Customer Reviews (100)

Miguel Marquez • 2025-03-25T05:57:14.585Z

I wood like to know! why i was banned! on zangi I felt I did nothing wrong! but free speech! or at Least say how 🤔 🤷 I broke 💔 your Policy! at least give me that! or a Suspension!

Judy Stanley • 2025-03-25T03:54:34.477Z

im really enjoy talking on this app Zangi its fun interesting and unusual plus private great app to have

Devour Brain • 2025-03-24T22:22:58.410Z

I've subscribe twice this month still don't have access to premium

Summary of Key Insights

Zangi Private Messenger receives generally positive feedback, with a strong emphasis on its privacy features and ease of use. The app boasts military-grade encryption and anonymous registration, appealing to users concerned about data security. However, several users report issues with account access, message delivery, and photo loading. The primary strengths lie in its privacy focus and user-friendliness, while the weaknesses include technical glitches and customer support regarding bans and premium access. The overall sentiment is positive, reflected in the high percentage of 5-star reviews.

Quantitative metrics:

  • Overall Rating: Approximately 4.2 stars (calculated from the provided distribution).
  • Score Distribution: 1-star (18%), 2-star (1%), 3-star (7%), 4-star (10%), 5-star (64%).

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly specified, but assumed to be recent based on the version number (6.2.0).
  • Analysis Methods: Sentiment analysis (manual assessment based on review text), keyword extraction (identifying frequently used terms and phrases), and topic modeling (grouping reviews based on common themes).

Key User Pain Points

  • Account Access Issues: Several users reported problems accessing their accounts, including being banned without explanation, inability to log in after changing devices, and account recovery issues.
  • Message Delivery Problems: Some users experienced delayed message delivery, missing messages, and notifications without corresponding messages.
  • Photo/File Loading Issues: Users reported slow photo loading times and issues with uploading or downloading photos and files.
  • Premium Access Problems: A user reported subscribing twice without receiving premium access.
  • Voice Echo Issues: One user reported experiencing voice echo during calls.
  • Data Loss: One user reported complete data loss after logging out and back in.
  • App Compatibility: Some users reported the app no longer being supported on their phones.

Frequently Requested Features

  • PC Version: Several users requested a desktop version of the app.
  • Offline Availability: A user requested the app to be available offline.
  • Chat Backup: Users requested a reliable chat backup feature.
  • Number Change Option: Users wanted a way to change their assigned number for security.
  • Improved File Sharing: Users wanted improved file-sharing capabilities, including fixing photo size limitations.

Strengths and Positive Aspects

  • Privacy and Security: Users appreciate the anonymous registration, lack of data collection, and military-grade encryption.
  • Ease of Use: Many users find the app easy to use and navigate.
  • Unique Number Feature: The app's feature of providing a unique number is appreciated for added privacy.
  • Reliable Connection: Some users stated Zangi works better than other messengers in areas with poor internet connections.
  • General Enjoyment: Many users simply stated they enjoyed using the app.

Prioritized Action Recommendations

High Priority:

  • Account Access Issues: Investigate and resolve account access problems, including providing clear explanations for bans and improving the account recovery process.
  • Message Delivery Problems: Address message delivery issues to ensure timely and reliable message transmission.
  • Photo/File Loading Issues: Optimize photo and file loading speeds and fix any bugs preventing uploads or downloads.
  • Premium Access Problems: Resolve issues related to premium subscriptions and ensure users receive the features they paid for.
  • Data Loss Issues: Implement a reliable data backup and restore system to prevent data loss.

Medium Priority:

  • Voice Echo Issues: Investigate and resolve voice echo issues during calls.
  • App Compatibility: Address compatibility issues with older devices.
  • Develop a PC Version: Prioritize developing a desktop version to expand accessibility.
  • Number Change Option: Implement a secure number change feature.

Low Priority:

  • Offline Availability: Explore the feasibility of offering limited offline functionality.
  • Improved File Sharing: Address specific file sharing limitations, such as photo size restrictions.

Opportunities for Startup Ideas

  • Secure Cloud Backup Service: A complementary service offering encrypted cloud backups specifically for Zangi, addressing the data loss concerns.
  • Zangi Business: A version of Zangi tailored for business use, offering features like team collaboration, secure file sharing, and administrative controls.
  • Privacy Consulting Services: Offer consulting services to businesses and individuals on how to best leverage Zangi's privacy features for secure communication.
  • Zangi Education: Educational content and tutorials on how to use Zangi safely and securely, targeting privacy-conscious users.

Trends and Observations

  • Focus on Privacy: The dominant theme in the reviews is the app's privacy and security features. This highlights a strong market demand for secure communication platforms.
  • Technical Glitches: While the overall sentiment is positive, recurring technical issues are a significant concern.
  • Customer Support Issues: Some users expressed frustration with the lack of transparency regarding account bans.
  • Feature Requests: The demand for a PC version and chat backup indicates a desire for increased convenience and accessibility.
  • Language: The majority of reviews are in English, with a few in other languages like Arabic.

Conclusion

Zangi Private Messenger has a strong foundation in its privacy-focused approach and user-friendly design. However, addressing the technical glitches and improving customer support are crucial for retaining users and attracting new ones. Prioritizing the development of requested features, such as a PC version and chat backup, will further enhance the user experience and solidify Zangi's position in the market. Overall, the app shows promise, but continuous improvement is essential for long-term success.

Original App Link

https://play.google.com/store/apps/details?id=com.beint.zangi