be a popular choice for users looking for a customizable and feature-rich messaging experience. However, the app's success is hindered by persistent issues related to ads, glitches, and notifications. Addressing these problems and focusing on stability and security is crucial for improving user satisfaction and attracting new users. The app should prioritize fixing the high priority issues before focusing on new features.

Original App Link

https://play.google.com/store/apps/details?id=messenger.sms