Customer Reviews (100)

Lost Gaiter • 2025-03-28T23:22:34.953Z

Terrible app with gaps in features between channels (i.e. Web vs Android) and very intrusive ads, including full screen ones that pop up in the middle of doing something in the app and blocking navigation. We are forced to use it by the team organizers, but definitely don't recommend for new teams to be using it. The user experience as a team member is horrible.

Vladimir Samoylenko • 2025-03-27T19:25:04.723Z

Cannot create an account and cannot login into the account despite the invitation that came to my email. There is no support or contact info at ALL.

Cole Wellnitz • 2025-03-26T02:24:11.212Z

App runs horribly, probably one of the worst optimized apps I've ever seen. UI is also a pain.

Summary of Key Insights

The overall sentiment towards the TeamSnap app is overwhelmingly negative, as evidenced by the low average rating and the high percentage of 1-star reviews. While the app aims to streamline team management, users frequently report issues with functionality, performance, and intrusive advertising. The core functionality of communication (chat and notifications) is particularly problematic. While some users find the app useful when it works, the unreliability and poor user experience overshadow any potential benefits. The app is perceived as bloated and ad-heavy, often hindering its intended purpose.

Key Strengths:

  • Some users find it useful for team scheduling and management when it functions correctly.
  • The core concept of simplifying team coordination is appreciated.

Key Weaknesses:

  • Numerous bugs and glitches, particularly with chat functionality and message loading.
  • Intrusive and excessive advertising.
  • Poor performance, including slow loading times and frequent crashes.
  • Unreliable notifications.
  • Inconsistent feature parity between web and mobile versions.
  • Poor customer support and difficulty resolving login issues.
  • Data usage concerns.

Overall Sentiment: Highly negative.

Quantitative Metrics:

  • Overall Rating: Low (derived from the score distribution).
  • Score Distribution:
    • 1-star: 60%
    • 2-star: 24%
    • 3-star: 9%
    • 4-star: 1%
    • 5-star: 6%

Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: Not specified, but assumed to be recent based on the version number (7.30.0) and the nature of the complaints (e.g., recent updates causing crashes).
  • Analysis Methods: Manual sentiment analysis, keyword extraction (identifying frequently used terms related to issues and features), and thematic analysis (grouping issues into common categories).

Key User Pain Points

  • Chat Functionality Issues: This is the most prominent pain point. Users report that chat messages frequently fail to load, are delayed, or disappear entirely. This severely hinders team communication.
  • Excessive Advertising: Many users complain about intrusive full-screen ads and constant prompts to upgrade to a paid subscription. Ads disrupt the user experience and can even block navigation.
  • Performance Problems: Slow loading times, frequent crashes, and general unresponsiveness are common complaints. The app is described as poorly optimized.
  • Notification Problems: Users report unreliable notifications, including missing notifications for important events like canceled practices. Some also complain about excessive marketing notifications.
  • Login and Account Issues: Several users have difficulty logging in or creating accounts, often without adequate support.
  • Lack of Feature Parity: Some features available on the web version are missing from the Android app, and vice versa. Chat functionality is often cited as an example.
  • Buggy UI/UX: Users find the user interface difficult to navigate and unintuitive.
  • Data Usage: Some users are concerned about the app's high data usage.
  • Roster Management Issues: Problems adding or managing team members and their information.

Frequently Requested Features

  • Improved Chat Functionality: Reliable and real-time chat is a top priority. Users want to be able to see messages consistently and without delay.
  • Dark Mode: Some users specifically requested dark mode.
  • Google Calendar Integration: Native Google Calendar integration is desired.
  • Ability to Search for Teams: Users want to be able to search for and request to join teams.
  • Ability to Delete Accidentally Created Teams: Users want the ability to delete teams they created by mistake.
  • Web Chat: Users would like chat to be available on the web platform as well.

Strengths and Positive Aspects

  • Convenience for Team Management (when it works): Some users appreciate the app's potential for simplifying team scheduling, communication, and roster management.
  • Responsiveness (in some cases): A few users reported positive experiences with customer support or the app's responsiveness.

Prioritized Action Recommendations

High Priority:

  • Fix Chat Functionality: Address the critical issues with chat message loading, delays, and disappearing messages. This is the most frequently reported and impactful problem.
  • Reduce Advertising Intrusiveness: Implement less disruptive advertising strategies. Consider offering a reasonably priced ad-free option or limiting the frequency of full-screen ads.
  • Improve App Performance: Optimize the app for faster loading times and reduced crashes. Profile performance to identify bottlenecks.
  • Address Login/Account Creation Issues: Streamline the account creation and login process, and provide clear and accessible support for users experiencing difficulties. Implement email verification for sign-ups and email changes.
  • Fix Notification Reliability: Ensure that notifications are delivered promptly and reliably for all important events. Provide granular control over notification types.

Medium Priority:

  • Implement Feature Parity: Ensure consistent functionality between the web and mobile versions of the app.
  • Improve UI/UX: Redesign the user interface to be more intuitive and user-friendly.
  • Reduce Data Usage: Investigate and address the high data usage reported by some users.
  • Enhance Roster Management: Improve the process for adding, removing, and managing team members.

Low Priority:

  • Implement Dark Mode: Add a dark mode option for users who prefer it.
  • Add Team Search Functionality: Allow users to search for and request to join teams.
  • Implement Team Deletion: Allow users to delete teams they accidentally created.

Opportunities for Startup Ideas

  • Alternative Team Management App with Focus on Reliability and User Experience: Create a competing app that prioritizes reliable chat functionality, minimal advertising, and a smooth, intuitive user interface.
  • Team Communication Platform with Advanced Notification Controls: Develop a platform that offers granular control over notifications, allowing users to customize which types of messages they receive and how they are delivered.
  • Privacy-Focused Team Management App: Create an app that prioritizes user privacy and data security, addressing concerns about the default sharing of personal information.
  • Lightweight Team Communication App: Develop a team app that focuses on only the most critical features without all the bloat and unneeded functionalities.

Trends and Observations

  • Recent Updates Correlated with Increased Problems: Several reviews suggest that recent updates have introduced new bugs and performance issues.
  • Android-Specific Issues: Some users report problems specific to the Android version of the app, suggesting a need for platform-specific optimization and testing.
  • Negative Sentiment Driven by Core Functionality Failures: The negative sentiment is primarily driven by failures in the core communication features (chat and notifications), indicating that these are critical to user satisfaction.
  • Users Forced to Use the App: Many users indicate they are forced to use TeamSnap by their team or organization, highlighting a lack of viable alternatives and creating a captive audience with low satisfaction.

Conclusion

The TeamSnap app suffers from significant usability and performance issues, particularly concerning chat functionality, advertising, and overall reliability. These problems are causing widespread frustration among users, even those who are required to use the app. To improve user satisfaction and retain users, TeamSnap needs to prioritize addressing these core issues and focus on providing a more stable, reliable, and user-friendly experience. Failing to do so risks losing users to alternative solutions. The app needs a serious overhaul of its core functionality and a re-evaluation of its advertising strategy.

Overall Recommendation: A major overhaul is needed, focusing on stability, performance, and user experience, particularly regarding communication features. Address the intrusive advertising. Without these changes, the app is unlikely to improve its poor reputation.

Original App Link

https://play.google.com/store/apps/details?id=com.teamsnap.teamsnap