Customer Reviews (100)

BeUrOn BeUrOn • 2025-07-20T09:57:42-07:00

Wonderful

Channi1313 • 2025-07-20T08:45:33-07:00

Best explanation

Roh.Kun • 2025-07-19T06:01:54-07:00

I am always having a problem finding my paid course whenever i log into my app via phone. The UI is so bad that it doesn’t even have a section for whatever course i am enrolled in and literally i always have to wait some time to find my course. Hope it gets into notice. Thanks

Summary of Key Insights

The Physics Wallah app aims to provide affordable, quality education. While many users praise the teaching quality and affordability, a significant number report technical issues, particularly on iOS (especially iPads) and Macs. The app suffers from bugs, lagging, and missing features compared to the Android version and website. The sentiment is mixed, with positive reviews often offset by complaints about functionality and customer support responsiveness. Overall, the app has a good foundation but needs significant technical improvements and better cross-platform consistency. The quantitative metrics show a polarized distribution, with many 5-star reviews but also a substantial number of 1-star reviews, highlighting the inconsistency in user experience. The overall rating leans positive due to the volume of 5-star reviews (43%), but the 1-star reviews (22%) are a significant concern.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the nature of app reviews.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently mentioned terms related to bugs, features, and user experience.
    • Frequency Analysis: Counting the number of times specific issues or features are mentioned.

Key User Pain Points

  • iOS Issues (especially iPad): Many users report bugs, lagging, missing features (XP, leaderboard, streaks), and difficulty accessing content (DPPs, notes, live classes) on iOS devices, particularly iPads. This is a major and recurring theme.
  • Mac App Issues: Some users report the Mac app not working at all or lacking functionality, hindering their ability to study offline.
  • Technical Glitches: Buffering videos, app freezing, login resets, tests disappearing, and notes not loading are common complaints across devices.
  • Poor Customer Support: Several users express frustration with the lack of responsiveness or resolution from customer support, even after multiple complaints. Suspended accounts for providing feedback is a serious concern.
  • Missing Content/Access Issues: Some users report purchasing batches but not receiving access or finding content only in English when they purchased a Hindi batch.
  • Inconsistent Experience: Users note feature disparities between the iOS app, Android app, and website.
  • Live Class Issues: Difficulties attending live classes, streams not starting, and syncing problems.

Frequently Requested Features

  • iOS Feature Parity: Users want the same features available on iOS as on Android and the website (XP, leaderboard, streaks, DPP battleground, offline download).
  • Bookmark Feature: A bookmark feature for lectures and DPP questions is a common request.
  • Lock Screen Option: A lock screen option within the app to prevent distractions.
  • Mac App Improvements: A functional and feature-complete Mac app with offline video download capabilities.
  • Low-Bandwidth Mode: A low-bandwidth mode for smoother streaming on slower internet connections.

Strengths and Positive Aspects

  • Affordable Education: Users consistently praise the app for providing affordable, quality education.
  • Good Teaching Quality: The teaching quality of the instructors is highly regarded.
  • Comprehensive Content: Users appreciate the rich content and comprehensive coverage of topics.
  • Helpful for Exam Preparation: Many users report improved grades and successful exam preparation using the app.
  • Teacher Interaction: Direct interaction with teachers and doubt-clearing is valued.

Prioritized Action Recommendations

  • High Priority:
    • Fix iOS Bugs and Improve Performance: Address the widespread bugs, lagging, and missing features on iOS, especially on iPads. This is the most pressing issue.
    • Improve Customer Support Responsiveness: Respond to user complaints promptly and provide effective solutions. Investigate and address claims of unfair account suspensions.
    • Ensure Content Accessibility: Resolve issues with batch access and language discrepancies.
    • Fix Mac App Issues: Make the Mac app functional and feature-complete.
  • Medium Priority:
    • Implement Requested Features: Add bookmarking, a lock screen option, and a low-bandwidth mode.
    • Standardize Feature Set: Ensure feature parity across all platforms (iOS, Android, website).
    • Improve Live Class Stability: Address streaming issues and syncing problems in live classes.
  • Low Priority:
    • Address UI/UX Issues: Improve the app interface based on user feedback.

Opportunities for Startup Ideas

  • Personalized Learning Platform: Integrate AI to personalize learning paths based on student performance and learning styles.
  • Doubt-Solving Marketplace: Create a marketplace where students can connect with tutors for personalized doubt-solving sessions.
  • Offline Content Delivery System: Develop a robust system for delivering offline content that addresses buffering and accessibility issues.
  • Educational Game Integration: Incorporate gamified elements and educational games to enhance engagement and learning.

Trends and Observations

  • Strong Positive Sentiment Towards Teachers: The teachers are consistently praised, indicating a strong brand asset.
  • iOS Discontent: A significant portion of negative reviews are from iOS users, particularly iPad users, highlighting platform-specific issues.
  • Feature Requests Focus on Productivity: Users are requesting features that improve their study efficiency (bookmarks, lock screen).
  • Language Preference: While not explicitly stated, there's a hint of a need for more English content based on one review.

Conclusion

The Physics Wallah app has a strong foundation with its affordable education and quality teaching. However, significant technical issues, particularly on iOS devices and the Mac app, are hindering the user experience. Addressing these issues, improving customer support, and implementing requested features are crucial for retaining users and achieving the app's mission. The app should prioritize fixing bugs and ensuring a consistent experience across all platforms. Improved customer support is also critical to build trust and address user frustrations.

Overall Recommendation: Focus on technical improvements and platform consistency before expanding features. Prioritize iOS and Mac app stability.

Original App Link

https://apps.apple.com/in/app/physics-wallah/id1641443555