Customer Reviews (100)

Dallas Williams • 2025-01-29T21:15:07.556Z

Idk why I keep having issues with this app when it was literally updated for bugs earlier this month

yirga birhanu • 2025-01-08T20:36:28.161Z

perfect app.

Lupita Alday • 2025-01-06T21:55:05.800Z

Barcode is helpful

Summary of Key Insights

The EzWIC app has generally positive sentiment, with a high percentage of 5-star reviews. Users appreciate its convenience, particularly the barcode scanner for determining WIC-approved items and the ability to check benefit balances. However, recent updates seem to have introduced significant issues, especially related to dark mode incompatibility and balance display errors. These issues have led to a surge of negative reviews, indicating a critical need for immediate bug fixes and quality assurance improvements. The app's core functionality is valued, but its reliability is currently compromised.

  • Strengths: Ease of use, helpful barcode scanner, convenient balance checking (when working), overall positive sentiment before recent updates.
  • Weaknesses: Recent updates causing balance display errors, incompatibility with dark mode, frequent crashes, registration issues, and general app instability.
  • Overall Sentiment: Mixed. Previously positive, but recently trending negative due to update-related issues.
  • Overall Rating: While the current rating is high due to past positive reviews, the recent negative reviews suggest this is likely to decline if issues are not addressed.
  • Score Distribution: 5-star: 68%, 4-star: 3%, 3-star: 1%, 2-star: 6%, 1-star: 22%.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: The reviews appear to be a mix of recent and older reviews, with a noticeable cluster of negative reviews related to recent updates.
  • Analysis Methods: Sentiment analysis based on review text, keyword extraction to identify common issues and positive aspects, and frequency analysis to determine the prevalence of specific problems.

Key User Pain Points

  • Balance Display Errors: The most frequently reported issue is the inability to see the eWIC card balance after recent updates. This is a critical problem as it prevents users from effectively using their benefits.
  • Dark Mode Incompatibility: Many users report that the app no longer works when their phone is in dark mode, forcing them to change their system-wide settings, which is highly inconvenient and frustrating, especially for users with eyesight issues.
  • App Crashes and Instability: Several users mention frequent crashes and the app not loading or working correctly.
  • Registration Issues: Some users are unable to register their cards, with the app incorrectly stating that their card number or birthday is incorrect.
  • Scanner Inaccuracies: A few users reported that the barcode scanner provides inaccurate information, indicating that an item is WIC-approved when it is not.
  • Technical Errors: General "technical error" messages that prevent the app from loading.

Frequently Requested Features

  • Compatibility with Dark Mode: Users strongly desire the app to function correctly in dark mode, rather than requiring them to disable it system-wide.
  • Expanded State Support: Some users are requesting the app to be available in more states beyond the currently supported ones.
  • Reliable Balance Updates: Users need confidence that the app will accurately display their current benefit balance.

Strengths and Positive Aspects

  • Barcode Scanner: The barcode scanner is consistently praised as a helpful tool for identifying WIC-approved items.
  • Convenience: Users appreciate the app's convenience for checking balances, finding WIC clinics and stores, and managing appointments.
  • Ease of Use: Many users find the app easy to navigate and use, when it's working properly.
  • Helpful Information: The app provides valuable information about WIC benefits, food lists, and clinic locations.

Prioritized Action Recommendations

High Priority:

  • Fix Balance Display Errors: Immediately address the bug that prevents users from seeing their eWIC card balance. This is the most critical issue.
  • Restore Dark Mode Compatibility: Resolve the incompatibility with dark mode. Implement a proper solution that doesn't require users to change their system-wide settings.
  • Address App Crashes and Instability: Investigate and fix the causes of frequent crashes and loading errors.
  • Improve Quality Assurance: Implement more rigorous testing procedures before releasing updates to prevent similar issues in the future.

Medium Priority:

  • Fix Registration Issues: Resolve the problems that prevent users from registering their cards.
  • Improve Scanner Accuracy: Ensure that the barcode scanner provides accurate information about WIC-approved items. Regularly update the food list database.
  • Enhance Error Handling: Provide more informative error messages to help users understand and resolve issues.

Low Priority:

  • Expand State Support: Consider expanding the app's availability to other states based on demand and resources.
  • Improve Design Aesthetics: While not a critical issue, consider refreshing the app's design to improve its visual appeal.

Opportunities for Startup Ideas

  • WIC-Specific Recipe App: A recipe app that filters recipes based on available WIC-approved ingredients.
  • Personalized WIC Shopping Lists: An app that automatically generates shopping lists based on a user's WIC benefits and dietary needs.
  • WIC Benefit Tracking and Budgeting Tool: A more advanced tool that helps users track their WIC spending and budget their benefits effectively.

Trends and Observations

  • Negative Sentiment Shift: There's a clear shift towards negative sentiment following recent updates, highlighting the importance of thorough testing before releasing new versions.
  • Dark Mode Importance: The strong negative reaction to the dark mode incompatibility underscores the importance of considering accessibility features and user preferences during development.
  • Reliance on App Functionality: Users heavily rely on the app for essential functions like checking balances, indicating that reliability is paramount.

Conclusion

The EzWIC app has the potential to be a valuable tool for WIC participants. However, recent updates have introduced critical issues that are negatively impacting the user experience. Addressing these issues, particularly the balance display errors and dark mode incompatibility, should be the top priority. By focusing on reliability, quality assurance, and user feedback, the EzWIC app can regain its positive reputation and continue to serve its users effectively. A strong recommendation is to immediately roll back the problematic update or issue a patch that resolves the critical issues.

Original App Link

https://play.google.com/store/apps/details?id=gov.azbnp.ezwic&hl=en_US&gl=US