Customer Reviews (500)

DEVILG0D • 2025-03-19T09:14:22-07:00

Just had 3 videos done for my wife for her birthday, she loved it and the fact that you can download the finished videos to keep for memories is awesome. Cameo, keep up the good work and hopefully more celebs will join because this was money well spent! She even cried lol.

jennandforrest • 2025-03-18T11:05:10-07:00

This update took away the ability to see past orders. I don’t like that you can’t see what you asked or your video attachment after you’ve placed your order. Please change this back.

stpworld • 2025-03-09T17:29:13-07:00

Thanks cameo I spent my hard earned money to send my favorite actor a dm and now I feel cheated they should responed once paid

Summary of Key Insights

The Cameo app enjoys strong positive sentiment overall, with many users thrilled by the personalized experiences and unique gifting opportunities it provides. The ability to connect with celebrities and create memorable moments is a significant draw. However, recurring issues with refunds, unfulfilled requests, and app functionality detract from the user experience. There's a clear need for improvements in customer service, refund policies, and app stability. The overall rating is heavily skewed towards positive reviews, but the negative reviews highlight critical flaws that need addressing. Quantitatively, the app has a high percentage of 5-star reviews, but a notable number of 1-star reviews indicating polarized experiences.

Overall Rating (based on score distribution): Approximately 4.5 stars. Score Distribution: 5-star (79.4%), 4-star (2.6%), 3-star (2.4%), 2-star (1.6%), 1-star (14%).

Key Strengths:

  • Unique and personalized gifting experience
  • Connection with favorite celebrities
  • Creates memorable moments and emotional reactions
  • Easy to use interface (generally)

Key Weaknesses:

  • Refund issues and unclear policies
  • Unfulfilled requests by celebrities
  • App instability and technical glitches
  • Poor customer service responsiveness
  • Character limits in request descriptions
  • Inability to download videos easily

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but the reviews appear to be a mix of recent and older feedback.
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text)
    • Keyword extraction (identifying frequently used words and phrases)
    • Thematic analysis (grouping reviews based on common issues and sentiments)

Key User Pain Points

  • Refund Issues: Many users complain about the difficulty in obtaining refunds when a celebrity doesn't fulfill the request. They are often given Cameo credits instead of a direct refund to their original payment method, which they find unacceptable, especially if they don't plan to use the app again.
  • Unfulfilled Requests: A significant number of users report that their requests are not completed by the celebrities within the stipulated time frame, leading to disappointment and wasted time.
  • App Instability and Technical Glitches: Users frequently mention app crashes, bugs, and functionality issues like the inability to upload reaction videos or download purchased cameos.
  • Poor Customer Service: Lack of responsiveness from customer support and difficulty in resolving issues are recurring complaints.
  • Character Limits: The limited character count for describing the request is a constraint, making it difficult to provide necessary details.
  • Download Issues: Many users have problems downloading the finished videos.
  • Interface Issues: Some users report difficulty navigating the app or finding specific features (e.g., past orders, favorite lists).
  • Notifications to the Wrong Person: In at least one case, notifications were being sent to the booker's significant other rather than the booker.

Frequently Requested Features

  • Easier Refund Process: A streamlined and transparent refund process for unfulfilled requests.
  • Increased Character Limit: Allow more characters in the request description to provide more context.
  • Download Functionality: Reliable and easy-to-use download option for purchased videos.
  • Wish List/Favorites Feature: Ability to save celebrities to a favorites or wish list for future reference.
  • Improved Search Filters: More granular search filters to find relevant celebrities more efficiently.
  • Ability to attach video to request: Some users would like to be able to attach a video to show the celebrity.
  • Script/Teleprompter Feature: A feature to help creators when making pep talks or roasts.

Strengths and Positive Aspects

  • Unique Gifting Experience: Users appreciate the novelty and personalization of Cameo videos as unique gifts.
  • Emotional Impact: The videos often elicit strong positive emotions, creating memorable moments for recipients.
  • Connection with Celebrities: The app provides a platform to connect with favorite celebrities in a personal way.
  • Easy to Use Interface: Many users find the app easy to navigate and use (although this is contradicted by other reviews).
  • Variety of Celebrities: A wide range of celebrities are available, catering to diverse interests.
  • Prompt Delivery: Some celebrities provide very quick turnaround times.
  • Charitable Aspect: Some celebrities donate their Cameo fees to charity.

Prioritized Action Recommendations

High Priority:

  • Implement a Transparent and Automated Refund System: Ensure users receive prompt refunds to their original payment method when requests are unfulfilled. Automate the process to reduce manual intervention and improve customer satisfaction.
  • Improve App Stability and Fix Bugs: Address app crashes, glitches, and functionality issues. Conduct thorough testing on different devices and operating systems.
  • Enhance Customer Support Responsiveness: Provide timely and helpful responses to user inquiries. Consider implementing a live chat or ticketing system to improve communication.
  • Celebrity Accountability: Implement measures to encourage celebrities to fulfill requests promptly or temporarily remove them from the platform if they consistently fail to do so.

Medium Priority:

  • Increase Character Limit for Requests: Increase the character limit for describing requests to allow users to provide more context and instructions.
  • Improve Download Functionality: Ensure that users can easily download purchased videos without technical issues.
  • Implement a Favorites/Wish List Feature: Allow users to save celebrities to a favorites or wish list for future reference.
  • Clarify Refund Policy: Make the refund policy clearer and more prominent within the app.

Low Priority:

  • Enhance Search Filters: Provide more granular search filters to help users find relevant celebrities more efficiently.
  • Add Video Attachment Option: Allow users to attach reference videos to their requests.
  • Implement Script/Teleprompter Feature: Consider adding a script or teleprompter feature to aid celebrities in creating videos.

Opportunities for Startup Ideas

  • Cameo Insurance: A service that offers guaranteed fulfillment of Cameo requests or provides alternative celebrity options if the first choice is unavailable.
  • AI-Powered Request Optimization: An AI tool that helps users craft the perfect Cameo request to increase the likelihood of fulfillment and improve the quality of the video.
  • Celebrity Management Platform: A platform that helps celebrities manage their Cameo requests, schedule recordings, and track their earnings.
  • Reaction Video Sharing Platform: A dedicated platform for sharing and discovering reaction videos to Cameo gifts.
  • "Cameo Plus" Subscription: A premium subscription that offers benefits like priority request processing, guaranteed refunds, and access to exclusive content.

Trends and Observations

  • Polarized User Experiences: The large number of 5-star and 1-star reviews suggests a significant divide in user satisfaction.
  • Refund Policy Dissatisfaction: Recurring complaints about the refund policy are a major source of negative sentiment.
  • Celebrity Reliability Issues: Users often express frustration with celebrities who fail to fulfill requests.
  • High Expectations: Users have high expectations for the quality and personalization of Cameo videos.
  • Gifting Focus: Many users primarily use the app for gifting purposes.

Conclusion

Cameo has a strong foundation as a unique and engaging platform for connecting fans with celebrities. However, to achieve its full potential, the app must address critical issues related to refunds, reliability, and customer service. By implementing the prioritized action recommendations, Cameo can improve user satisfaction, build trust, and solidify its position as a leader in the personalized celebrity video space. Focusing on transparency, reliability, and user support is crucial for long-term success.

Original App Link

https://apps.apple.com/us/app/cameo-personal-celeb-videos/id1258311581?uo=2