Customer Reviews (500)

warlock0674 • 2025-03-22T21:31:59-07:00

$100,000 to fully gear up. Gotta spend money on everything. I’ll play on my Nintendo switch and save money.

BlizzSuxAgain • 2025-03-22T19:08:03-07:00

Game itself is really stellar, but then you run into the predatory micro transactions. If you don’t spend $$, you have no chance. What a waste of great potential. I’d rather pay a flat fee than give these crooks thousands of my hard earned money. I’ve read some accounts have spent >100k!!! Let that sink in for a moment. UNINSTALL UNINSTALL!

NotAnotherDimê • 2025-03-22T18:19:32-07:00

This is hands down the most predatory money grab in history, you can spend $20,000 and still be a low level player. The entire game is built around making it so you have to spend money to get stronger, if that sounds like a game to you, you’re in luck! I’d suggest avoiding this game at all costs. You’ve been warned!

Summary of Key Insights

Diablo Immortal receives mixed reviews, with a significant divide between players who enjoy the gameplay and graphics and those who are highly critical of its monetization model and technical issues. The game is praised for its accessibility on mobile, engaging storyline, and smooth combat. However, the overwhelming sentiment from negative reviews centers around the "pay-to-win" nature of the game, where significant financial investment is perceived as necessary to compete at higher levels. Technical problems like crashes, excessive storage requirements, and login issues also contribute to negative experiences. There is a strong desire for more F2P friendly mechanics.

  • Overall Rating: The app has a mixed rating based on the provided data.
  • Sentiment: Polarized; positive reviews appreciate the gameplay and Diablo experience on mobile, while negative reviews heavily criticize the monetization model.
  • Key Strengths: Engaging gameplay, good graphics for a mobile game, familiar Diablo experience, accessibility.
  • Key Weaknesses: Aggressive "pay-to-win" mechanics, technical issues (crashes, storage), repetitive endgame content, perceived lack of F2P competitiveness.
  • Score Distribution:
    • 1-star: 25.8%
    • 2-star: 6.2%
    • 3-star: 8%
    • 4-star: 6.6%
    • 5-star: 53.4%

Data & Methodology Overview

  • Data Sample Size: 500 reviews.
  • Time Frame: Reviews appear to be recent, spanning through 2024.
  • Analysis Methods:
    • Sentiment analysis was performed to identify the overall tone of the reviews (positive, negative, neutral).
    • Keyword extraction was used to identify frequently mentioned topics and themes (e.g., "pay-to-win," "crashes," "graphics").
    • Review content was manually analyzed to categorize user pain points, feature requests, and positive aspects.
    • Quantitative analysis of star ratings to determine overall app sentiment

Key User Pain Points

  • Pay-to-Win Mechanics: This is the most prominent and recurring complaint. Players feel that significant financial investment is required to compete at higher levels, especially in PvP. Many mention spending substantial amounts of money and still feeling underpowered compared to "whales" (high-spending players). Some reviews go as far as saying one needs to spend tens of thousands of dollars to be competitive.
  • Technical Issues (Crashes & Bugs): Frequent crashes are a major source of frustration, disrupting gameplay and leading to lost progress. Some users report being unable to log in or experiencing black screen issues.
  • Excessive Storage Requirements: The game's large size and constant updates that require additional downloads are a significant burden, especially for users with limited storage space on their devices.
  • Repetitive Endgame Content: Once the main storyline is completed, many users find the endgame content to be repetitive and lacking in variety.
  • Account Issues: Some users reported losing characters, being unfairly banned, or having difficulty logging in due to authenticator issues.
  • Unbalanced PvP: Matchmaking issues and the perceived advantage of high-spending players in PvP create an unfair and frustrating experience for many.
  • Download Issues: A significant number of users reported issues with downloading the game or resources, even when they had sufficient storage space.
  • Lack of Customer Support: Some reviews indicate poor or non-existent customer support when users encounter issues.

Frequently Requested Features

  • Druid Class: Several users specifically requested the addition of the Druid class.
  • More F2P Friendly Mechanics: Many players want a fairer system that allows them to progress and compete without spending excessive amounts of money.
  • Offline Mode: A significant number of users desire the ability to play the game offline, especially since it's a mobile game.
  • Improved UI Customization: Some users want more control over the user interface, including the ability to move attack controls and disable pop-ups.
  • Controller Support Improvements: Some users suggest improvements to controller support.
  • More Content/Story: Users want more main story quests and endgame content to keep the game fresh.
  • Arabic Language Support: Several users requested Arabic language support.
  • More Armor Designs: Players have expressed interest in more armor options for character customization.
  • Hearthstone Reward: One user suggested a Hearthstone reward as a special event item.

Strengths and Positive Aspects

  • Engaging Gameplay: Many users praise the game's fast-paced, visceral combat and engaging storyline.
  • Good Graphics (for a mobile game): The graphics are generally considered to be impressive for a mobile game, capturing the dark atmosphere of the Diablo universe.
  • Accessibility: The game is praised for being easy to pick up and play, making it accessible to both casual and hardcore players.
  • Diablo Experience on Mobile: Many users appreciate being able to experience the Diablo franchise on their mobile devices.
  • Class Variety: Players appreciate the variety of classes available, each with unique playstyles.
  • Cross-Platform Play: The ability to play on both mobile and PC with the same account is seen as a positive feature.

Prioritized Action Recommendations

  • High Priority:
    • Address Pay-to-Win Concerns: Re-evaluate the monetization model to reduce the perceived advantage of high-spending players. Consider offering more ways for free-to-play players to earn valuable resources and compete effectively. Implement systems that reward skill and time investment rather than solely relying on financial spending.
    • Fix Technical Issues (Crashes & Bugs): Prioritize fixing the frequent crashes and bugs that disrupt gameplay. Invest in thorough testing and optimization to improve stability.
    • Optimize Storage Requirements: Reduce the game's overall size and minimize the need for constant additional downloads. Provide options for users to selectively download content based on their preferences.
  • Medium Priority:
    • Expand Endgame Content: Add more variety to the endgame content to reduce repetitiveness and keep players engaged.
    • Improve Matchmaking: Implement a fairer matchmaking system for PvP that takes into account player skill and gear level.
    • Enhance Customer Support: Improve the responsiveness and effectiveness of customer support to address user issues promptly.
    • Address Account Issues: Resolve issues related to lost characters, unfair bans, and login problems.
  • Low Priority:
    • Add Druid Class: Consider adding the Druid class, given the number of user requests.
    • Implement Offline Mode: Explore the feasibility of adding an offline mode for certain aspects of the game.
    • Improve UI Customization: Provide more options for users to customize the user interface.
    • Add Arabic Language Support: Consider adding Arabic language support to cater to a wider audience.

Opportunities for Startup Ideas

  • Fair Mobile RPG Platform: Create a mobile RPG platform that prioritizes skill-based gameplay and fair monetization models, avoiding the "pay-to-win" trap.
  • Mobile Game Optimization Service: Offer a service that helps mobile game developers optimize their games for performance and storage, addressing issues like crashes and excessive storage requirements.
  • Community-Driven Game Support Platform: Develop a platform that allows players to report bugs, suggest features, and receive timely responses from developers, fostering a stronger sense of community and collaboration.

Trends and Observations

  • Language Preferences: There are requests for Arabic and Chinese language support, suggesting a potential market in those regions.
  • Shifting Sentiment: Some reviews suggest that the game has become more "pay-to-win" over time, indicating a potential shift in the monetization model.
  • Technical Issues Persist: Despite updates, technical issues like crashes and download problems continue to be a recurring theme, suggesting that these problems are not being effectively addressed.

Conclusion

Diablo Immortal has the potential to be a highly successful mobile RPG, but its "pay-to-win" monetization model and technical issues are significant barriers to widespread adoption and long-term player retention. Addressing these issues should be the top priority for the development team. By creating a fairer and more stable gaming experience, Diablo Immortal can attract a larger audience and solidify its position as a leading mobile RPG. I recommend a thorough re-evaluation of the monetization strategy and a significant investment in technical improvements.

Original App Link

https://apps.apple.com/us/app/diablo-immortal/id1492005122?uo=2