Customer Reviews (100)

Phil Mawer • 2025-03-26T11:12:15.758Z

A wonderful resource available in my pocket on my phone when I'm out without my Daily Prayer book etc.

Herman Joseph • 2025-03-17T12:59:47.880Z

Very good and user-friendly.

Tom Kearney • 2025-03-04T23:18:40.813Z

Excellent!

Summary of Key Insights

The Universalis app is generally very well-received, with a strong positive sentiment indicated by a high percentage of 5-star reviews (80%). Users appreciate its comprehensive content, ease of use, and the fact that it doesn't require an internet connection after installation. However, some users experience issues with audio playback, login/registration, content access after purchase, and a lack of certain features like dark mode and specific prayers. There are also requests for language support and better audio options. The app's core functionality of providing daily Mass readings and the Liturgy of the Hours is highly valued.

Key Strengths: Comprehensive content, offline availability, ease of use, accurate readings. Key Weaknesses: Audio playback issues, login/registration problems, access to paid content, lack of dark mode, limited language support.

Overall Sentiment: Positive Overall Rating: High (based on review scores) Score Distribution: 5-star: 80%, 4-star: 14%, 3-star: 2%, 2-star: 2%, 1-star: 2%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, assuming recent reviews.
  • Analysis Methods: Sentiment analysis based on star ratings and review text, keyword extraction to identify recurring themes and issues. Manual review of comments for feature requests and usability concerns.

Key User Pain Points

  • Audio Playback Issues: Several users reported that the audio stops midway or restarts, disrupting their prayer experience.
  • Login/Registration Problems: Some users struggle with password recognition and accessing content after purchasing the app or transferring it to a new device.
  • Content Access After Purchase: A few users reported being asked to pay again for content they had previously purchased.
  • Bugs after Updates: Some users are experiencing issues after updates such as settings features not working.
  • Psalm version differences: Some users have noted that the psalm versions differ from their physical prayer books.

Frequently Requested Features

  • Dark Mode: Many users specifically requested a dark mode for easier reading in low-light conditions.
  • Additional Prayers: Users requested the inclusion of prayers like the Divine Mercy Chaplet, Prayer to St. Michael, and resources for Confession.
  • Stations of the Cross: Some users requested the addition of Stations of the Cross.
  • Print Functionality: A user requested the ability to print content from the app.
  • Language Support: Requests for French (Mauritius) and Chinese language support.
  • Cameroon Readings: A user asked for readings specific to Cameroon.

Strengths and Positive Aspects

  • Comprehensive Content: Users appreciate having all the daily Mass readings, Liturgy of the Hours, and other prayers in one app.
  • Ease of Use: Many users find the app easy to navigate and user-friendly.
  • Offline Availability: The ability to use the app without an internet connection is a major advantage.
  • Accurate Readings: Users generally find the readings to be accurate and reliable.
  • Spiritual Readings: Users appreciate the spiritual readings offered within the app.
  • Convenience: Users find the app more convenient than using physical prayer books.

Prioritized Action Recommendations

High Priority:

  • Fix Audio Playback Issues: Investigate and resolve the audio playback problems to improve the user experience for those who rely on audio prayers.
  • Address Login/Registration Problems: Streamline the login and registration process and provide better support for users transferring the app to new devices or recovering lost registration codes.
  • Ensure Content Access After Purchase: Implement a robust system to verify purchases and prevent users from being asked to pay again for content they already own.
  • Investigate and fix bugs after updates: Address Samsung UI 61.1 update issues.

Medium Priority:

  • Implement Dark Mode: Add a dark mode option to improve readability and reduce eye strain, especially in low-light environments.
  • Add More Prayers: Include frequently requested prayers like the Divine Mercy Chaplet and Prayer to St. Michael.
  • Psalm version options: Allow user to select the version of Psalms used.
  • Improve Audio Subscription Options: Simplify the audio subscription model, potentially offering a single subscription for all audio content.

Low Priority:

  • Add Stations of the Cross: Consider adding Stations of the Cross based on user requests.
  • Add Print Functionality: Explore the feasibility of adding a print function.
  • Expand Language Support: Investigate the demand for and feasibility of adding support for French (Mauritius), Chinese, and other languages.
  • Add Cameroon Readings: Assess the feasibility of including readings specific to Cameroon.

Opportunities for Startup Ideas

  • Personalized Prayer App: An app that allows users to customize their prayer experience by selecting specific prayers, readings, and audio options.
  • Interactive Rosary App: An app that guides users through the Rosary with audio and visual aids.
  • Catholic Social Network: A platform where Catholics can connect, share prayer intentions, and participate in online discussions.

Trends and Observations

  • Strong Positive Sentiment: The app enjoys a high level of user satisfaction.
  • Focus on Core Functionality: Users primarily value the app for its core functionality of providing daily Mass readings and the Liturgy of the Hours.
  • Demand for Audio Content: Many users are interested in audio prayers and readings.
  • Requests for Customization: Users are looking for ways to personalize their prayer experience.

Conclusion

The Universalis app is a valuable resource for Catholics seeking to integrate prayer into their daily lives. The app's strengths lie in its comprehensive content, ease of use, and offline availability. Addressing the identified pain points, particularly those related to audio playback, login/registration, and content access, will significantly improve the user experience. Implementing frequently requested features like dark mode and additional prayers will further enhance the app's appeal. Overall, the app is well-positioned to continue serving the needs of its users. A focus on resolving technical issues and incorporating user feedback will solidify its position as a leading Catholic prayer app.

Original App Link

https://play.google.com/store/apps/details?id=com.universalis.android.universalis