Customer Reviews (500)

rider of the seasons • 2025-03-24T21:29:24-07:00

It nice to have and see private chat rooms that are not offensive. And with like minded individuals. Along with the diaspora of so many different communities so many different thoughts so many different feelings .

karenf4 • 2025-03-24T20:27:17-07:00

I love Quora!! Thank you for working so hard to being us clarity and truth❣️💋💋💋👏🏼👏🏽👏🏽👏🏽

oldharleyguy • 2025-03-24T09:40:37-07:00

From soup to nuts you can find numerous pages you will find interesting

Summary of Key Insights

  • Quora is generally well-received, with a strong base of users who value its informative content and community interaction. The app is seen as a valuable resource for learning, sharing knowledge, and gaining diverse perspectives.
  • However, significant concerns exist regarding moderation, the presence of inappropriate content (including potentially illegal material), political bias, and technical issues. These negatively impact the user experience for a sizable minority.
  • The overall sentiment is positive, evidenced by a high percentage of 5-star reviews. However, the 1-star reviews highlight critical issues that need to be addressed.
  • Overall Rating: The calculated average rating based on the provided data is approximately 4.21 stars (weighted average).
  • Score Distribution:
    • 5-star: 68%
    • 4-star: 7%
    • 3-star: 5%
    • 2-star: 3.6%
    • 1-star: 16.4%

Key Strengths:

  • Informative and educational content
  • Diverse perspectives and opinions
  • Helpful community for answering questions
  • Ability to learn new things

Key Weaknesses:

  • Poor moderation, leading to inappropriate content and hate speech
  • Perceived political bias
  • Technical issues, including app crashing and inability to scroll
  • Annoying ads and excessive emails
  • Plagiarized content and bots

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews do not have timestamps, so the time frame is unknown but assumed to be recent given the app version number.
  • Analysis Methods:
    • Sentiment Analysis: Manual assessment of the sentiment expressed in each review (positive, negative, neutral).
    • Keyword Extraction: Identification of frequently mentioned keywords and phrases related to user experience, features, and issues.
    • Thematic Analysis: Grouping of reviews based on recurring themes and topics.

Key User Pain Points

  • Inappropriate Content/Poor Moderation: This is a recurring and severe issue. Users report encountering sexual content, hate speech, child pornographic material, and scam attempts. The lack of effective moderation creates a toxic environment for some users.
    • Impact: Drives away users, creates a negative perception of the app, and potentially exposes users to harmful or illegal content.
  • Political Bias: Many users, primarily those with conservative viewpoints, feel the app is biased against them, with their content being censored or deleted.
    • Impact: Alienates a segment of the user base, undermines the app's claim of being a platform for diverse opinions.
  • Technical Issues/App Crashing: Several users reported that the app crashes frequently, rendering it unusable. Other issues include an inability to scroll, and language issues.
    • Impact: Frustrates users, disrupts their experience, and reduces engagement.
  • Annoying Ads/Excessive Emails: Some users complain about the number and intrusiveness of ads, as well as receiving too many emails from Quora.
    • Impact: Creates a negative user experience and may lead to users uninstalling the app.
  • Bots/Fake Accounts: Users suspect a large number of bots and fake accounts are present in the app, leading to irrelevant content and spam.
    • Impact: Erodes trust in the platform and diminishes the quality of discussions.
  • Unanswered questions/low engagement: Some users report that they are not getting answers to their questions.
    • Impact: Reduces the value of the app as a Q&A platform.

Frequently Requested Features

  • Chinese Language Support: Multiple users requested a Chinese version of the app.
  • Improved Text Size Options: Users with visual impairments requested the ability to enlarge the text.
  • Message Deletion: Users want the ability to delete messages they have sent.
  • Translation function: Users would like a translation function for different languages
  • Better Search Functionality: Users have difficulty finding specific questions or posts after leaving Quora.
  • Last Seen/Online Status: Users want to see when other users were last active or are currently online.
  • Ability to Delete Older Questions: Users want the ability to delete older questions that they have asked.
  • Option to Filter Content: Users would like to be able to filter content based on language and user grammar.

Strengths and Positive Aspects

  • Informative and Educational Content: Users appreciate the wealth of knowledge and information available on Quora.
  • Diverse Perspectives and Opinions: Users value the opportunity to read and share different viewpoints on a variety of topics.
  • Helpful Community: Users find the Quora community to be helpful in answering questions and providing guidance.
  • Learning New Things: Users enjoy learning new facts and discovering surprising information.
  • Freedom of Expression: Some users appreciate the freedom to debate and express their views, even if they are controversial.
  • Real-life Stories: Some users enjoy reading real-life stories and testimonies from other users.
  • Appealing to Intellect: Users view the platform as a place for intellectual discussion.

Prioritized Action Recommendations

High Priority:

  • Improve Moderation: Implement more robust moderation policies and tools to remove inappropriate content, hate speech, and illegal material. Invest in human moderators and AI-based content filtering.
  • Address Political Bias Concerns: Ensure that moderation policies are applied fairly and consistently to all users, regardless of their political views. Strive for a neutral platform that encourages respectful debate.
  • Fix Technical Issues: Prioritize fixing app crashes, scrolling problems, and other technical issues that are hindering the user experience.
  • Improve Safety Measures: Take steps to identify and remove bots and fake accounts. Implement measures to protect users from scams and harassment.

Medium Priority:

  • Reduce Ads/Emails: Reduce the number and intrusiveness of ads, and provide users with more control over email notifications. Consider offering a paid ad-free subscription option.
  • Enhance Search Functionality: Improve the search engine to make it easier for users to find specific questions and posts.
  • Implement Chinese Language Support: Add support for the Chinese language to cater to a wider audience.
  • Improve Language Settings: Allow users to easily change the language of the app.
  • Add Text Size Options: Provide users with the ability to adjust the text size for better readability.
  • Implement Message Deletion: Allow users to delete messages they have sent.

Low Priority:

  • Add Last Seen/Online Status: Consider adding a "last seen" or "online status" feature, but be mindful of privacy concerns.

Opportunities for Startup Ideas

  • AI-Powered Moderation Service: A startup could develop an AI-powered moderation service specifically designed for Q&A platforms like Quora. This service could automatically detect and remove inappropriate content, hate speech, and spam.
  • Bias Detection Tool: A startup could create a tool that analyzes content for political bias, helping platforms ensure that their moderation policies are applied fairly and consistently.
  • Personalized Learning Platform: A startup could leverage Quora's content to create a personalized learning platform that tailors educational content to individual users' interests and needs.
  • Q&A Platform with Verified Experts: A startup could create a Q&A platform that focuses on providing high-quality answers from verified experts in various fields.
  • Community Moderation Platform: A startup could create a platform that allows communities to self-moderate content.
  • Safe Social Media for Teens: A startup could create a safe social media app that prevents predators and scammers.

Trends and Observations

  • Language Preferences: There is a clear demand for Chinese language support, indicating a potential growth opportunity in the Chinese market.
  • Political Polarization: The app appears to be affected by increasing political polarization, with users on both sides feeling that their views are being unfairly censored.
  • Shift in Content Quality: Some long-time users believe that the quality of content on Quora has declined over time, with more low-quality questions and answers.
  • User Frustration with Moderation: A growing number of users are expressing frustration with Quora's moderation policies and practices.

Conclusion

Quora remains a valuable platform for knowledge sharing and community interaction. However, the app faces significant challenges related to moderation, political bias, technical issues, and user experience. Addressing these issues is crucial to maintaining the app's popularity and ensuring a positive experience for all users. By implementing the prioritized action recommendations, Quora can improve its moderation policies, address political bias concerns, fix technical issues, and enhance the overall user experience. This will help Quora retain its existing user base, attract new users, and maintain its position as a leading Q&A platform.

Overall Recommendation: Quora should prioritize improving moderation policies, addressing political bias concerns, and fixing technical issues to ensure a positive user experience for all.

Original App Link

https://apps.apple.com/us/app/quora/id456034437?uo=2