Customer Reviews (100)

santosh kumar mishra • 2025-07-11T08:56:09.280Z

गुड सर्विस

Shripriya Manikam • 2025-07-10T01:52:05.199Z

worst astrology app ever earned coins got 0 by vama and there is no reward is working there are many other Apps much better than this I stopped using this aap

Aliya Vasim • 2025-07-09T18:46:01.731Z

the app was working fine before but after recent update all my money earned from the spin wheel and reward from opening the app got vanished plz solve this issue

VAMA - Puja, Astro, Horoscope App Review Analysis

1. Summary of Key Insights

The VAMA app aims to be an all-in-one spiritual platform offering astrology services, online puja booking, live darshan, and more. While a significant portion of users (60%) express satisfaction (5-star reviews), a substantial number (31%) report negative experiences (1-star reviews). The positive feedback highlights the convenience of online pujas, live darshan, and helpful customer support. However, negative reviews point to issues with disappearing wallet balances, fake astrologers, unfulfilled puja promises, and poor customer service responsiveness. The app's perceived trustworthiness is a major point of contention, with many users labeling it a scam. Overall sentiment is mixed, with a strong polarization between satisfied and dissatisfied users. The frequent complaints about disappearing balances and unfulfilled promises are particularly concerning and require immediate attention.

Key Strengths:

  • Convenient access to pujas and live darshan from home.
  • Helpful customer support (mentioned in some reviews).
  • Wide range of services offered (astrology, puja, etc.).

Key Weaknesses:

  • Disappearing wallet balances and unexplained deductions.
  • Perceived lack of transparency and trustworthiness.
  • Poor customer service responsiveness (contradicts positive feedback).
  • Potentially fake or inaccurate astrology readings.
  • Unfulfilled promises regarding puja performance and prasad delivery.
  • Frequent changes to rewards and earning structures, leading to user frustration.

Overall Sentiment: Mixed, with a significant negative undercurrent.

Quantitative Metrics:

  • Overall Rating: N/A (Needs to be calculated from the score distribution)
  • 5-Star Reviews: 60%
  • 4-Star Reviews: 4%
  • 3-Star Reviews: 3%
  • 2-Star Reviews: 2%
  • 1-Star Reviews: 31%
  • Score Distribution: {"1":31,"2":2,"3":3,"4":4,"5":60}

2. Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but likely represents a recent snapshot of user feedback.
  • Analysis Methods:
    • Sentiment analysis (categorizing reviews as positive, negative, or neutral).
    • Keyword extraction (identifying frequently mentioned topics and issues).
    • Thematic analysis (grouping reviews based on common themes, such as customer service, wallet balance issues, etc.).

3. Key User Pain Points

  • Disappearing Wallet Balances/Deductions: Numerous users reported their earned coins or wallet balances vanishing without explanation or prior notice. This is a major source of frustration and distrust.
  • Unfulfilled Puja Promises: Users complained about not receiving puja videos, prasad delivery, or experiencing any benefits after paying for pujas.
  • Poor Customer Service: Many users reported a lack of response from customer service when addressing issues or seeking assistance. This includes WhatsApp support and in-app support.
  • Fake or Inaccurate Astrology Readings: Some users questioned the authenticity and accuracy of the astrology readings, labeling the astrologers as "fake."
  • Frequent Changes to Rewards System: Changes to the rewards system, such as reduced coin values or discontinued earning activities, led to user dissatisfaction and a feeling of being misled.
  • Scam Accusations: Several users explicitly accused the app of being a scam, citing issues with payments, unfulfilled promises, and disappearing balances.
  • Technical Issues: Some users reported technical issues like the app not opening after updates or difficulty adding their location.

4. Frequently Requested Features

  • Stable and Transparent Wallet System: Users want a reliable wallet system where their balances are not arbitrarily deducted or disappear.
  • Responsive Customer Support: Users expect timely and helpful responses from customer service when they encounter issues.
  • Accurate and Authentic Astrology Readings: Users desire genuine and reliable astrological insights.
  • Reliable Puja Performance and Delivery: Users expect the promised pujas to be performed correctly and the associated benefits (videos, prasad) to be delivered as advertised.
  • Clear Communication about Changes: Users want to be informed about any changes to the app's features, rewards system, or policies.
  • Improved App Stability: Fix technical issues that prevent the app from opening or functioning correctly.

5. Strengths and Positive Aspects

  • Convenience: The app offers a convenient way to access pujas and live darshan from the comfort of home.
  • Wide Range of Services: Users appreciate the variety of services offered, including astrology, puja booking, live darshan, and tarot reading.
  • Helpful Customer Support (in some cases): Some users reported positive experiences with customer support, highlighting their responsiveness and helpfulness.
  • Accessibility: The app provides access to spiritual practices regardless of geographical location.
  • Personalized Pujas: The app offers personalized pujas incorporating name and gotra.

6. Prioritized Action Recommendations

High Priority:

  • Investigate and Resolve Wallet Balance Issues: Immediately address the reports of disappearing wallet balances and unexplained deductions. Implement a transparent and reliable wallet system with clear explanations for any deductions. This is critical for restoring user trust.
  • Improve Customer Service Responsiveness: Enhance customer service responsiveness by providing faster and more helpful support through all channels (WhatsApp, in-app support, email). Train support staff to handle user inquiries effectively and empathetically.
  • Ensure Puja Fulfillment and Delivery: Implement measures to guarantee that all promised pujas are performed correctly and that videos and prasad are delivered as advertised. Provide users with tracking information and regular updates on the status of their pujas.
  • Address "Scam" Accusations: Take the accusations of being a scam seriously and implement measures to demonstrate transparency and trustworthiness. This includes providing clear information about pricing, policies, and guarantees.

Medium Priority:

  • Evaluate and Improve Astrology Service Quality: Implement quality control measures to ensure the accuracy and authenticity of astrology readings. Consider providing certifications or background checks for astrologers.
  • Communicate Changes Transparently: Clearly communicate any changes to the app's features, rewards system, or policies to users in advance. Provide detailed explanations for the changes and address any concerns or questions.
  • Improve App Stability and Performance: Address any technical issues that are causing the app to crash or malfunction. Optimize the app for performance and stability.

Low Priority:

  • Review and Refine Rewards System: While the frequent changes are frustrating, revisit the rewards structure to ensure it aligns with business goals while still offering value to users.

7. Opportunities for Startup Ideas

  • Independent Puja Verification Service: A service that verifies the performance of online pujas and provides users with independent confirmation and documentation.
  • Astrologer Certification and Review Platform: A platform that certifies astrologers based on their qualifications and provides users with reviews and ratings to help them choose reputable practitioners.
  • Spiritual E-Wallet with Escrow: A secure e-wallet specifically designed for spiritual transactions, with escrow services to protect users from fraud and ensure that services are delivered as promised.
  • Transparency-Focused Spiritual App: An app that prioritizes transparency and accountability, providing users with detailed information about pricing, policies, and service guarantees.

8. Trends and Observations

  • Language Preference: Reviews are written in a mix of English and Hindi, suggesting a diverse user base.
  • Negative Sentiment Focus: Negative reviews tend to focus on financial issues (disappearing balances, unfulfilled promises) and customer service.
  • Impact of Updates: Updates seem to have a significant impact on user sentiment, with some updates leading to negative feedback due to changes in the rewards system or app functionality.
  • Trust as a Key Factor: Trust is a critical factor for users of spiritual apps, and any perceived lack of transparency or trustworthiness can quickly erode user confidence.

9. Conclusion

The VAMA app has the potential to be a valuable platform for users seeking spiritual services and resources. However, the app is currently facing significant challenges related to trust, transparency, and customer service. Addressing the issues of disappearing wallet balances, unfulfilled promises, and poor customer service responsiveness is crucial for restoring user confidence and building a sustainable business. By prioritizing transparency, accountability, and customer satisfaction, VAMA can overcome these challenges and realize its full potential. A strong recommendation is to prioritize addressing the "High Priority" issues listed above immediately.

10. Original App Link

https://play.google.com/work/apps/details?id=com.rnselectastro