Customer Reviews (100)

Jigar Rai • 2025-07-23T14:44:00.518Z

nice

Saman Darvish • 2025-07-23T14:43:29.661Z

Unfortunately, despite all the positive features of this application; There is no ability to edit images after posting them. And this is really a big flaw.

Nishtha Singh • 2025-07-23T14:43:23.579Z

💕 love love love

Summary of Key Insights

Instagram enjoys a generally positive sentiment, with a significant majority of users (71%) awarding it a 5-star rating. Users appreciate its core functionality as a social media platform for sharing photos and videos, connecting with friends, and exploring interests. However, a notable portion of users (14% with 1-star ratings) experience issues such as bugs, crashes, account suspension problems, and feature limitations. The inability to edit images after posting is a recurring complaint. While the app is generally well-received, addressing the reported bugs and usability issues is crucial for maintaining user satisfaction and preventing negative reviews.

Quantitative Metrics:

  • Overall Rating: Highly positive, skewed towards 5-star reviews.
  • 5-Star Reviews: 71%
  • 4-Star Reviews: 9%
  • 3-Star Reviews: 4%
  • 2-Star Reviews: 2%
  • 1-Star Reviews: 14%

Key Strengths:

  • Platform for sharing photos and videos.
  • Connection with friends and community.
  • Exploration of interests.

Key Weaknesses:

  • Bugs and crashes.
  • Account suspension issues.
  • Inability to edit images after posting.
  • Feature limitations on older Android versions.
  • UI/UX design flaws leading to accidental actions.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: The reviews appear to be recent, with no explicit date range provided but implying a contemporary timeframe.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently used words and phrases to pinpoint common themes and issues.
    • Frequency Analysis: Counting the occurrences of specific issues and feature requests.

Key User Pain Points

  • Bugs and Crashes: Several users reported app crashes and general instability, especially after updates. This significantly impacts usability.
  • Account Suspension Issues: Some users complained about their accounts being suspended without clear reasons, causing frustration and distrust.
  • Inability to Edit Images After Posting: This is a significant feature gap that many users find inconvenient.
  • Feature Limitations on Older Android Versions: Some features are unavailable on older devices, creating a fragmented experience.
  • UI/UX Issues: Accidental actions (e.g., following, sharing) due to poor UI/UX design.
  • DM loading problems: Users experiencing issues with direct messages not loading correctly.
  • Posts not getting likes: Some users reporting reduced reach and engagement after updates.
  • Chat visibility issues: Some users are unable to see their sent messages.

Frequently Requested Features

  • Image Editing After Posting: The ability to edit images after they have been posted is a highly requested feature.
  • Secret Message Setting: A setting to hide messages for privacy.
  • Auto-scroll option: The return of an auto-scroll feature for easier browsing.
  • Improved Privacy Options: More granular control over who can see content and messages.
  • Forward option for highlights: A forward option for sharing highlights.

Strengths and Positive Aspects

  • Core Functionality: Users appreciate the core function of sharing photos and videos.
  • Social Connectivity: Instagram is valued for connecting with friends and exploring communities.
  • Ease of Use: Many users find the app easy to use (though some UI/UX issues exist).
  • Content Discovery: Users enjoy discovering new content and accounts.
  • Reels: The Reels feature is appreciated for short, entertaining videos.

Prioritized Action Recommendations

High Priority:

  • Bug Fixing and Stability Improvement: Address the reported crashes and stability issues immediately. This should be the top priority.
  • Account Suspension Issue Resolution: Investigate and resolve the account suspension problems. Implement a clearer appeal process.
  • DM Loading Problems: Fix the reported issues with direct messages not loading correctly.
  • Chat Visibility Issues: Address the issue where users cannot see their sent messages.

Medium Priority:

  • Implement Image Editing After Posting: Add the ability to edit images after posting to address a major user pain point.
  • Optimize for Older Android Versions: Ensure that core features are available on older Android versions where possible.
  • UI/UX Improvements: Redesign problematic UI elements to prevent accidental actions.
  • Reach and Engagement Issues: Investigate and address the reports of reduced reach and engagement after updates.

Low Priority:

  • Add Secret Message Setting: Consider adding a secret message setting based on user demand.
  • Implement Highlight Forwarding: Add the option to forward highlights.

Opportunities for Startup Ideas

  • Third-Party Instagram Editing Tool: A startup could create an app that allows users to edit their Instagram photos after they have been posted.
  • Instagram Account Recovery Service: A service that helps users recover suspended or hacked Instagram accounts.
  • Enhanced Instagram Analytics Tool: A tool that provides more detailed analytics about Instagram engagement and reach.

Trends and Observations

  • Language Preference: The reviews are predominantly in English, with some reviews in other languages (e.g., Hindi).
  • Sentiment Shift After Updates: Some negative reviews are linked to specific updates, suggesting that updates sometimes introduce bugs or usability issues.
  • Feature Request Consistency: The request for image editing after posting is a recurring theme.

Conclusion

Instagram remains a popular social media platform with a strong user base. However, addressing the reported bugs, account suspension issues, and usability problems is crucial for maintaining user satisfaction and preventing negative reviews. Implementing the requested features, such as image editing after posting, could further enhance the user experience. Overall, Instagram should prioritize stability and usability improvements while continuing to innovate with new features.

Overall Recommendation: Focus on bug fixes, stability improvements, and key feature additions (like post-editing) to improve user experience and maintain its strong position in the market.

Original App Link

https://play.google.com/work/apps/details?id=com.instagram.android