Customer Reviews (100)

Kiyar Kiyu • 2025-03-31T06:10:01.814Z

🎉🎉

Mandar Mohan Marathe • 2025-03-31T03:57:24.608Z

Facing issues. Couldn't get help from Volunteer support. How telegram can send random msgs to all my contacts? I uninstalled app after that. and after reinstall again, it's ask me for login for several times. I lost my all chats, Couldn't back up that also.

nibbutha thineth • 2025-03-31T00:38:18.803Z

good

Summary of Key Insights

Telegram X shows a mixed reception, with a significant number of users praising its speed and features, while others experience critical issues, particularly with SMS verification and account access. The app has a relatively high proportion of 5-star reviews (60%), but the large number of 1-star reviews (23%) highlights substantial problems that need addressing. Key strengths include its perceived improvement over the standard Telegram app, while weaknesses center on login issues, lack of customer support, and potential scam activity. Overall sentiment is polarized, with both highly satisfied and deeply frustrated users.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified (assuming recent reviews)
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently occurring words and phrases to pinpoint common themes and issues.
    • Frequency Analysis: Counting the number of times specific issues or features are mentioned.

Key User Pain Points

  • SMS Verification Issues: A significant number of users report not receiving SMS verification codes, preventing them from logging in or creating accounts. This is the most prevalent issue.
  • Account Blocking/Banning: Several users report being banned or having their accounts deleted without explanation or warning.
  • Lack of Customer Support: Users express frustration with the lack of response from Telegram support when facing issues.
  • Scam Activity: One user explicitly accuses the app of being linked to scammers and reports being banned for reporting them.
  • Chat Loss/Backup Issues: One user reports losing all chats and being unable to back them up.
  • Translation Feature Issues: One user reports that the language translation feature barely works.
  • Download Issues: One user reported download issues after a recent update.

Frequently Requested Features

  • Reliable SMS Verification: Implicitly requested by users struggling to receive codes.
  • Improved Customer Support: Users need a responsive channel for resolving account and technical issues.
  • Stable app updates Users want updates that do not negatively impact existing features.

Strengths and Positive Aspects

  • Speed and Performance: Some users find Telegram X faster and smoother than the standard Telegram app.
  • Useful Features: Several users find the app helpful and enjoy its features.
  • General Satisfaction: A substantial portion of users express overall satisfaction with the app, describing it as "good," "very good," or "excellent."
  • Good for older phones: One user mentioned it's good for older version phones.

Prioritized Action Recommendations

High Priority:

  • Address SMS Verification Issues: Investigate and resolve the reasons why users are not receiving SMS verification codes. Implement alternative verification methods (e.g., email verification) as a backup.
  • Improve Customer Support: Establish a responsive customer support system to address user inquiries and resolve issues promptly. Provide clear explanations for account bans and offer appeal processes.
  • Investigate Scam Reports: Thoroughly investigate reports of scam activity and implement measures to prevent and combat scams on the platform.

Medium Priority:

  • Fix Bugs: Address any reported bugs, such as the download issue mentioned in one of the reviews.
  • Improve Translation Feature: Enhance the accuracy and reliability of the language translation feature.
  • Clarify Account Banning Policies: Provide transparent guidelines on the reasons for account bans and offer a clear appeal process.
  • Improve Backup Functionality: Ensure reliable chat backup and restore functionality to prevent data loss.

Low Priority:

  • UI/UX Enhancements: While not a primary concern, consider minor UI/UX improvements based on user feedback.

Opportunities for Startup Ideas

  • Enhanced Anti-Scam Tools: Develop and integrate advanced anti-scam tools into messaging apps, including AI-powered scam detection and reporting mechanisms.
  • User-Friendly Account Recovery: Create a streamlined and user-friendly account recovery process that addresses common issues like SMS verification failures.
  • Proactive Customer Support: Implement proactive customer support features, such as automated issue detection and personalized assistance.

Trends and Observations

  • Language Preference: The majority of reviews are in English, but there are also reviews in other languages, indicating a global user base.
  • Negative Sentiment Focus: Negative reviews tend to focus on technical issues (SMS verification, account access) and customer support problems.
  • Positive Sentiment Focus: Positive reviews often highlight the app's speed, performance, and general usefulness.

Conclusion

Telegram X has the potential to be a highly successful alternative Telegram client. However, the significant issues surrounding SMS verification, account bans, and customer support are hindering its growth and damaging its reputation. Addressing these critical pain points is essential for improving user satisfaction and fostering a positive user experience. Prioritizing these improvements will be crucial for the app's long-term success.

Original App Link

https://play.google.com/store/apps/details?id=org.thunderdog.challegram