Customer Reviews (100)

Stacey Hoye • 2025-10-13T21:38:11.453Z

is making unauthorized purchase is from my PayPal. I did not agree to any kind of purchases. I have emailed and asked you to stop and you won't stop taking my money.

J G • 2025-10-13T12:21:00.533Z

awesome

gareth lynch • 2025-10-12T18:20:04.103Z

quick and easy

Summary of Key Insights

The Plant App - Plant Identifier receives mixed reviews. While many users praise its accuracy, speed, and ease of use in identifying plants, a significant portion express strong dissatisfaction with billing practices, deceptive "free trial" claims, and difficulties in canceling subscriptions. The app's disease identification feature and customer support also receive criticism. The overall sentiment is skewed negatively due to these billing and cancellation issues, despite positive feedback on the core plant identification functionality. The rating distribution shows a polarization, with a large number of 5-star (52%) and 1-star (34%) reviews.

Key Strengths:

  • Accurate plant identification (according to many users)
  • Quick and easy to use

Key Weaknesses:

  • Misleading "free trial" claims and unexpected charges
  • Difficult subscription cancellation process
  • Poor customer support (AI-driven, unhelpful)
  • Disease identification feature unreliable
  • Occasional app corruption/buffering issues
  • Unauthorized charges
  • Misidentification of plants

Quantitative Metrics:

  • Overall Rating: Not explicitly stated, but can be inferred from the score distribution.
  • 5-Star Reviews: 52%
  • 4-Star Reviews: 8%
  • 3-Star Reviews: 2%
  • 2-Star Reviews: 4%
  • 1-Star Reviews: 34%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent given the nature of app reviews.
  • Analysis Methods: Manual sentiment analysis and keyword extraction to identify recurring themes and user opinions.

Key User Pain Points

  • Unexpected Charges/Misleading Free Trial: Many users report being charged without clear consent or after attempting to cancel a "free trial." The app is perceived as deceptive in its advertising of a free service. This is the most significant pain point.
  • Difficult Cancellation Process: Users struggle to cancel subscriptions, often finding the process unclear or impossible through the app. Some are directed to external websites or experience continued charges even after cancellation attempts.
  • Ineffective Customer Support: Users describe customer support as unhelpful, often citing AI-driven responses that fail to resolve their issues.
  • Disease Identification Issues: The disease identification feature is reported as inaccurate or non-functional by some users.
  • App Functionality Issues: Some users report app corruption, buffering problems, or the app not working at all.
  • Misidentification: Some users reported the app giving wrong answers.

Frequently Requested Features

  • Clearer Subscription Information Upfront: Users want transparency regarding subscription costs and trial periods before installation.
  • Easier Cancellation Process: A simple, in-app cancellation option is highly desired.
  • Improved Customer Support: Users want access to real human support for billing and technical issues.
  • More Accurate Disease Identification: Improved accuracy and reliability of the disease identification feature.

Strengths and Positive Aspects

  • Accurate Plant Identification: Many users praise the app's ability to quickly and accurately identify plants.
  • Ease of Use: Some users find the app simple and easy to navigate.
  • Speed: Users appreciate the quick identification process.
  • Helpful for Plant Care: Some find the plant care guides and reminders useful.
  • Educational Value: Some users appreciate the recommended articles and plant descriptions.

Prioritized Action Recommendations

High Priority:

  • Address Billing Practices: Immediately rectify misleading "free trial" advertising and ensure transparent subscription information before users commit. Implement clear and upfront pricing details.
  • Simplify Cancellation Process: Implement a straightforward, in-app cancellation option. Provide clear instructions and confirmation of cancellation.
  • Improve Customer Support: Provide access to human customer support for billing and technical issues. Train support staff to handle cancellation requests efficiently.

Medium Priority:

  • Enhance Disease Identification Accuracy: Invest in improving the accuracy and reliability of the disease identification feature.
  • Fix App Functionality Issues: Address reported app corruption, buffering problems, and camera issues.
  • Improve Plant Identification Accuracy: Address any plant misidentification problems.

Low Priority:

  • Enhance Recommended Articles: Continue providing informative and engaging articles about plants.
  • Expand Plant Database: Continuously update the plant database with new species.

Opportunities for Startup Ideas

  • Subscription Management App for Plant Apps: An app that centralizes subscription management for various plant identification apps, providing clear billing information and easy cancellation options.
  • AI-Powered Customer Support Training: A platform that trains AI chatbots to handle customer support inquiries for plant apps, focusing on billing and cancellation issues.
  • Community-Driven Plant Identification Verification: A system where users can verify plant identifications made by the app, improving accuracy through crowd-sourced knowledge.

Trends and Observations

  • Negative Sentiment Dominated by Billing Issues: The primary driver of negative sentiment is related to billing and subscription practices, overshadowing positive feedback on core functionality.
  • Polarized Ratings: The large number of 1-star and 5-star reviews suggests a significant divide in user experience, likely stemming from billing issues versus successful plant identification.
  • Recurring Complaints about "Free" Claims: Multiple users highlight the misleading nature of the "free" claim, indicating a need for clearer communication.

Conclusion

The Plant App - Plant Identifier has the potential to be a valuable tool for plant enthusiasts. However, its current billing practices and difficult cancellation process are severely damaging its reputation. Addressing these issues should be the top priority. Improving customer support and enhancing the accuracy of disease identification will further improve the user experience. The app's success hinges on establishing trust with users through transparent and ethical business practices.

Overall Recommendation: Prioritize fixing the billing and cancellation issues immediately. Without addressing these concerns, the app's long-term success is unlikely, regardless of its plant identification capabilities.

Original App Link

https://play.google.com/store/apps/details?id=com.scaleup.plantid