Customer Reviews (41)

Kyle Boudreau • 2025-06-16T15:28:28.894Z

App just hangs, cannot access the content or even log in.

Charlie Davis • 2025-04-14T12:46:07.630Z

Daylight has helped me in ways that prescription medication really hasnt - the knowledge and techniques learned have been critical for me in understanding anxiety better - that was a major piece missing for me in traditional prescription meds. I use it regularly and encourage others to see if it works for them as well!

Sairah Brighton • 2025-02-16T00:50:14.364Z

It's a decent app for mental health check-ins, but it doesn't seem to be designed with neurodivergent people in mind. The guided talks are too slow to get to the point, and the activities are too general.

Summary of Key Insights

The Daylight app aims to reduce anxiety through short, interactive sessions. While some users find it helpful and calming, many report significant technical issues, accessibility problems, and limitations in its approach to anxiety management. The app has a polarized rating distribution, with a large number of 1-star and 5-star reviews, indicating a significant divide in user experience. The overall sentiment is mixed, with positive feedback highlighting the app's ease of use and helpful techniques, while negative feedback focuses on bugs, login problems, lack of accessibility features (captions), and the inability to skip sections or customize the experience. The app's reliance on employer or health plan access is also a significant barrier for many potential users.

Quantitative Metrics:

  • Overall Rating: Based on the review distribution, the average rating would be low, likely around 2.5 stars.
  • Score Distribution:
    • 5-star: 29.3%
    • 4-star: 4.9%
    • 3-star: 9.8%
    • 2-star: 19.5%
    • 1-star: 36.6%

Data & Methodology Overview

  • Data Sample Size: 41 reviews
  • Time Frame: Not specified, but assumed to be recent based on the content of the reviews (e.g., mentions of recent updates).
  • Analysis Methods: Primarily qualitative analysis, involving identifying recurring themes, sentiments, and pain points expressed in the user reviews. Simple frequency counts were used to identify the most common issues.

Key User Pain Points

  • Technical Issues: The most frequently reported issues are technical problems, including login failures, the app freezing or crashing, difficulty loading content, and general unresponsiveness. This significantly hinders the user experience and prevents users from accessing the app's features.
  • Password/Login Problems: Many users report being unable to log in, even after changing their password multiple times. This is a major source of frustration and prevents them from using the app.
  • Lack of Accessibility: Several users mention the absence of closed captions, making the app inaccessible to those with hearing impairments.
  • Inflexibility and Lack of Customization: Users dislike the inability to skip sections, customize the pace, or tailor the content to their specific needs. Some find the guided talks too slow or the exercises too general.
  • Limited Access: The requirement for an employer or health plan account prevents many individuals from accessing the app, even if they are willing to pay for it themselves.
  • Poor UI/UX: Some users find the user interface confusing or difficult to navigate, leading to a frustrating experience. This includes a lack of clarity on how to check in or modify goals.
  • Ineffectiveness for Some Users: Some users found the app unhelpful for their specific type of anxiety or depression. Some neurodivergent users found the app not designed for them.
  • Reminder Issues: The reminders set up within the app do not function correctly.

Frequently Requested Features

  • Individual Subscription Option: Users frequently request the ability to purchase an individual subscription instead of relying on employer or health plan access.
  • Skip/Fast Forward Functionality: Users want the ability to skip sections or fast forward through content that is not helpful or relevant to them.
  • Closed Captions: A significant number of users request closed captions for accessibility.
  • More Customization Options: Users want more control over the app's content and pace, including the ability to tailor exercises to their specific needs and preferences.
  • Ability to Restart from the Beginning: Users want the ability to restart the program from the beginning.
  • Option to Opt-out of Notifications: Users want to be able to proceed without enabling notifications.

Strengths and Positive Aspects

  • Helpful Techniques: Many users find the app's techniques for managing stress and anxiety to be helpful and effective.
  • Ease of Use: Some users appreciate the app's simple and intuitive design, making it easy to use.
  • Short Sessions: The short, bite-sized sessions are appealing to users who have limited time.
  • Calming Audio and Visuals: Users appreciate the calming audio and aesthetically pleasing visuals.
  • Positive Impact: Some users report that the app has significantly helped them manage their anxiety and improve their overall well-being.
  • Minimal Information Input: Some users appreciate that they don't have to read a lot of information or answer a lot of questions.

Prioritized Action Recommendations

High Priority:

  • Fix Technical Issues: Address the reported technical issues (login failures, crashes, loading problems) immediately. This is the most critical issue affecting the user experience. Implement robust testing procedures to prevent future bugs.
  • Implement Closed Captions: Add closed captions to all audio and video content to improve accessibility for users with hearing impairments.
  • Improve Login Process: Streamline the login process and provide clear instructions for password resets.
  • Allow Skipping/Fast Forwarding: Implement functionality to allow users to skip sections or fast forward through content that they find unhelpful.

Medium Priority:

  • Offer Individual Subscription Option: Provide an option for users to purchase an individual subscription, removing the reliance on employer or health plan access.
  • Enhance Customization Options: Add more customization options to allow users to tailor the app's content and exercises to their specific needs and preferences.
  • Improve UI/UX: Redesign the user interface to make it more intuitive and user-friendly.
  • Address Reminder Issues: Fix the app reminders, so they function correctly.
  • Consider Neurodiversity: Tailor the app for Neurodivergent people.

Low Priority:

  • Add Option to Restart Program: Allow users to restart the program from the beginning.

Opportunities for Startup Ideas

  • Accessibility-Focused Mental Health App: Develop a mental health app that prioritizes accessibility from the outset, including features like closed captions, adjustable font sizes, and alternative input methods.
  • Customizable Mental Health Platform: Create a platform that allows users to fully customize their experience, choosing the techniques, exercises, and content that best suit their individual needs.
  • Subscription-Based Mental Health Content Library: Offer a subscription service that provides access to a wide range of mental health resources, including guided meditations, educational videos, and interactive exercises.
  • Mental Health App for Neurodivergent Individuals: Develop a mental health app specifically designed for neurodivergent individuals.

Trends and Observations

  • Polarized Sentiment: The review distribution shows a clear divide between users who find the app very helpful and those who have a very negative experience. This suggests that the app's effectiveness may depend heavily on individual needs and preferences, and that technical issues are a major factor in user satisfaction.
  • Accessibility Concerns: The frequent requests for closed captions highlight a growing awareness of accessibility issues in app design.
  • Frustration with Lack of Control: Users express frustration with the lack of control over the app's content and pace, indicating a desire for more personalized and flexible experiences.

Conclusion

The Daylight app has the potential to be a valuable tool for managing anxiety, but it is currently hampered by significant technical issues, accessibility problems, and a lack of customization options. Addressing these issues should be the top priority for the development team. Offering an individual subscription option and improving the user interface would also enhance the app's appeal. Overall, while some users find the app helpful, the negative reviews suggest that significant improvements are needed to provide a consistently positive and accessible user experience.

Original App Link

https://play.google.com/store/apps/details?id=com.bighealth.daylight.platgen.production