Customer Reviews (100)

Navnath Mare • 2025-07-22T08:14:07.720Z

very bad

Priya Raj • 2025-07-22T08:09:49.972Z

PW is the best learning platform

Kanishk Kushwah • 2025-07-22T08:06:39.400Z

some time so lag

Summary of Key Insights

The PW - JEE/NEET, UPSC, GATE, SSC app enjoys a generally positive sentiment, with a significant proportion of users praising it as an excellent learning platform. However, a notable number of users report technical issues such as app lag, problems with XP tracking, download issues, and notification overload. These issues detract from the user experience and should be addressed promptly. The app's affordable pricing, qualified faculty, and comprehensive courses are consistently highlighted as strengths. The overall rating is skewed towards positive reviews, but the negative reviews point to critical areas needing improvement.

Quantitative Metrics:

  • Overall Rating: Skewed positive due to high number of 5-star reviews.
  • Score Distribution:
    • 5-star: 60%
    • 4-star: 10%
    • 3-star: 7%
    • 2-star: 6%
    • 1-star: 17%

Key Strengths: Affordable education, qualified faculty, comprehensive courses, helpful teachers. Key Weaknesses: Technical glitches (lag, XP issues, download problems), notification overload, occasional network issues, lack of tablet optimization.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but the reviews appear to be relatively recent (within the last few weeks/months based on mentions of recent updates).
  • Analysis Methods: Manual review of each comment, sentiment analysis (qualitative assessment), keyword extraction (identifying frequently mentioned issues and features).

Key User Pain Points

  • App Lag and Performance Issues: Several users report the app lagging, freezing, and experiencing general performance problems. This significantly disrupts the learning experience.
  • XP Tracking Issues: Many users complain that their XP is not being tracked correctly after watching lectures, which demotivates them.
  • Download Problems: Users face issues downloading notes and test papers, with progress not being displayed and downloads failing.
  • Notification Overload: Excessive notifications, even from unwanted batches, are a significant annoyance.
  • Network Issues: Some users experience persistent network problems, hindering their ability to watch lectures.
  • Tablet Optimization: The app is not optimized for Android tablets, with the DPP section displaying in a mobile-like format.
  • Bugs After Updates: New updates sometimes introduce new bugs, such as downloaded lectures not playing.
  • Login Issues: Some users report the app requiring frequent logins, wasting their time.

Frequently Requested Features

  • Doubt Clearing Section Improvements: Users want an improved "Ask Doubt" section with image upload capabilities. Some users report the "Ask Doubt" section disappearing after updates.
  • Refresh System: A refresh button within the app to resolve stuck or non-working elements.
  • Contact Information/Support: Easier access to customer support or contact information for issue resolution.
  • Teacher Selection: The ability to choose preferred teachers and create custom batches.
  • CMA Course: Addition of courses for CMA (Certified Management Accountant) preparation.
  • Timeline Recorded Videos: Request for timeline recorded videos.

Strengths and Positive Aspects

  • Affordable Education: The app is praised for providing quality education at an accessible price.
  • Qualified Faculty: Users appreciate the experienced and helpful teachers who simplify complex topics.
  • Comprehensive Courses: The app offers a wide range of courses for various competitive exams and academic levels.
  • Helpful Teachers: Many users express gratitude to specific teachers for their teaching style and support.
  • User-Friendly Interface: Several reviews indicate the app is easy to use and navigate (though this is contradicted by other reviews that mention lag/freezing).
  • DPPs, Tests, and Ranking: The availability of Daily Practice Problems (DPPs), tests, and ranking systems is appreciated.
  • Offline Downloads: The ability to download videos for offline viewing is a valuable feature.

Prioritized Action Recommendations

High Priority:

  • Fix App Lag and Performance Issues: Investigate and resolve the reported lag and freezing problems to ensure a smooth user experience.
  • Address XP Tracking Bugs: Correct the bugs preventing XP from being accurately tracked after lecture views.
  • Resolve Download Problems: Fix the issues with downloading notes and test papers, ensuring progress is displayed and downloads are reliable.
  • Optimize Tablet Experience: Optimize the app for Android tablets, ensuring proper display and functionality.

Medium Priority:

  • Reduce Notification Overload: Provide users with more granular control over notifications, allowing them to disable unwanted notifications.
  • Improve "Ask Doubt" Section: Restore the "Ask Doubt" section if missing and add the ability to upload images of questions.
  • Implement Refresh System: Add a refresh button to the app to help resolve minor glitches and loading issues.
  • Address Login Issues: Reduce the frequency of required logins or implement a more seamless login process.
  • Provide Clear Contact Information: Make it easier for users to find contact information for customer support.

Low Priority:

  • Consider Teacher Selection Feature: Explore the feasibility of allowing users to choose preferred teachers and create custom batches.
  • Explore CMA Course Addition: Evaluate the demand for CMA courses and consider adding them to the app.
  • Add Timeline Recorded Videos: Consider adding timeline recorded videos based on user request.

Opportunities for Startup Ideas

  • AI-Powered Personalized Learning Path: Develop an AI-powered system that analyzes user performance and recommends personalized learning paths, study materials, and practice questions.
  • Interactive Doubt Solving Community: Create a more robust and interactive doubt-solving community where students can collaborate and help each other.
  • Gamified Learning Experience: Further gamify the learning experience by introducing more challenges, rewards, and leaderboards to increase engagement.
  • Offline-First Design: Optimize the app for offline use, allowing users to access most features and content even without an internet connection.

Trends and Observations

  • Language Preference: Many reviews are in Hindi, indicating a significant user base in India that prefers content in their native language.
  • Focus on Technical Issues: A recurring theme is the presence of technical glitches, suggesting a need for more rigorous testing and quality assurance.
  • Positive Sentiment Towards Teachers: The teachers are consistently praised, highlighting their importance in the app's success.
  • Impact of Updates: New updates sometimes introduce new bugs, indicating a need for better update management.

Conclusion

The PW - JEE/NEET, UPSC, GATE, SSC app is a valuable learning platform with a strong foundation. While users appreciate its affordability, qualified faculty, and comprehensive courses, technical issues significantly detract from the user experience. Addressing these issues should be the top priority. By focusing on stability, performance, and user feedback, the app can further enhance its reputation and attract even more learners. Overall, improving the app's technical stability and user support is crucial for its continued success.

Original App Link

https://play.google.com/store/apps/details?id=xyz.penpencil.physicswala&hl=en_IN&pli=1