Customer Reviews (112)

nrf111 • 2025-03-23T10:54:23-07:00

Can’t do anything

Mrssstahl • 2025-02-02T19:51:11-07:00

We love Cosmic Kids Yoga! We started using it about a year ago to get our daughter (5yo) moving during the winter months when she’s not outside as much. We loved the free content on YouTube but when she kept asking for the app exclusive videos we decided a year subscription would be a great Christmas gift! We are always looking for experience gifts to recommend to family and this is perfect! She loves all the videos and will often do several back to back. She loves how fun it is and we love that she is connecting with her mind and body at such a young age. I’m not a huge fan of YouTube for kids so I’m especially happy to be able to use a separate app. I recommend this app to everyone I know with little ones! Thank you Jaime for putting out such brilliant content for children!

jcadventuregirl • 2025-01-28T14:51:10-07:00

I have been using content and videos from Jamie’s cosmic kids library for years!! Both my family and my clients have become accustomed to engaging in these videos and yoga sequences. My kids absolutely adore the story themed videos and I love the mindfulness practices they are also gaining. I was thrilled when all content moved to an app format as it’s much easier to find the videos we need without the overabundance of ads and risky content that YouTube provides. I plan on sticking with cosmic kids for many years to come!

Summary of Key Insights

The Cosmic Kids Yoga app is generally well-received, particularly for its engaging content and positive impact on children's physical and mental well-being. Users appreciate the ad-free environment and the convenience of having all content in one place compared to YouTube. However, significant issues exist around subscription management, technical glitches (video loading, freezing), and customer support responsiveness. The app's strengths lie in its content quality and child-friendly approach, while weaknesses are primarily related to the app's functionality and customer service.

  • Overall Sentiment: Positive, with many users expressing strong satisfaction.
  • Key Strengths: Engaging content, positive impact on children, ad-free environment.
  • Key Weaknesses: Subscription issues, technical glitches, unresponsive customer support.
  • Overall Rating: Although an average rating cannot be directly calculated from the provided data, the high percentage of 5-star reviews suggests a favorable rating.
  • Score Distribution:
    • 5-star: 68.75% (77/112)
    • 4-star: 5.36% (6/112)
    • 3-star: 5.36% (6/112)
    • 2-star: 2.68% (3/112)
    • 1-star: 17.86% (20/112)

Data & Methodology Overview

  • Data Sample Size: 112 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (9.009.1) and review content.
  • Analysis Methods: Primarily qualitative analysis focusing on identifying recurring themes, sentiment expressed, feature requests, and pain points. Quantitative analysis was used to determine the star rating distribution.

Key User Pain Points

  • Subscription Management Issues:
    • Difficulty canceling subscriptions.
    • Unauthorized or incorrect charges even after cancellation.
    • Lack of access to content despite paying for a subscription.
  • Technical Glitches:
    • Videos failing to load or freezing, especially on Apple TV and iPads.
    • Audio freezing.
  • Poor Customer Support:
    • Unresponsive or unhelpful customer service when resolving billing or access issues.
  • App Organization:
    • Less organized compared to previous versions.
  • Keyboard blocking OK button:
    • Keyboard covers the OK button during age verification, preventing subscription.

Frequently Requested Features

  • Smart TV App (Samsung): Users want a dedicated app for Smart TVs to avoid mirroring from other devices.
  • Playlist Creation: The ability to create and order custom playlists.
  • More Content: Especially new "yoga adventures" and more Disney-themed classes.
  • Slower Movement: Option for slower movements for younger children.
  • Spanish Language Support: More content in Spanish.

Strengths and Positive Aspects

  • Engaging Content: The storytelling approach to yoga is highly effective and enjoyable for children.
  • Mindfulness and Relaxation: The Zen Den and Peace Out series are praised for helping children with anxiety, sleep, and emotional regulation.
  • Ad-Free Experience: Users appreciate the absence of ads compared to YouTube.
  • Convenience: The app provides a safe and easily accessible platform for Cosmic Kids content.
  • Positive Impact on Children: Parents report improvements in their children's physical activity, mindfulness, and emotional well-being.
  • Variety of Content: Many different yoga adventures and mindfulness sessions.

Prioritized Action Recommendations

  • High Priority:
    • Subscription Management: Implement a more reliable and transparent subscription management system with easy cancellation options and clear billing information. Provide proactive support to users experiencing subscription issues.
    • Technical Issues: Investigate and resolve the video loading and freezing issues, particularly on Apple TV and iPads. Optimize the app for different devices and internet connections.
    • Customer Support: Improve customer support responsiveness and provide more effective solutions to user problems. Implement a ticketing system to track and resolve issues.
  • Medium Priority:
    • Smart TV App: Develop a dedicated app for Smart TVs, starting with popular brands like Samsung.
    • App Organization: Re-evaluate the app's organization and navigation to improve user experience.
    • Accessibility: Fix keyboard covering the "OK" button during age verification.
  • Low Priority:
    • Content Updates: Increase the frequency of new content releases, including "yoga adventures" and themed classes.
    • Playlist Creation: Add the ability for users to create and manage custom playlists.
    • Movement Speed Control: Consider adding an option to slow down the pace of movements for younger children.

Opportunities for Startup Ideas

  • Subscription Management Platform: A service specializing in managing subscriptions for content creators, focusing on transparency, easy cancellation, and customer support.
  • Interactive Yoga Platform for Kids: A platform that incorporates gamification, personalized recommendations, and real-time feedback to enhance the yoga experience for children.
  • Mindfulness App for Families: An app that provides guided meditations, relaxation exercises, and mindfulness activities for parents and children to practice together.

Trends and Observations

  • Shift from YouTube: Many users transitioned from watching Cosmic Kids on YouTube to using the app to avoid ads and access exclusive content.
  • Device-Specific Issues: Technical issues seem to be more prevalent on Apple TV and iPads.
  • Positive Impact on Well-being: A recurring theme is the positive impact of Cosmic Kids on children's physical and mental health, especially during periods of stress or confinement.
  • Age Range: The content is well-suited for the target age range (3-9), but some users with older children still find value in the app.

Conclusion

Cosmic Kids Yoga is a valuable resource for parents and educators looking to promote physical activity, mindfulness, and emotional well-being in children. While the app's content is highly praised, its technical issues and subscription management problems detract from the overall user experience. Addressing these issues should be a top priority to retain existing subscribers and attract new ones.

Overall Recommendation: Focus on improving the app's technical stability, subscription management, and customer support to enhance user satisfaction and maximize the app's potential.

Original App Link

https://apps.apple.com/us/app/cosmic-kids-yoga/id1401503306?uo=2