Customer Reviews (500)

Speedez • 2025-03-21T01:57:37-07:00

Steps are not easy to follow and I usually end up using some other navigation app after giving up on this one. Not worth the hassle.

REVOLT cyclery • 2025-03-17T02:59:08-07:00

1A

2015Vstrom • 2025-03-14T18:28:17-07:00

I absolutely love this!!!! Is there anyway to add the speed limit?

Summary of Key Insights

inRoute - Intelligent Routing is a route planning app with a strong reputation for its advanced features and customization options, particularly for RV and oversized load navigation. While users appreciate its ability to create complex routes, analyze weather and elevation, and optimize for specific vehicle types, recurring complaints center around the user interface's complexity, lack of essential features like exit numbers and speed limits, and issues with route accuracy and syncing. The overall sentiment is positive, but there's room for improvement to enhance user experience and expand functionality. The app boasts a solid 4.1-star average rating, skewed by a significant number of 5-star reviews (55.8%) overshadowing more critical feedback.

Key Strengths:

  • Powerful route planning capabilities with multiple waypoints.
  • Useful for RV and oversized load routing with custom vehicle specifications.
  • Helpful features like weather, elevation, and curviness analysis.
  • Good customer support.

Key Weaknesses:

  • Complex and unintuitive user interface.
  • Lack of essential features like exit numbers, speed limits, and offline maps.
  • Route accuracy issues, especially with RV and oversized load routing.
  • Syncing problems between devices.
  • Concerns about the subscription pricing model.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but reviews appear to be a mix of recent and older comments, suggesting a long-term perspective.
  • Analysis Methods: Manual analysis of the reviews, focusing on sentiment identification, keyword extraction, frequency of mentioned issues, and feature requests.

Key User Pain Points

  • Lack of Exit Numbers: Many users, particularly truckers and oversized load drivers, repeatedly request exit numbers on the map for easier route following.
  • Missing Speed Limit Information: A frequent request is to display speed limits on the map during navigation, a standard feature in other navigation apps.
  • Inaccurate Routing (RV and Oversized Loads): Users report instances where the app routes them onto unsuitable roads (e.g., dirt roads, low-clearance areas) despite specifying RV or oversized vehicle parameters.
  • Complex and Unintuitive User Interface: Many find the app difficult to learn and use, citing confusing menus, hidden options, and a general lack of user-friendliness.
  • Syncing Issues: Users experience problems syncing routes and pins between devices (iPhone, iPad, Mac).
  • App Crashes/Bugs: Some users report app crashes, particularly when loading large routes.
  • Subscription Cost/Model: Some users complain about the monthly subscription cost, especially for features they feel should be included in the base price. Some also report being charged even after cancelling free trials.
  • Poor Offline Map Support: The app lacks proper offline map support which limits its use in areas with poor connectivity.
  • No Android Version: Several users expressed a desire for an Android version of the app.

Frequently Requested Features

  • Exit Numbers: Display exit numbers on the map, particularly for interstates and highways.
  • Speed Limit Display: Show the current speed limit on the map during navigation.
  • Android Version: Develop an Android version of the app.
  • Improved RV/Oversized Load Routing: Enhance routing algorithms to better avoid unsuitable roads and low clearances for RVs and oversized vehicles.
  • Offline Maps: Allow users to download maps for offline use.
  • CarPlay Support: Ensure full compatibility and integration with Apple CarPlay.
  • More Pin Colors: Provide more pin color options for better route organization.
  • Live Traffic Updates: Integrate live traffic updates into the route planning and navigation process.
  • Ability to Move or Copy Waypoints: Easier manipulation of waypoints on the map.
  • Ability to Scan Permits: For oversized loads, the ability to scan permits and automatically program the route.
  • Ability to Set Check-In/Check-Out Dates: Easier way to plan layovers by selecting dates and times instead of durations.

Strengths and Positive Aspects

  • Detailed Route Planning: Users appreciate the ability to plan complex routes with multiple waypoints.
  • RV and Oversized Load Support: The app's features for RV and oversized load routing are highly valued.
  • Weather and Elevation Analysis: The weather and elevation charts are useful for planning safe and efficient trips.
  • Customization Options: Users like the ability to customize routes based on weather, elevation, and curviness.
  • Good Customer Support: Many users report positive experiences with the app's customer support team.
  • Syncing Between Devices: The ability to sync routes and pins between devices (when it works) is a valued feature.
  • Ability to Export Routes: Users appreciate the ability to export routes to other navigation apps and GPS devices.
  • Layover Time Setting: Feature to set layover times at waypoints for accurate travel time estimates.

Prioritized Action Recommendations

High Priority:

  • Implement Exit Numbers: Add exit numbers to the map, focusing on interstates and highways. This is the most frequently requested feature and directly impacts usability for truckers and oversized load drivers.
  • Integrate Speed Limit Display: Display speed limits on the map during navigation. This is a standard feature in competing apps and enhances safety.
  • Improve RV/Oversized Load Routing Accuracy: Revise the routing algorithms to ensure accurate and safe routes for RVs and oversized vehicles, prioritizing the avoidance of unsuitable roads and low clearances.
  • Address Syncing Issues: Fix the bugs that prevent routes and pins from syncing reliably between devices.

Medium Priority:

  • Simplify User Interface: Redesign the UI to make it more intuitive and user-friendly. Consider user testing to identify areas for improvement.
  • Improve Offline Map Support: Implement a robust offline map feature to allow users to navigate without an internet connection.
  • Develop CarPlay Support: Ensure full compatibility and integration with Apple CarPlay.
  • Address App Crashes/Bugs: Fix reported app crashes and bugs, particularly those related to loading large routes.

Low Priority:

  • Add More Pin Colors: Provide more pin color options for better route organization.
  • Implement Live Traffic Updates: Integrate live traffic updates into the route planning and navigation process.
  • Develop an Android Version: Consider developing an Android version of the app to expand the user base.
  • Add Ability to Move or Copy Waypoints: Implement easier manipulation of waypoints on the map.
  • Add Ability to Scan Permits: For oversized loads, the ability to scan permits and automatically program the route.
  • Add Ability to Set Check-In/Check-Out Dates: Easier way to plan layovers by selecting dates and times instead of durations.

Opportunities for Startup Ideas

  • AI-Powered Route Optimization for Oversized Loads: A startup could focus on developing an AI-powered route optimization engine specifically for oversized loads, taking into account permit requirements, bridge heights, weight restrictions, and real-time traffic conditions.
  • Community-Based Route Sharing Platform: A platform where users can share and rate routes, particularly for scenic drives, motorcycle rides, and RV trips.
  • Augmented Reality Navigation App: An app that uses augmented reality to overlay navigation directions onto the real world, providing a more intuitive and immersive driving experience.
  • Subscription-Free Navigation App: A navigation app that offers a one-time purchase option instead of a subscription model.

Trends and Observations

  • Recurring Complaints: The lack of exit numbers and speed limits is a consistent complaint across many reviews, indicating a significant unmet need.
  • RV and Oversized Load Focus: The app has a strong user base among RV owners and oversized load drivers, suggesting a potential niche market to target.
  • Positive Customer Support Experiences: Users consistently praise the app's customer support, indicating a valuable asset to maintain.
  • Desire for Android Version: The repeated requests for an Android version suggest a potential opportunity to expand the app's reach.
  • Subscription Fatigue: Some users express frustration with the subscription model, indicating a potential market for a one-time purchase option.

Conclusion

inRoute - Intelligent Routing is a powerful route planning app with a strong foundation and a loyal user base. However, to reach its full potential, the app needs to address key user pain points, particularly the lack of exit numbers and speed limits, inaccurate RV/oversized load routing, and a complex user interface. By prioritizing these improvements and exploring opportunities for innovation, the app can solidify its position as a leader in the route planning market. A freemium or tiered pricing model with essential features available without a subscription could also attract more users.

Original App Link

https://apps.apple.com/us/app/inroute-intelligent-routing/id703796787?uo=2