Customer Reviews (100)

Coach G • 2025-09-16T03:17:24.466Z

this app does exactly what's expected and is a great addition

Oleg • 2025-09-15T20:07:20.780Z

very helpful application

Tony Rocket • 2025-09-13T20:57:40.470Z

I don't know how this app has a 4.7% rating. because of the fact that I do doordash and the doordash app doesn't work very well at all, I have to restart my phone pretty consistently throughout the day. when I do have to restart my phone, the everlance app does not restart or detect movement or drive feature of the app does not work very well or consistently and so I lose miles every single day. hurdlr is sadly better. it doesn't work well either but at least it detects that you're on a drive.

Summary of Key Insights

Overall, Everlance is perceived as a helpful app for mileage and expense tracking, particularly for self-employed individuals and gig workers. The app's automatic tracking feature and ease of use are frequently praised. However, reliability issues with tracking, especially after updates, and the cost of the paid version are significant concerns. While many users find the app valuable for tax purposes, technical glitches and customer service responsiveness negatively impact user satisfaction for a segment of the user base. The overall sentiment is moderately positive, but the frequency of negative reviews concerning core functionality (tracking accuracy) warrants immediate attention.

  • Strengths: Ease of use, automatic mileage tracking, helpful for tax preparation, expense tracking.
  • Weaknesses: Reliability of automatic tracking, particularly after updates; cost of paid subscription; customer service responsiveness; missing trips; battery drain; issues with manual entry of expenses.
  • Overall Rating: The rating of 4.7 may be misleading due to the significant number of 1 and 2-star reviews detailing critical functionality failures. A more accurate reflection might be closer to 4.0 when factoring in recent issues.
  • Score Distribution: 5-star: 56%, 4-star: 11%, 3-star: 7%, 2-star: 11%, 1-star: 15%. This indicates a polarized user experience, with a large group of satisfied users but a significant number experiencing major problems.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Reviews span a period up to the present date. Several reviews mention an update around August 20, 2025, suggesting a recent timeframe.
  • Analysis Methods: Sentiment analysis (identifying positive, negative, and neutral sentiment), keyword extraction (identifying frequently mentioned terms and issues), and thematic analysis (grouping reviews based on common themes and user concerns).

Key User Pain Points

  • Unreliable Automatic Tracking: The most significant and frequently mentioned issue. Users report the app failing to start tracking, stopping mid-trip, or missing trips entirely. This issue is exacerbated by recent updates.
  • Cost of Subscription: Many users find the paid subscription too expensive, especially considering the reported reliability issues. Some users desire a one-time purchase option.
  • Battery Drain: Several users mention the app draining their phone's battery.
  • Customer Service Responsiveness: Some users reported slow or unhelpful customer support when addressing technical issues.
  • Inaccurate Mileage: Some users report inaccurate mileage calculations, including "as the crow flies" routing.
  • Issues with Manual Entry: Difficulty adding receipts and manually entering expenses, particularly the requirement to enter a merchant and its address even for common businesses.
  • Loss of Data: One user reported losing all their expense data after unlinking and relinking their bank account.
  • Unwanted Notifications: Too many notifications lead to user frustration.

Frequently Requested Features

  • Integration with Gig Economy Apps: Integration with apps like DoorDash and Uber to automatically start and stop tracking when the user starts/stops a gig.
  • Option to Merge Trips or Adjust Trip Settings: Users want the ability to merge short trips or prevent the app from counting stops under a certain time as new trips.
  • Odometer Readings: Displaying expected odometer readings for each trip.
  • Start/Stop Trip Button: A manual start/stop button for more precise control over tracking.
  • Reclassification of Classified Trips: The ability to reclassify trips that were accidentally misclassified.
  • Option for One-Time Purchase: Instead of a subscription model.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and navigate.
  • Automatic Tracking: When it works reliably, the automatic tracking feature is highly valued.
  • Tax Preparation: Users appreciate the app's ability to generate reports for tax purposes.
  • Expense Tracking: The expense tracking feature, including the ability to save receipts, is considered helpful.
  • Organization: The app helps users stay organized with their mileage and expenses.
  • Time-Saving: The app saves users time and effort compared to manual tracking.

Prioritized Action Recommendations

  • High Priority:
    • Improve Tracking Reliability: Investigate and fix the issues causing unreliable automatic tracking, especially after updates. This is the most critical issue affecting user satisfaction. Implement rigorous testing before releasing updates.
    • Enhance Customer Support: Improve customer service responsiveness and provide more effective solutions to technical issues.
    • Address Battery Drain: Optimize the app to reduce battery consumption.
  • Medium Priority:
    • Simplify Manual Entry: Streamline the process of manually entering expenses, removing the requirement to enter a merchant address for common businesses.
    • Implement Trip Merging/Adjustment: Add the ability to merge short trips or adjust trip settings to avoid counting short stops as new trips.
    • Provide Odometer Readings: Display expected odometer readings for each trip to increase user confidence in the app's accuracy.
    • Reduce Unwanted Notifications: Allow users to customize notification settings to reduce the number of unwanted notifications.
  • Low Priority:
    • Consider a One-Time Purchase Option: Explore the possibility of offering a one-time purchase option in addition to the subscription model.
    • Add a Start/Stop Trip Button: Implement a manual start/stop button for users who prefer more control over tracking.
    • Add reclassification of trips: Allow users to reclassify trips that were misclassified.

Opportunities for Startup Ideas

  • Mileage Tracker with AI-Powered Contextual Awareness: An app that uses AI to automatically detect the purpose of a trip (business vs. personal) based on location, time of day, and user behavior.
  • Subscription Tier Based on Usage: A mileage tracking app with a subscription model that scales based on the number of tracked miles or trips, offering a more affordable option for infrequent users.
  • Integrated Expense and Mileage Tracking for Specific Industries: A mileage and expense tracking app tailored to specific industries, such as real estate or delivery, with industry-specific features and integrations.
  • Mileage Tracker with Gamified Savings Goals: An app that motivates users to track their mileage by setting savings goals and rewarding them for achieving those goals.

Trends and Observations

  • Post-Update Issues: A recurring theme is the degradation of tracking functionality after app updates. This indicates a need for more thorough testing before releasing updates.
  • Gig Worker Focus: Many users are delivery and rideshare drivers, highlighting the app's importance for this demographic.
  • Polarized User Experience: The score distribution shows a clear division between highly satisfied users and users experiencing significant problems.
  • Language Support: The app description mentions support in English, Spanish, and French, indicating a potential international user base.

Conclusion

Everlance has the potential to be a top-tier mileage and expense tracking app, but its reliability issues and pricing concerns are hindering its success. Addressing the tracking problems, improving customer support, and reevaluating the pricing model are crucial for improving user satisfaction and retaining customers. Focusing on the needs of gig workers and providing industry-specific features could further differentiate the app from its competitors. By prioritizing these improvements, Everlance can solidify its position as a leading mileage tracking solution.

Original App Link

https://play.google.com/work/apps/details?id=com.everlance