Customer Reviews (500)

KyiahP • 2024-12-27T09:06:06-07:00

I used this for about 3 months before I took the NCLEX and although these questions were harder than what I seen on the test, this app helped me breakdown, answer questions and understand what they COULD be looking for when taking the NCLEX. I passed my first time in 85 questions. It’s worth checking out! Thank you Mastery 🥰

Nelly5432 • 2024-11-24T20:56:14-07:00

I used this app for about a month before my NCLEX PN I didn’t use anything else to study. I passed the first try. I felt it really prepared me for what I should expect question wise. Really read those rationals those helped tremendously. If you’re wondering what to use to study for your NCLEX I recommend this app. I didn’t spend any money on it. I used my free 10 questions a day and felt that helped a lot.

Lpn mek • 2024-08-20T12:26:14-07:00

A great way to refresh and review

Summary of Key Insights

The NCLEX PN Mastery Prep - 2025 app enjoys a largely positive reception, with many users attributing their NCLEX success to its use. Key strengths include the comprehensive question bank, detailed rationales, and convenient mobile accessibility. However, some users report technical issues (app crashes, blank screens), billing problems, and feature limitations (lack of personalized learning, difficulty navigating, issues with iOS compatibility) that detract from the overall experience. The overall sentiment is positive, but addressing the identified pain points is crucial for maintaining user satisfaction and improving the app's effectiveness.

  • Overall Rating: High (4.6 stars based on review data).
  • Key Strengths: Comprehensive question bank, detailed rationales, convenience, NCLEX-style questions, mnemonics, and lab values.
  • Key Weaknesses: Technical issues (app crashes, blank screens), billing issues, lack of personalized learning, compatibility problems, and outdated interface/features.
  • Overall Sentiment: Positive, with a strong correlation between app usage and perceived NCLEX success.
  • Score Distribution:
    • 5-star: 82% (410 reviews)
    • 4-star: 9.2% (46 reviews)
    • 3-star: 2.4% (12 reviews)
    • 2-star: 1.2% (6 reviews)
    • 1-star: 5.2% (26 reviews)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span a considerable period, from at least 2015 to 2024, indicating a long-term user base.
  • Analysis Methods: Sentiment analysis was inferred from star ratings and review content. Keyword extraction was used to identify recurring themes (e.g., "crashes," "rationales," "NCLEX success"). Review content was manually analyzed to categorize user feedback, pain points, requested features, and positive aspects.

Key User Pain Points

  • Technical Issues (High Priority):
    • App Crashes/Blank Screens: A significant number of users report the app crashing or displaying a blank white/black screen, especially after updates. This severely impacts usability and study progress.
    • iOS Compatibility Issues: Some users report incompatibility with newer iOS versions (e.g., iOS 17), rendering the app unusable.
    • Glitches: Some users report glitches such as the app switching selected answers or freezing mid-use.
  • Billing Issues (High Priority):
    • Unexpected Charges/Auto-Renewal Problems: Users complain about being charged after canceling subscriptions or for subscriptions they didn't knowingly initiate. Difficulty in discontinuing the app and lack of communication regarding charges are also mentioned.
    • Lack of Refunds: Users express frustration when refunds are not provided for non-functional apps or unwanted charges.
  • Feature Limitations (Medium Priority):
    • Lack of Personalized Learning: Users desire more adaptive question selection based on their progress and weaknesses. A predictor test for NCLEX readiness is also a common request.
    • Limited Free Content: Some users find the free version too restrictive, pushing them towards a paid subscription.
    • Inability to Study Specific Subjects: Some users report difficulty in selecting different subjects to study.
    • Lack of Math/Dosage Calculation Questions: Some users note the absence of math-related questions, which are relevant to the NCLEX.
  • Content Issues (Low Priority):
    • Irrelevant Questions: A few users reported encountering questions that were more relevant to RNs than PN/LVNs.
    • Question Difficulty: Some users find the questions too difficult compared to the actual NCLEX.

Frequently Requested Features

  • Personalized Learning/Adaptive Questioning: Tailoring questions to individual strengths and weaknesses.
  • NCLEX Predictor Test: An assessment to gauge readiness for the actual exam.
  • Improved User Interface: More intuitive navigation and a modern design.
  • Offline Access: Ability to study without an internet connection.
  • More Multimedia Content: Inclusion of pictures, videos, and audio to enhance learning.
  • Dosage Calculation Questions: Addition of math-related practice questions.
  • More Free Content: Expanding the scope of the free version to provide more value.
  • Progress Tracking: More detailed insights into performance and areas for improvement.

Strengths and Positive Aspects

  • Comprehensive Question Bank: A large number of questions covering various NCLEX topics.
  • Detailed Rationales: Clear and thorough explanations for both correct and incorrect answers.
  • Convenience and Accessibility: Mobile app format allows for studying anytime, anywhere.
  • NCLEX-Style Questions: Questions closely resemble those on the actual NCLEX exam.
  • Mnemonics and Lab Values: Helpful memory aids and reference materials.
  • Positive Impact on NCLEX Success: Many users directly attribute their passing scores to the app.
  • User-Friendly Interface: Generally easy to navigate and use (when not experiencing technical issues).
  • Customer Support Responsiveness: Some users reported positive experiences with customer support.

Prioritized Action Recommendations

  • High Priority:
    • Address Technical Issues: Immediately investigate and resolve app crashes, blank screen issues, and iOS compatibility problems. Implement rigorous testing before releasing updates.
    • Improve Billing Transparency: Clearly communicate subscription terms, auto-renewal policies, and cancellation procedures. Offer prompt refunds for legitimate issues.
  • Medium Priority:
    • Implement Personalized Learning: Develop an adaptive question system that adjusts to user performance and focuses on areas needing improvement.
    • Enhance User Interface: Redesign the app for a more modern and intuitive experience.
    • Expand Content Variety: Include more multimedia elements (images, videos) and dosage calculation questions.
  • Low Priority:
    • Refine Question Relevance: Ensure that questions are appropriate for the NCLEX-PN exam and not geared towards RNs.
    • Calibrate Question Difficulty: Adjust the difficulty level of some questions to better align with the actual NCLEX.
    • Increase Free Content: Provide more value in the free version to attract new users.

Opportunities for Startup Ideas

  • AI-Powered NCLEX Tutor: An app that uses AI to provide personalized tutoring and feedback based on user performance.
  • NCLEX Study Community Platform: A platform that connects NCLEX aspirants for peer support, study groups, and shared resources.
  • Gamified NCLEX Prep App: An app that incorporates game mechanics to make studying more engaging and fun.
  • Subscription Management Service for Educational Apps: A service that helps users track and manage their subscriptions to educational apps, preventing unwanted charges and maximizing value.

Trends and Observations

  • Long-Term User Base: The app has a long history, with reviews dating back several years, indicating a loyal user base.
  • Positive Sentiment Despite Issues: Despite technical and billing problems, many users remain positive due to the app's perceived effectiveness in preparing for the NCLEX.
  • Mobile Convenience is Key: Users highly value the app's accessibility on mobile devices, allowing them to study anytime, anywhere.
  • Importance of Rationales: The detailed rationales are consistently praised as a valuable learning tool.

Conclusion

The NCLEX PN Mastery Prep - 2025 app is a valuable tool for aspiring LPNs/LVNs, but it is crucial to address the identified technical and billing issues to maintain user satisfaction and prevent negative reviews. Implementing personalized learning features and expanding content variety would further enhance the app's effectiveness and appeal. By prioritizing these improvements, Higher Learning Technologies can solidify the app's position as a leading NCLEX preparation resource.

Overall Recommendation: Address technical and billing issues immediately. Implement personalized learning and expand content variety in the next major update.

Original App Link

https://apps.apple.com/us/app/nclex-pn-mastery-prep-2025/id711681319?uo=2