Customer Reviews (40)

Ryan Griffiths • 2025-09-14T00:04:27.451Z

used to work great but now it randomly stops working and tracking miles so its useless.

Chris Neary • 2025-09-09T06:42:07.387Z

Slowly becoming hot garbage. Each time I finish a drive it says "0 uploaded (0 failed)". If I try to enter manually the same miles it missed, I get "login error: no internet connection" which is not true. I'm looking into making my own app, this is trash.

Deisy Robles • 2025-09-08T18:27:48.656Z

are you not able to add mileage now from year 2024?

Summary of Key Insights

Stride: Mileage & Tax Tracker appears to be experiencing significant issues, particularly related to mileage tracking accuracy and reliability. While some users find the app easy to use and appreciate its tax-related features, a large proportion of recent reviews indicate that the app is failing to accurately track mileage, often stopping prematurely or recording incorrect distances. Many users report that recent updates have negatively impacted the app's performance. The overall sentiment is negative, driven by these technical issues. The app has a low average rating, with a large percentage of 1- and 2-star reviews. This suggests a critical need for the developers to address these problems promptly.

Quantitative Metrics:

  • Total Reviews: 40
  • Score Distribution: 1 star (37.5%), 2 star (32.5%), 3 star (10%), 4 star (7.5%), 5 star (12.5%)
  • Overall Sentiment: Negative

Key Strengths:

  • Ease of use (when functioning correctly)
  • Tax deduction and reporting features

Key Weaknesses:

  • Inaccurate or unreliable mileage tracking
  • App stopping prematurely
  • Glitches after updates
  • Income tracking issues
  • Android performance issues

Data & Methodology Overview

  • Data Sample Size: 40 reviews
  • Time Frame: Primarily recent reviews, with some mentions of past performance. The reviews contain explicit dates ranging into 2025.
  • Analysis Methods: Sentiment analysis based on review text, keyword extraction to identify common issues and features, and frequency analysis to determine the prevalence of different problems.

Key User Pain Points

  • Inaccurate Mileage Tracking: This is the most frequently reported issue. Users report that the app tracks mileage incorrectly, often showing straight-line distances instead of actual routes, or significantly underreporting the distance driven.
  • App Stopping Prematurely: Many users report that the app stops tracking mileage in the middle of a drive, leading to incomplete records.
  • Glitches After Updates: Several reviews mention that recent updates have introduced new bugs and negatively impacted the app's performance, including issues with income input and persistent personalization requests.
  • Data Loss: One user reported losing all income and mileage data after accidentally deleting and reinstalling the app.
  • Income Tracking Issues: Several users mentioned problems with adding or tracking income within the app.
  • Android Performance Issues: Some users indicate that the app performs significantly worse on Android devices compared to iPhones.
  • Receipt Upload Issues: One user reported issues uploading receipts.

Frequently Requested Features

  • Reliable Mileage Tracking: The core functionality of accurate and consistent mileage tracking is the most desired feature.
  • Data Backup and Restore: Users need a way to back up and restore their data to prevent loss in case of accidental deletion or other issues.
  • Improved Android Performance: Users on Android devices are requesting better performance and reliability.
  • More Flexible Phone Bill Deduction: The ability to attach multiple photos when calculating the phone bill deduction.
  • Name Verification on Mileage Reports: One user requested their name to be included on mileage reports for verification purposes.

Strengths and Positive Aspects

  • Ease of Use: Some users have praised the app's ease of use and intuitive interface, particularly when it's functioning correctly.
  • Tax Reporting Features: The app's ability to generate IRS-ready tax reports and estimate tax liability is a valuable feature for many users.
  • Insurance Options: The availability of affordable insurance options (health, dental, vision, etc.) is seen as a positive aspect.
  • Free Service: The fact that the app is free is a major draw for many users.

Prioritized Action Recommendations

High Priority:

  • Fix Mileage Tracking Issues: This is the most critical issue. Investigate and resolve the problems causing inaccurate mileage tracking and premature stopping. Implement rigorous testing to ensure accuracy and reliability across different devices and driving conditions.
  • Address Update-Related Glitches: Identify and fix the bugs introduced by recent updates, particularly those related to income input and persistent personalization requests.
  • Improve Android Performance: Optimize the app for Android devices to address the performance and reliability issues reported by Android users.

Medium Priority:

  • Implement Data Backup and Restore: Add a feature that allows users to back up their data to the cloud and restore it in case of accidental deletion or other data loss events.
  • Enhance Error Handling and Reporting: Provide clearer error messages and logging to help users understand and troubleshoot issues.
  • Improve Receipt Upload Functionality: Allow users to attach multiple photos for phone bill deductions.

Low Priority:

  • Add Name Verification to Mileage Reports: Include the user's name on mileage reports for verification purposes.

Opportunities for Startup Ideas

  • Reliable Mileage Tracking SDK/API: Develop a highly accurate and reliable mileage tracking SDK or API that other apps can integrate. This could address the widespread issue of unreliable mileage tracking in various gig economy apps.
  • Automated Data Backup Service: Offer a subscription-based service that automatically backs up and restores data for gig worker apps, providing peace of mind and preventing data loss.
  • Smart Expense Categorization: Develop an AI-powered expense categorization tool that automatically identifies and categorizes expenses based on bank transactions and receipts, making it easier for self-employed individuals to track deductions.

Trends and Observations

  • Negative Trend: There is a clear negative trend in recent reviews, indicating that the app's performance has deteriorated over time.
  • Update-Induced Issues: Many problems seem to be related to recent updates, suggesting a need for more thorough testing before releasing new versions.
  • Platform Disparity: There are significant differences in user experience between iOS and Android, with Android users reporting more issues.

Conclusion

Stride: Mileage & Tax Tracker has the potential to be a valuable tool for self-employed individuals, but its current performance is severely hampered by significant technical issues, primarily related to mileage tracking accuracy and reliability. The negative trend in recent reviews suggests that these problems are getting worse. To regain user trust and improve its reputation, the developers must prioritize fixing these issues immediately. Addressing the Android performance disparities and implementing data backup and restore functionality would further enhance the app's value. Without these improvements, users are likely to seek alternative solutions.

Overall Recommendation: The app needs immediate and significant improvements to address critical functionality issues.

Original App Link

https://play.google.com/work/apps/details?id=com.stridehealth.drive