Customer Reviews (500)

GMLouise • 2025-03-01T12:09:20-07:00

I love this app! This was one of the only study materials that I used for my NCLEX other than ATI provided by my school. The question bank on this app is amazing, and it gives you detailed descriptions of why questions are right or wrong. All of the explanations made studying so much easier. The value is also great, since it’s only $30 compared to some of the deviously expensive other NCLEX prep services. I felt so prepared on my test day because I used this app, and I did end up passing in 85 questions! If nothing else, you need this app!

audreyalice09 • 2025-02-08T21:08:22-07:00

THERE IS NO WAY TO CONTACT THESE PEOPLE OR REPORT ISSUES!! Do not use!!!! I used the PN version of this app and recommended it to everyone - I highly regret this. You can’t take a practice exam as advertised you just get to read about it. The interface is very buggy also. Just not a good choice anymore. I feel like I wasted my time and money.

Oofoofoof1002 • 2025-02-08T08:48:30-07:00

After looking into other subscriptions, I decided on NCLEX-RN for a few reasons. 1. it was $29.99 a month which was a good deal considering comparisons/competitors. 2. it was easy to use and I could log on wherever I wanted, whenever I wanted 3. I could customize my experience and focus on things I needed to, or take a breather doing “easier” sections so that I could feel better after not doing so good in other sections. I used this app, and this app only, and passed my NCLEX in 85 questions. It helped me grow my confidence in a stress free way!

Summary of Key Insights

The NCLEX RN Mastery Prep - 2025 app generally receives positive feedback, with many users reporting success on the NCLEX exam after using the app. Users appreciate the app's convenience, the quality of the NCLEX-style questions, and the detailed rationales provided for both correct and incorrect answers. The app's relatively low cost compared to competitors like UWorld is also a significant advantage. However, recurring complaints include technical issues such as the app crashing, problems with subscription management (unwanted renewals, inability to access paid content), concerns about the accuracy of some questions and rationales, and the aggressive or unhelpful tone of some responses from "Nurse Barb". There's also a desire for more next-gen style questions, more multimedia content (videos), and improved search functionality. Overall sentiment is positive, but addressing the technical glitches and customer service issues is crucial.

  • Overall Rating: 4.33 stars (based on review distribution)
  • Strengths: Convenient, affordable, high-quality NCLEX-style questions, detailed rationales, effective for exam preparation.
  • Weaknesses: Technical issues (crashing, blank screens), subscription problems, accuracy concerns, customer service issues (unhelpful/aggressive responses, difficulty cancelling), limited multimedia content, desired features (dark mode, improved search).
  • Score Distribution:
    • 5 stars: 65.6% (328/500)
    • 4 stars: 9.4% (47/500)
    • 3 stars: 5.6% (28/500)
    • 2 stars: 4.2% (21/500)
    • 1 star: 15.2% (76/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span several years, from 2016 to 2024, with a higher concentration in more recent years.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on language used.
    • Keyword Extraction: Identifying frequently mentioned terms and phrases related to app features, issues, and user experiences.
    • Thematic Analysis: Grouping reviews based on recurring themes (e.g., technical problems, content quality, customer service).
    • Quantitative Analysis: Calculating star rating averages and distributions.

Key User Pain Points

  • Technical Issues (Crashing, Blank Screens): Many users report the app crashing, freezing, or displaying a blank white screen, making it unusable. This is a significant source of frustration, especially for paid subscribers.
  • Subscription Problems: Users experience issues with unwanted automatic renewals, difficulty cancelling subscriptions, and being charged after cancelling free trials. Some users who previously purchased lifetime access report losing access and being forced into a subscription model.
  • Content Accuracy Concerns: Some users question the accuracy of certain questions and rationales, claiming they contradict evidence-based practice or established guidelines.
  • Customer Service Issues: Several reviewers complain about poor customer service, including slow response times, unhelpful or aggressive responses from "Nurse Barb," and difficulty obtaining refunds or resolving technical issues.
  • Limited Free Content: Some users feel the free version is too limited, with key features like rationale explanations locked behind a paywall.
  • Glitches with Answer Selections: Some have noted that answers change on their own.
  • Inability to Access Paid Content: Some users report paying for subscriptions but not being able to access premium features.

Frequently Requested Features

  • Dark Mode: Many users request a dark mode for easier studying at night.
  • Improved Search Functionality: Users want the ability to search for questions by keyword or specific topic.
  • More Next-Generation NCLEX (NGN) Questions: Users want a greater number of NGN-style questions to better prepare for the updated exam format.
  • More Multimedia Content (Videos): Users desire more videos explaining concepts and procedures.
  • Printable Lab Values and Meds: Users want the ability to print lab values and medication information for offline reference.
  • Ability to Filter Questions by Difficulty: Some users would like to be able to filter questions by difficulty level.
  • More NCLEX Simulation Exams: Users want more full-length NCLEX simulation exams to assess their readiness.

Strengths and Positive Aspects

  • Convenience: Users appreciate the app's accessibility on mobile devices, allowing them to study anytime and anywhere.
  • Affordability: Compared to competitors like UWorld and Kaplan, the app is considered a more budget-friendly option.
  • Quality of Questions: Many users find the NCLEX-style questions challenging and representative of the actual exam.
  • Detailed Rationales: The detailed explanations provided for both correct and incorrect answers are highly valued by users.
  • Effective Exam Preparation: Numerous users report passing the NCLEX exam on their first attempt after using the app.
  • User-Friendly Interface: Many users find the app easy to use and navigate.
  • Progress Tracking: The ability to track progress and identify areas of weakness is appreciated.
  • Mnemonics and Study Tips: The inclusion of mnemonics and study tips is considered helpful.
  • Responsive Customer Service (in some cases): Some users report positive experiences with customer service, particularly with quickly resolving technical issues.

Prioritized Action Recommendations

High Priority:

  • Fix Technical Issues: Address the app crashing, freezing, and blank screen issues immediately. Conduct thorough testing on various devices and operating systems.
  • Improve Subscription Management: Resolve issues with unwanted renewals, cancellation difficulties, and access to paid content. Implement clearer subscription terms and cancellation procedures.
  • Review and Improve Content Accuracy: Thoroughly review all questions and rationales for accuracy and consistency with evidence-based practice. Address any errors or inconsistencies promptly.
  • Address Customer Service Issues: Provide better training for customer service representatives, particularly "Nurse Barb," to ensure respectful and helpful interactions. Improve response times and streamline the process for resolving technical issues and processing refunds.

Medium Priority:

  • Add Dark Mode: Implement a dark mode option to improve user experience, especially for nighttime studying.
  • Enhance Search Functionality: Add a search feature to allow users to easily find questions by keyword or topic.
  • Increase NGN Question Content: Expand the number of next-generation NCLEX (NGN) style questions.
  • Expand Multimedia Content: Add more videos explaining key concepts and procedures.
  • Improve Navigation: Address user concerns about navigation, especially after updates.
  • Address Glitches with Answer Selections: Some have noted that answers change on their own.

Low Priority:

  • Add Printable Resources: Allow users to print lab values and medication information.
  • Implement Difficulty Filtering: Add the ability to filter questions by difficulty level.

Opportunities for Startup Ideas

  • Personalized NCLEX Prep Platform: A platform that uses AI to tailor NCLEX prep based on individual learning styles, strengths, and weaknesses. This could integrate with existing resources like NCLEX RN Mastery but offer a more personalized experience.
  • Nursing Skills Simulation App: An app that uses augmented reality (AR) or virtual reality (VR) to simulate nursing skills and procedures, providing hands-on practice in a safe and controlled environment.
  • Community-Based NCLEX Support: A platform that connects NCLEX test-takers with mentors, study groups, and peer support, fostering a collaborative learning environment.

Trends and Observations

  • Shift to Subscription Model Concerns: Users who previously purchased the app outright are frustrated by the shift to a subscription-based model.
  • Importance of Mobile Accessibility: The app's accessibility on mobile devices is consistently highlighted as a key benefit.
  • Value of Detailed Rationales: Users consistently emphasize the importance of detailed and accurate rationales for learning and understanding.
  • Comparison to Competitors: UWorld and Kaplan are frequently mentioned as competitors, with affordability being a key differentiator for NCLEX RN Mastery.
  • Customer Service Impact: Negative customer service experiences can significantly impact user perception and willingness to recommend the app.

Conclusion

NCLEX RN Mastery Prep - 2025 is a valuable tool for NCLEX preparation, offering convenient access to high-quality practice questions and detailed rationales at a reasonable price. However, technical issues, subscription problems, and customer service concerns are detracting from the user experience. Addressing these issues should be a top priority. Investing in content accuracy, feature enhancements, and customer support will strengthen the app's position in the market and improve user satisfaction. Overall, the app is recommended but with the caveat that users should be aware of the potential technical and subscription-related issues.

Original App Link

https://apps.apple.com/us/app/nclex-rn-mastery-prep-2025/id625614526?uo=2