Customer Reviews (100)

Sunil Pawar • 2025-03-24T06:52:33.732Z

online works

Chidi Amaka • 2025-03-24T06:50:18.100Z

it is very great

Ison Stephenson • 2025-03-24T06:11:33.180Z

bless

Summary of Key Insights

  • Overall, Zoom Workplace has a mixed reception. While a significant portion of users rate it highly (58% give it 5 stars), a substantial number express dissatisfaction (25% give it 1 star). This suggests a polarization in user experience.
  • Key strengths include its perceived usefulness for meetings, communication, and professional use. Users appreciate the convenience of joining meetings and its general functionality when it works as expected.
  • Key weaknesses include technical issues such as installation problems, connectivity issues (audio, Bluetooth), screen sharing problems, app crashes, and login difficulties. Payment issues and lack of desired features on tablets are also notable concerns. The app's perceived bloat ("berat bgt si aplikasinya") is also a concern.
  • The inclusion of AI Companion is a selling point, but its availability and functionality are not universally consistent or satisfactory, based on negative reviews relating to payment.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the app version mentioned.
  • Analysis Methods: Manual review and categorization of user feedback, sentiment analysis based on star ratings and review text, keyword extraction to identify common themes and issues.

Key User Pain Points

  • Installation Issues: Several users reported problems installing the app, even with sufficient storage space and a stable internet connection. This prevents users from even using the app.
  • Connectivity Problems: Bluetooth speaker connectivity failures and general audio issues during meetings are recurring problems. This hinders effective communication.
  • Screen Sharing Issues: Users have experienced problems sharing their screens, particularly when playing videos. This limits the app's utility for presentations and collaborative work.
  • App Crashes: The app crashing during meetings is a major disruption, causing frustration and hindering productivity.
  • Login Difficulties: Users are encountering issues logging in, especially with SSO and Google accounts. This locks users out of the app entirely.
  • Payment and Subscription Issues: Several users reported payment issues, such as being charged without receiving the promised features. This creates distrust and dissatisfaction.
  • Tablet Optimization: Users find the tablet experience lacking, specifically the inability to have chat open simultaneously with content and presenter views.
  • App Size: The app is perceived as being too large and resource-intensive ("berat bgt si aplikasinya").
  • Mic Always On: Some users are concerned with the app automatically turning on the microphone upon joining a meeting.
  • Disconnecting Issues: Some users have reported issues with the app constantly disconnecting.

Frequently Requested Features

  • Improved Tablet Optimization: Specifically, the ability to have chat open simultaneously with content and presenter views.
  • More Gmail Calendar Integration: More comprehensive integration with Gmail Calendar.
  • Lighter App Size: Reduce the app's size and resource usage.
  • Better Error Handling: More informative and helpful error messages.

Strengths and Positive Aspects

  • General Meeting Functionality: Many users find the app useful for joining meetings, interviews, and other professional communications.
  • Good Call Quality (sometimes): Some users praise the reliable call quality.
  • Convenience: Users appreciate the convenience of being able to join meetings from their mobile devices.
  • AI Companion: The AI Companion feature is mentioned positively, suggesting it is a valuable addition when it works as intended.
  • Helpful for Communication: Some users find it good for general communication.

Prioritized Action Recommendations

High Priority:

  • Fix Installation Issues: Investigate and resolve the reported installation problems.
  • Address Connectivity Problems: Prioritize fixing Bluetooth and audio connectivity issues to ensure reliable communication.
  • Resolve Screen Sharing Issues: Debug and fix the screen sharing problems, particularly when playing videos.
  • Prevent App Crashes: Identify and eliminate the causes of app crashes during meetings.
  • Fix Login Difficulties: Resolve the login issues, especially with SSO and Google accounts.
  • Address Payment Issues: Implement a reliable payment system and provide clear communication regarding subscriptions and refunds.

Medium Priority:

  • Improve Tablet Optimization: Enhance the tablet experience by allowing simultaneous chat and content viewing.
  • Reduce App Size: Optimize the app's size to reduce resource consumption and improve performance.
  • Address Mic Always On Issue: Provide users with more control over microphone settings upon joining a meeting.
  • Improve Error Handling: Provide more informative and helpful error messages when errors occur.
  • Address Disconnecting Issues: Investigate and resolve the reported issues with the app constantly disconnecting.

Low Priority:

  • More Gmail Calendar Integration: Explore deeper integration with Gmail Calendar.

Opportunities for Startup Ideas

  • Lightweight Meeting App: A competitor could focus on creating a smaller, less resource-intensive meeting app that addresses the "bloat" concerns of Zoom Workplace users.
  • Simplified Video Conferencing: An app that focuses on ease of use and intuitive design, targeting users who find Zoom's interface complex or overwhelming.
  • Enhanced Tablet Collaboration Tools: A suite of tools specifically designed to improve collaboration on tablets, addressing the limitations of current video conferencing apps.

Trends and Observations

  • Language Preferences: A significant portion of the reviews are in languages other than English, indicating a global user base.
  • Polarized Sentiment: The stark contrast between 5-star and 1-star reviews suggests that the app experience is highly variable and dependent on factors such as device compatibility and network conditions.
  • Recurring Technical Issues: The consistent reporting of technical issues like installation problems, connectivity issues, and app crashes indicates underlying stability problems that need to be addressed.

Conclusion

Zoom Workplace has a strong foundation as a communication and collaboration platform, but it suffers from several technical issues and usability concerns that significantly impact the user experience. Addressing these issues, particularly the high-priority ones related to installation, connectivity, and crashes, is crucial for improving user satisfaction and retaining users. Focusing on tablet optimization and reducing app size could further enhance the app's appeal. The strong positive sentiment from some users highlights the app's potential, but realizing that potential requires addressing the pain points experienced by a significant portion of its user base.

Original App Link

https://play.google.com/store/apps/details?id=us.zoom.videomeetings