Customer Reviews (500)

Hangs in iOS • 2025-04-15T12:37:18-07:00

App hangs frequently, not work properly in ios

KUNAL KUMAR JHA • 2025-04-14T23:52:27-07:00

Logouts automatically

Mukesh Ambani143 • 2025-04-14T08:29:36-07:00

MBBS confirm

Summary of Key Insights

The Physics Wallah app receives mixed reviews, with a significant number of users praising its affordability, high-quality faculty, and engaging teaching methods. However, a substantial portion of users, particularly those on iOS devices (especially iPads), report numerous technical issues, including frequent crashes, login problems, blank screens, and missing features compared to the Android version. This disparity in performance across platforms is a major weakness. While the core content and teaching are well-received, the app's instability and feature inconsistencies significantly detract from the user experience, leading to frustration and impacting study efficiency. The overall rating distribution shows a polarized view, with a strong base of 5-star reviews balanced by a concerning number of 1-star reviews highlighting critical issues.

Overall Rating: Mixed, leaning positive due to content quality, but marred by technical issues, especially on iOS.

Score Distribution:

  • 5 Stars: 43.2% (216/500)
  • 4 Stars: 12.4% (62/500)
  • 3 Stars: 11.4% (57/500)
  • 2 Stars: 7.6% (38/500)
  • 1 Star: 25.4% (127/500)

Key Strengths:

  • Affordable and accessible education
  • High-quality and engaging faculty
  • Rich and informative content

Key Weaknesses:

  • Frequent technical issues, especially on iOS (iPad)
  • Inconsistent feature availability across platforms (iOS vs. Android)
  • Login problems and app crashes
  • Lack of responsiveness from customer support in some cases

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but reviews appear to be relatively recent (within the last year or so).
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on language used.
    • Keyword Extraction: Identifying frequently mentioned issues and features.
    • Frequency Analysis: Counting the occurrences of specific problems and requests.
    • Platform Specific Analysis: Focusing on issues and feature requests specific to iOS users.

Key User Pain Points

  • iOS App Instability (High Priority): Many users report frequent crashes, freezes, blank screens, and general unresponsiveness, particularly on iPads. This is the most critical issue.
  • Login Issues (High Priority): Recurring problems with automatic logouts, OTP verification failures, and inability to log in on multiple devices.
  • Missing Features on iOS (High Priority): Key features like Community, Saarthi, Infinite Mentorship, AI Guru, and DPP Battleground are often unavailable or malfunctioning on iOS devices compared to Android.
  • Live Lecture Issues (Medium Priority): Problems with live lectures freezing, buffering, not loading, or automatically pausing.
  • Download Problems (Medium Priority): Difficulties downloading lectures, notes, or other materials; downloaded content not appearing in the download list; and inability to access downloaded content offline.
  • Customer Support Responsiveness (Medium Priority): Some users complain about slow or unhelpful responses from customer support, especially regarding technical issues.
  • Batch Access Problems (Medium Priority): Users are facing issues in accessing their enrolled batches, and videos are not visible.
  • Payment and Refund Issues (Low Priority): A few users reported issues with payments not processing correctly or difficulties obtaining refunds.

Frequently Requested Features

  • Community Tab on iOS: A highly requested feature for iOS users to connect with peers and teachers.
  • Saarthi/Mentorship Features on iOS: Access to doubt-clearing and mentorship programs on iOS devices.
  • AI Guru on iOS: Implementation of the AI-powered doubt-solving feature for iOS users.
  • DPP Battleground on iOS: Availability of the DPP Battleground feature for iOS users.
  • Background Download: Ability to download lectures in the background on iOS.
  • Improved Video Player: Features like skip forward/backward (10 seconds), picture-in-picture (PiP) mode, and playback speed control.
  • Landscape Mode for Notes: Users want the ability to view notes in landscape mode on iPads.
  • Improved Offline Access: Reliable access to downloaded content without requiring an internet connection.
  • Multiple Account Support: The ability to log in with multiple accounts on the same device.

Strengths and Positive Aspects

  • Affordable Education: Users consistently praise the affordability of the courses and materials.
  • High-Quality Faculty: The teachers are described as knowledgeable, engaging, and supportive. Many reviews mention specific teachers by name and express appreciation for their teaching style.
  • Engaging Teaching Methods: The use of chemistry raps, 3D models, and other interactive methods is well-received.
  • Comprehensive Content: The app covers a wide range of subjects and exams, including IIT JEE, NEET, NDA, and board exams.
  • Well-Structured Content: The availability of lecture-wise notes and topic-wise assignments is appreciated.
  • Straightforward Enrollment: Users find it easy to enroll in batches.

Prioritized Action Recommendations

High Priority:

  • Improve iOS App Stability: Invest significant resources in fixing the crashes, freezes, and blank screen issues on iOS devices, especially iPads. Conduct thorough testing on various iOS versions and devices.
  • Address Login Issues: Resolve the recurring login problems and OTP verification failures. Implement a more reliable authentication system.
  • Implement Missing Features on iOS: Prioritize the development and release of missing features on iOS, including Community, Saarthi/Mentorship, AI Guru, and DPP Battleground. Ensure feature parity across platforms.

Medium Priority:

  • Optimize Live Lecture Streaming: Improve the stability and performance of live lecture streaming, addressing buffering and freezing issues.
  • Enhance Download Functionality: Fix download problems, ensure downloaded content appears in the download list, and enable reliable offline access.
  • Improve Customer Support Responsiveness: Increase customer support staffing and improve response times to address technical issues and user queries.
  • Investigate Batch Access Problems: Address the issues of batch access and videos not being visible.

Low Priority:

  • Address Payment and Refund Issues: Resolve any remaining payment processing or refund difficulties.

Opportunities for Startup Ideas

  • Platform-Specific App Optimization Services: A service that specializes in optimizing educational apps for different mobile platforms, addressing the fragmentation issues seen with Physics Wallah.
  • AI-Powered Cross-Platform Testing: An AI-driven testing platform that automatically identifies and reports inconsistencies in app functionality and performance across different operating systems and devices.
  • Doubt-Solving as a Service: Offer a white-labeled, AI-enhanced doubt-solving platform that educational companies can integrate into their apps.

Trends and Observations

  • iOS vs. Android Disparity: A clear trend is the significant difference in app performance and feature availability between iOS and Android. iOS users, especially those on iPads, consistently report more problems.
  • Language Preferences: While most content seems to be in Hindi or Hinglish, a few users express a need for courses in other regional languages or English subtitles.
  • Desire for Enhanced Features: Users are actively requesting features that enhance their learning experience, such as community forums, mentorship programs, and AI-powered tools.
  • Persistence of Bugs: Some users report the same issues persisting over several months, indicating a need for more effective bug fixing and testing processes.
  • Impact on Study: Technical glitches and lack of feature parity are directly affecting students' ability to study and prepare for exams.

Conclusion

The Physics Wallah app has a strong foundation with its affordable pricing, high-quality faculty, and engaging teaching methods. However, the significant technical issues on iOS, especially on iPads, and the inconsistent feature availability across platforms are major drawbacks that need immediate attention. Addressing these issues should be the top priority to improve user satisfaction and maintain the app's reputation. Investing in iOS app optimization, improving customer support, and ensuring feature parity across platforms are crucial steps for the long-term success of the Physics Wallah app. A more robust and reliable app experience will allow students to fully benefit from the excellent content and teaching that Physics Wallah offers.

Overall Recommendation: Prioritize iOS app optimization and feature parity.

Original App Link

https://apps.apple.com/in/app/physics-wallah/id1641443555