Customer Reviews (100)

Francine Stepanoff • 2025-03-25T04:16:57.835Z

completely love the downloaded songs playlists

Kyle Jones • 2025-03-25T03:52:58.529Z

I love it

Roland • 2025-03-24T23:19:22.868Z

Shes' got the Mic

Summary of Key Insights

The SiriusXM app receives mixed reviews, with a significant number of users reporting positive experiences while a considerable portion expresses frustration with various issues. The app's strength lies in its extensive content library, variety of channels, and ad-free music. However, recurring problems like the app starting unexpectedly, login issues, Android Auto integration problems, and difficulties with cancellation significantly detract from the user experience. While many appreciate the content, technical issues and billing concerns are major pain points. The overall sentiment is moderately positive, but the negative experiences are severe enough to warrant immediate attention. The app has an overall rating that leans towards positive, but the volume of 1-star reviews indicates serious underlying problems.

  • Overall Rating: Leans positive, but with significant negative feedback.
  • Key Strengths: Variety of content, ad-free music, and extensive channel selection.
  • Key Weaknesses: Unexpected app behavior (auto-starting), login issues, Android Auto problems, cancellation difficulties, and glitches.
  • Sentiment: Mixed, with many positive comments offset by serious negative experiences.
  • Score Distribution: 5-star (55%), 4-star (6%), 3-star (5%), 2-star (8%), 1-star (26%)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the content of the reviews (mentions of recent updates).
  • Analysis Methods: Sentiment analysis (categorizing reviews as positive, negative, or neutral based on keywords and phrases), keyword extraction (identifying frequently mentioned issues and features), and thematic analysis (grouping related issues and feature requests). This was all done manually based on the provided reviews.

Key User Pain Points

  • Unexpected App Behavior (Auto-Starting): Many users report the app randomly starting and playing in the background, even when not in use, often at high volume. This is a major annoyance and a source of alarm for some.
  • Android Auto Integration Issues: A significant number of users experience problems with Android Auto, including the app not working, channels not updating, libraries not showing up, and layout issues.
  • Login Issues: Some users report difficulty logging in, especially after updates or on new devices.
  • Cancellation Difficulties: Multiple users describe a difficult and frustrating cancellation process, sometimes involving long phone calls and unresolved charges.
  • Glitches and Instability: Users report various glitches, including the app crashing, songs stopping mid-stream, and channels not updating to the current live feed.
  • Repeating Music: Some users complain about excessive repetition of songs on music channels.
  • Poor Sound Quality: A few users mention poor sound quality.
  • Ads despite subscription: Some users reported they get ads even though they have a paid subscription.
  • Loss of progress in podcasts: When listening to podcasts, the episode will consistently stop mid episode and cut to a different one. If navigating back to the episode, the progress is lost and the podcast restarts.

Frequently Requested Features

  • Alarm Feature: Users want the ability to set alarms to wake up to specific stations.
  • Liked Playlist Functionality: Users desire the ability to create and manage liked playlists.
  • Widget for Easier Use: Users want a widget for easier access and control of the app.
  • Google Assistant Integration: Users want SiriusXM to be recognized as a music app in Google's metadata for Google Assistant.
  • Rewind/Skip functionality for live content: The ability to rewind or easily find earlier content.

Strengths and Positive Aspects

  • Variety of Content: Users appreciate the wide range of music, sports, news, talk shows, and podcasts available.
  • Ad-Free Music: The ad-free music experience is a major draw for many subscribers.
  • Extensive Channel Selection: Users enjoy the diverse selection of channels, including artist-specific stations.
  • Convenience: Users appreciate the ability to listen to their favorite content anywhere.
  • DJs and Personalities: Some users enjoy the DJs and personalities on the various channels.

Prioritized Action Recommendations

  • High Priority:
    • Fix the Auto-Starting Issue: This is the most frequently reported and disruptive problem. Investigate and resolve the issue immediately.
    • Improve Android Auto Integration: Address the reported issues with Android Auto functionality, including library display, channel updating, and app stability.
    • Streamline the Cancellation Process: Make the cancellation process easier and more transparent, reducing user frustration.
    • Address Login Issues: Resolve the reported login problems, ensuring a smooth and reliable login experience.
  • Medium Priority:
    • Reduce Music Repetition: Implement measures to reduce the repetition of songs on music channels.
    • Fix Podcast Playback Issues: Address the issue of podcasts stopping mid-episode and losing progress.
    • Improve App Stability: Address the reported glitches and crashes to improve overall app stability.
    • Investigate Sound Quality Reports: Look into reports of poor sound quality and make improvements as needed.
  • Low Priority:
    • Add Alarm Feature: Implement the requested alarm feature.
    • Implement Liked Playlist Functionality: Add the ability to create and manage liked playlists.
    • Create a Widget: Develop a widget for easier access and control of the app.
    • Improve Google Assistant Integration: Work with Google to register SiriusXM as a music app in Google's metadata for Google Assistant.

Opportunities for Startup Ideas

  • Smart Radio App with Enhanced Customization: An app that combines live radio with personalized playlists and AI-powered recommendations, addressing the desire for both curated content and individual control.
  • Subscription Management Service: A service that helps users manage and cancel subscriptions across various platforms, addressing the pain point of difficult cancellation processes. This could be a standalone app or a feature within a larger personal finance tool.
  • AI-Powered Radio DJ App: An app that allows users to create their own radio stations with AI-generated DJ commentary and personalized music selections.

Trends and Observations

  • Recurring Technical Issues: The persistence of technical issues, particularly the auto-starting problem, suggests a lack of thorough testing and quality control.
  • Android Auto Importance: The frequent mentions of Android Auto indicate its importance to SiriusXM users. Improving the Android Auto experience is crucial for user satisfaction.
  • Negative Impact of Updates: Some reviews suggest that recent updates have introduced new problems or worsened existing ones, highlighting the need for careful testing before releasing updates.
  • Billing Frustrations: Billing issues and cancellation difficulties are a recurring theme, indicating a need for improved customer service and more transparent billing practices.

Conclusion

The SiriusXM app offers a valuable service with its extensive content library and ad-free music. However, technical issues, billing concerns, and Android Auto integration problems are significantly detracting from the user experience. Addressing these pain points is crucial for improving user satisfaction and retaining subscribers. Prioritizing the fixes for the auto-starting issue, Android Auto integration, and cancellation process is essential. Overall, while the app has strengths, a concerted effort to address the reported issues is needed to realize its full potential.

Original App Link

https://play.google.com/store/apps/details?id=com.sirius